About the role:
Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. As a Customer Success Specialist (CSS) for Control-M, you will combine deep technical expertise with customer success best practices to help customers accelerate adoption, maximize business value, and achieve desired outcomes throughout their lifecycle.
Working closely with Customer Success Managers, Sales, Support, Services, and Product teams, you will act as a trusted technical advisor, helping customers optimize their Control-M environments, adopt new capabilities, and successfully navigate implementations, upgrades, migrations, and modernization initiatives. This role is ideal for professionals who are passionate about enterprise automation, workloadorchestration, customer engagement, and technology-driven business outcomes.
The successful candidate will possess both strong customer-facing consulting skills and hands-on Control-M expertise, enabling them to confidently engage with administrators, architects, technical leaders, and business stakeholders alike.
