We are looking for a polite, responsible, and customer-friendly Receptionist to manage the front desk and handle day-to-day customer interactions. The person will be responsible for receiving customers, managing calls and enquiries, handling orders/records, and coordinating with the operations team.
Key Responsibilities
- Welcome and assist customers in a polite and professional manner.
- Receive clothes/items from customers and prepare order entries/bills accurately.
- Explain services, pricing, offers, and delivery timelines to customers.
- Handle incoming phone calls and WhatsApp enquiries.
- Maintain customer details, order records, payment status, and delivery information.
- Coordinate with the washing, drying, ironing, finishing, and packing teams regarding orders.
- Inform customers when their order is ready for pickup/delivery.
- Handle cash/UPI/card payments and maintain daily collection records.
- Resolve basic customer complaints and escalate issues when required.
- Maintain cleanliness and proper presentation of the reception/front desk.
- Follow company procedures for tagging, order tracking, quality checking, and handover.
- Maintain confidentiality of customer information.
- Perform other front-office duties assigned by the management.
Required Skills
- Good communication and customer-handling skills.
- Basic knowledge of computer, Excel, WhatsApp and billing software.
- Good Hindi communication; basic English preferred.
- Ability to maintain accurate records.
- Polite, patient, punctual, and well-groomed.
- Ability to work efficiently during busy hours.
- Previous experience in laundry, retail, hotel, salon, front office, or customer service will be an advantage.
- Intrested Person Call on 8076632787
Pay: ₹9,000.00 - ₹10,000.00 per month
Work Location: In person
