Requirement Description for Operations Head at Miyo
Designation: Operations Head
Location of the Job: Mumbai – Bandra West
Job type: Full-time
Monthly Salary: INR 50,000–55,000
About the Miyo:
MIYO Dessert Bar is a "freestyle" dessert spot in Mumbai that has gained viral popularity for its "build-your-own" concept. Instead of a fixed menu, it operates like a bar where you customize your own dessert bowls using premium bases and toppings.
Specific Responsibilities:
● Oversee end-to-end daily operations across all Miyo outlets, ensuring smooth,
consistent, and on-brand service delivery.
● Develop and implement standard operating procedures (SOPs) for store operations,
beverage preparation, hygiene, and customer service.
● Monitor outlet performance through KPIs such as throughput, waste, customer
satisfaction, and revenue targets.
● Lead, train, and mentor store-level teams including Commis, baristas, and front-of
house staff.
● Coordinate with the supply chain and procurement teams to ensure timely availability
of ingredients and packaging materials.
● Conduct regular store audits for quality control, cleanliness, equipment upkeep, and
compliance with FSSAI standards.
● Handle escalated guest complaints and implement corrective actions to prevent
recurrence.
● Support the launch and onboarding of new store locations, including staff
recruitment, training, and setup.
● Provide weekly operational reports and performance insights to the founders and
senior leadership.
● Identify operational inefficiencies and proactively recommend process improvements.
Required Skills, Experience, and Qualifications:
● 3–6 years of operations experience in F&B, QSR, café chains, or similar hospitality
environments.
● Prior experience managing multi-outlet operations is strongly preferred.
● Strong knowledge of F&B operations, inventory management, and vendor
coordination.
● Excellent leadership, communication, and people management skills.
● Ability to work in a high-pressure, fast-paced startup environment with minimal
supervision.
● Strong commitment to hygiene, food safety standards (FSSAI), and operational
consistency.
Benefits
● Start-up work culture with high ownership and visibility
● Performance-based incentives
● Fast learning and growing curve across a scaling brand
● PF & ESIC
● Flat hierarchy – direct access to founders
Pay: ₹70,000.00 - ₹100,000.00 per month
Benefits:
- Paid sick time
- Paid time off
Application Question(s):
- Name any cafes/dessert brands that you have worked for?
Location:
- Mumbai, Maharashtra (Mumbai) (Required)
Work Location: In person
