Role: Network & Enterprise Cybersecurity Engineering and Architecture Services Manager
Experience: 11+ Years
Location: Noida, Pune,Bangalore, Hyderabad, Chennai
Work Set Up: Hybrid (11 Days work from office)
Role Overview
The Network & Enterprise Cybersecurity Engineering and Architecture Services Manager is an execution-focused leadership role at a level below the L3 Global Sub-Capability Head (Head of Network & Enterprise Cybersecurity Engineering and Architecture).
The role contributes to the transformation of the Global Delivery Unit into the Future Mode of Operation (FMO) , supporting:
- Large-scale adoption of automation
- Follow-the-sun delivery
- AI techniques
- A one-standard approach across Global Delivery Centers
This is achieved while ensuring quality and competitiveness.
Organisational Context
- Service Line: HIT & DWP
- Capability Line: Network & Enterprise Cybersecurity (N&ECS)
Purpose
The role is global in scope, with accountability across multiple locations, operating in a highly matrixed environment with strong cross-functional and cross-regional stakeholder management.
You will be responsible for operationalising and executing globally defined sub-capability strategies within the Network & Enterprise Cybersecurity Engineering and Architecture domain.
Key focus areas include:
- Optimising service delivery
- Improving operational performance
- Ensuring delivery execution across locations
While strategy ownership remains with L3 leadership, this role focuses on:
- Operational execution
- Prioritisation
- Delivery governance
Key Responsibilities
- Execute and operationalise globally defined sub-capability strategy and operating standards aligned with HIT & DWP Service Line strategy
- Manage teams across multiple locations in a matrixed environment
- Provide guidance to global and local teams, fostering learning, inclusion, and performance excellence
- Ensure effective and efficient delivery through development of career pathways
- Oversee planning, execution, and delivery of services ensuring quality, efficiency, and scalability
- Drive continuous improvement and standardisation across services and teams
- Identify opportunities for business growth and market competitiveness
- Establish and oversee reporting, review, and change-control processes
- Drive adoption of Agile practices
- Ensure compliance with industry regulations, organisational and GDU policies, including ESG principles
- Manage financial targets within defined budgets and frameworks
- Participate in pre-sales activities, including cost modelling and approvals
- Monitor and analyse market trends to identify opportunities and challenges
- Enterprise IAM & Zero Trust Architecture
- Hybrid Identity Lifecycle Management & Governance (ILM/IGA)
- Privileged Access Management (PAM) Deployment & Operations
- Identity Security & Remediation
- Authentication Modernization: MFA, SSO & Conditional Access
- PKI & Certificate-Based Identity Services
- IAM Strategy, Transformation, Automation & Client Advisory
- IAM Service Delivery, RFP, Governance & Operational Excellence
Key Objectives & Requirements
Experience
- Several years (at least 8) in the IT industry
- Experience in leadership or management roles
- Strong background in managed services operations with delivery excellence
Industry Knowledge
- Deep understanding of Network & Enterprise Cybersecurity Engineering and Architecture
- Awareness of latest trends, challenges, and opportunities
Certifications
- Preferred (non-mandatory): ITIL, Project Management, Agile
Operational Excellence
- Knowledge of best practices including:
- N&EC Innovation Center
- ECS platform management services
- N&ECS ArchaaS (Architecture as a Service)
- Expertise in process improvement, quality management, resource optimisation, and performance metrics
Strategic and Commercial Acumen
- Ability to support and execute strategic plans
- Improve service delivery and client satisfaction
- Align operations with organisational strategy
Financial Acumen
- Strong experience in:
- Budgeting
- Forecasting
- Financial analysis
- Ability to manage profitability
Leadership & Team Management
- Proven ability to lead and develop high-performing teams
- Strong decision-making and problem-solving skills
Client Relationship Management
- Experience in managing client relationships and delivering high-quality services
Communication & Collaboration
- Strong verbal and written communication skills
- Ability to collaborate across global and diverse teams
Adaptability
- Ability to operate in rapidly changing environments
- Strong problem-solving mindset
Global & Cultural Awareness
- Experience working in multinational, cross-functional teams
- Strong cultural intelligence
Availability
Willingness to travel and work across time zones
