Combustion Research Associates (CRA) is a B2B manufacturer of custom-engineered process equipment — flaring systems, thermal oxidisers, biogas compression and upgrading, gas processing skids, and burner management systems. We serve customers across oil & gas, chemicals, food & beverage, power, mining, biogas, and defence sectors in India and across four international regions.
We are looking for an After-Sales & Service Lead to build CRA's after-sales business from the ground up. With 300+ assets installed across India and abroad, the opportunity to create a structured, profitable aftermarket function is significant. You will own the customer relationship from final commissioning through the equipment lifecycle, build the AMC product and service delivery engine, and ensure every unit CRA ships generates recurring revenue, service data, and design feedback into the next generation of equipment.
This is a builder's role, not a caretaker's. You will be designing systems, processes, and a team — not inheriting one.
Installed Base & Customer Data
Build and maintain the Installed Base Register for 300+ assets: serial number, customer, location, commissioning date, warranty and AMC status, spares history, last service date.
Lead the field service technician team — sizing, hiring, training, scheduling, performance.
Build service visit SOPs covering pre-visit checklists, on-site protocols, customer sign-off, and post-visit reporting.
AMC & Aftermarket Revenue
Design CRA's AMC product portfolio across Basic, Standard, and Comprehensive tiers, with pricing anchored at 3–8% of equipment value annually.
