You'll be part of Customer Service team, helping customers with queries about online shopping, identity verification, account security, purchase order support, and more. Our mission is to be Earth’s most customer-centric company, and you’ll play a key role in achieving that goal by being the first point of human contact for customer support.
Duties & Responsibilities
Answer customer requests through chat, and email
Navigate and review solutions in real-time using a variety of tools
Assist with identity verification and account security concerns as needed
Help identify and prevent potential fraud or security issues that may impact customer experience
Problem-solve for customers without reading from a script
Provide exceptional support and troubleshoot account and shopping issues
You will also need to be able to:
Communicate effectively with strong verbal and written skills
Work comfortably with computers and navigate multiple systems
Work varying shifts from Monday to Sunday
Work in rotating shifts (late night and overnight shifts primarily, early morning, afternoon, weekend, and overtime as required)
Be punctual and present for your entire work shifts
Pay: ₹10,525.54 - ₹34,553.31 per month
Benefits:
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
Work Location: In person
