Job Title: Assistant Manager – CRM (Handover Operations)
Location: Ghatkopar East (Pantnagar), Mumbai
Project: Raveshia Aryana Heights
Working Days: Monday to Saturday
Timings: 10:00 AM to 7:00 PM
Job Summary
We are seeking a detail-oriented Assistant Manager – CRM to manage post-OC (Occupancy Certificate) and possession-related activities at site. This role involves coordination with internal teams and communication with customers to ensure a smooth handover process.
Key Responsibilities
Post-OC & Possession Management
- Handle the process from OC receipt to final possession handover
- Follow internal processes and maintain documentation
- Maintain records of customer interactions and handovers
Snagging & Quality Coordination
- Conduct snagging inspections with customers
- Track and follow up on closure of observations
- Coordinate with relevant teams for resolution
Handover & Documentation
- Ensure units are ready prior to possession
- Prepare and verify documents such as possession letters, forms, and payment records
- Coordinate with accounts for payment status and closure
- Maintain proper documentation records (physical and digital)
Customer Interaction
- Act as a point of contact for customers after OC
- Respond to queries and provide updates
- Support a smooth possession experience
Coordination
- Work with internal departments including projects, legal, accounts, and facility teams
- Monitor completion of pre- and post-possession activities
Process & Reporting
- Follow standard operating procedures
- Maintain reports and share updates with management
Candidate Requirements
- 4-6 years of experience in CRM or post-sales, preferably in real estate
- Experience in possession and handover processes is preferred
- Good communication and coordination skills
- Ability to manage multiple tasks and follow timelines
- Basic knowledge of documentation and reporting
Key Skills
- Coordination and follow-up
- Attention to detail
- Communication skills
- Process-oriented approach
- Accountability
Interested candidates may apply by submitting their updated resume or email directly to [email protected]
Job Types: Full-time, Permanent
Pay: ₹800,000.00 - ₹1,000,000.00 per year
Work Location: In person
