Company Overview
Legal251 is a trusted online legal solutions and compliance platform that simplifies complex processes for startups, businesses, and individuals. We provide comprehensive digital services across India, including company registrations, GST/ITR filing, legal drafting, trademark management, and corporate compliances. We are looking for a dynamic, result-oriented, and experienced Team Leader to guide our team and maintain our high standards of client satisfaction.
Position Summary
As a Team Leader, you will oversee daily operations, manage a team of associates/executives, and ensure seamless delivery of our legal and financial services. You will be responsible for driving team performance, monitoring service delivery timelines (TAT), ensuring operational accuracy, and mentoring team members to achieve organizational goals.
Key Responsibilities
- Team Management & Leadership: Lead, motivate, and manage a team of 8–12 executives, providing daily direction, training, and support to ensure peak performance.
- Operations & Service Delivery: Oversee the day-to-day workflow of client requests (registrations, filings, draftings) and ensure tasks are completed accurately and within specified Turnaround Times (TAT).
- Performance Tracking & KPIs: Set clear performance targets for team members, track daily/weekly/monthly output, and conduct regular performance reviews.
- Quality Assurance: Monitor team interactions and documentation workflows to ensure compliance with company policies, legal accuracy, and high standards of service.
- Escalation Management: Act as the primary point of contact for complex customer queries, processing bottlenecks, or internal issues, resolving them quickly and professionally.
- Training & Onboarding: Facilitate regular training sessions for the team on updated regulations, new platform features, internal SOPs, and professional communication skills.
- Reporting: Maintain and share daily operational reports, productivity metrics, and team performance data with upper management.
Job Specifications & Requirements
- Experience: Minimum 3 to 4 years of proven experience in team handling and operational management (experience in FinTech, legal operations, SaaS support, or customer success operations is highly preferred).
- Location: Indore, Madhya Pradesh (On-site / Office-based).
- Education: Bachelor’s degree in Business Administration, Commerce, Management, Law (LLB), or a related field.
- Skills:
- Strong leadership, people management, and team-building capabilities.
- Excellent verbal and written English communication skills.
- Deep understanding of operational workflows, data tracking, and KPI management.
- Problem-solving attitude with the ability to handle pressure and meet deadlines.
- Proficiency in using MS Office (Excel, Word) and modern team tracking tools/CRMs.
What We Offer
- Opportunity to work and grow with a leading, tech-driven legal consultancy firm.
- A collaborative, vibrant, and performance-driven office culture.
- Competitive salary package based on experience and skills.
- Regular learning, training, and employee engagement activities.
Pay: ₹30,000.00 - ₹35,000.00 per month
Location:
- Indore, Madhya Pradesh (Required)
Work Location: In person
