Key Responsibilities:
1. Front Desk Management:
- Supervise and train front desk staff, including receptionists and concierge.
- Ensure that front desk operations run smoothly, including check-in, check-out, and guest inquiries.
- Maintain a professional and welcoming atmosphere at the front desk.
2. Guest Services:
- Handle escalated guest issues and complaints, striving to resolve them promptly and satisfactorily.
- Monitor guest feedback and reviews to identify areas for improvement.
- Coordinate special guest requests and services, such as transportation, tours, or restaurant reservations.
3. Reservations and Room Assignment:
- Oversee the reservation process, ensuring accuracy and efficiency.
- Manage room inventory and assign rooms based on guest preferences and availability.
- Implement revenue management strategies to optimize room revenue.
4. Online Travel Agency Room Booking Management:
- Oversee OTA room reservations, ensuring accuracy and availability.
- Maintain a strong online presence by managing OTA listings, rates, and availability.
- Monitor and respond to OTA guest reviews and inquiries.
- Implement strategies to optimize revenue and occupancy through OTA channels.
5. Financial Management:
- Prepare and manage the front office budget, monitoring expenses and revenue.
- Ensure accuracy in billing and payment collection processes.
- Implement cost-saving measures where applicable.
6. Staff Training and Development:
- Conduct regular training sessions to enhance the skills and knowledge of front office staff.
- Set performance goals and provide feedback to team members.
- Handle staffing needs, including scheduling and recruitment.
7. Security and Safety:
- Ensure the safety and security of guests and employees by implementing and enforcing hotel policies and procedures.
- Coordinate emergency procedures and train staff accordingly.
8. Technology and Systems:
- Familiarity with hotel management software for reservations, check-ins, and check-outs.
- Ensure that all front office equipment and systems are well-maintained and operational.
9. Communication and Reporting:
- Maintain effective communication with other hotel departments, including housekeeping, maintenance, and food and beverage.
- Prepare reports on front office performance, occupancy rates, and revenue.
10. Guest Relations:
- Foster positive relationships with regular and VIP guests.
- Implement loyalty programs and incentives to encourage repeat business.
11. Compliance:
- Ensure compliance with all relevant laws and regulations, including hotel licensing requirements.
Qualifications:
- Bachelor's degree Diploma in Hotel Management or a related field.
- 10 years of experience in front office management, with prior managerial roles.
- Strong interpersonal and communication skills.
- Proficiency in hotel management software WINHMS/WINCLOUD/IDS.
- Knowledge of local hospitality regulations.
- Exceptional customer service orientation.
- Problem-solving and conflict resolution abilities
Pay: ₹12,638.70 - ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Food provided
- Provident Fund
Work Location: In person
