- 2 YEAR MINIMUM EXPERIENCE MUST
- Guest Service Responsibilities
- Welcome and assist guests during check-in and check-out.
Staff Supervision
- Supervise front office staff, including receptionists and guest service agents.
- Assign duties and monitor staff performance.
- Train new employees on front office procedures and service standards.
- Prepare work schedules and manage shift changes.
Operational Duties
- Ensure accurate room allocation and reservation management.
- Monitor occupancy levels and room availability.
- Verify guest registration details and payment methods.
- Maintain proper records of arrivals, departures, and special requests.
Financial Responsibilities
- Oversee cash handling and billing procedures.
- Check daily revenue reports and cashier balances.
- Ensure accurate posting of charges and payments.
- Assist with night audit and financial reconciliation when required.
Communication and Coordination
- Coordinate with housekeeping, maintenance, security, and other departments.
- Communicate VIP arrivals, special events, and guest preferences.
- Ensure smooth information flow between shifts through handover reports.
Administrative Tasks
- Prepare daily operational reports.
- Monitor compliance with hotel policies and procedures.
- Maintain guest records and confidentiality.
- Assist management in achieving departmental goals.
Key Skills Required
- Leadership and team management
- Communication and interpersonal skills
- Problem-solving and conflict resolution
- Customer service orientation
- Knowledge of hotel management systems (PMS)
- Time management and organizational skills
Sample Resume Duty Statements
- Supervised front desk operations and ensured smooth guest check-in/check-out procedures.
- Managed guest complaints and provided effective solutions to enhance satisfaction.
- Coordinated with housekeeping and maintenance departments to ensure room readiness.
- Trained and mentored front office staff on hotel policies and service standards.
- Prepared daily reports, monitored cash transactions, and maintained accurate guest records.
These duties may vary depending on whether the property is a hotel, resort, serviced apartment, or other hospitality establishment.
- Handle guest inquiries, requests, and complaints promptly.
- Ensure high standards of customer service are maintained.
- Resolve guest issues and escalate complex matters when necessary.
Pay: ₹18,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
