JOB DESCRIPTION: TELECALLER / PATIENT RELATIONSHIP EXECUTIVE
Company: Elite Dermadent
Location: On-site
Employment Type: Full-time
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ROLE OVERVIEW
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Elite Dermadent is seeking a highly motivated, persuasive, and target-driven Telecaller / Patient Relationship Executive. The primary objective of this role is to drive patient footfall to the clinic and maximize overall revenue through outbound patient acquisition, lead conversion, and retention strategies across our dentistry and dermatology services.
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KEY RESPONSIBILITIES
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1. PATIENT ACQUISITION & REVENUE GENERATION
- Proactively conduct outbound tele-outreach to warm leads, website inquiries, and past database contacts.
- Present and pitch Elite Dermadent’s specialized skin, hair, and dental procedures effectively to convert interest into paid clinic appointments.
- Consistently achieve and exceed weekly and monthly targets for appointment bookings, consultation footfall, and revenue contribution.
- Promote high-value treatment packages, seasonal offers, and specialized cosmetic/dental procedures.
2. INQUIRY MANAGEMENT & SCHEDULING
- Promptly handle inbound calls, WhatsApp inquiries, and social media leads with empathy, clarity, and professionalism.
- Evaluate individual patient needs (e.g., acne care, anti-aging, aligners, implants, smile designing) and recommend appropriate doctor consultations.
- Manage clinic schedules to optimize appointment slots, minimize gaps, and minimize cancellation rates.
3. PATIENT RETENTION & FOLLOW-UPS
- Execute regular follow-up calling sequences for potential patients who showed interest, missed appointments, or delayed procedure decisions.
- Implement recall campaigns for periodic dental checkups, maintenance skin treatments, and follow-up clinical evaluations.
- Provide pre-procedure guidelines and post-treatment check-ins to build long-term patient loyalty.
4. CRM & REPORTING
- Record all patient interactions, call outcomes, appointment dates, and conversion statuses in the clinic CRM / management software.
- Prepare and submit daily activity logs, conversion ratios, and weekly revenue attribution reports to management.
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KEY PERFORMANCE INDICATORS (KPIs)
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- Call Volume & Lead Response Time: Speed and consistency in reaching new leads.
- Conversion Rate: Percentage of inquiries converted into confirmed in-person appointments.
- Show-Up Rate: Percentage of booked appointments that complete clinic visits (minimizing no-shows).
- Revenue Generated: Overall revenue realized from tele-booked consultations and procedure conversions.
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QUALIFICATIONS & REQUIREMENTS
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- Experience: 1 to 3+ years in telecalling, inside sales, or patient relationship management (experience in cosmetic clinics, dental practices, dermatology, or healthcare/wellness preferred).
- Skills: Strong persuasive ability, objection handling, active listening, and phone etiquette.
- Language: Fluency in English and local regional languages.
- Tech Savvy: Proficiency with CRM software, Google Sheets/MS Excel, and WhatsApp Business.
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BENEFITS & COMPENSATION
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- Competitive fixed monthly salary.
- High-incentive commission structure linked directly to revenue generation and conversion milestones.
- In-depth training on dental and dermatological treatments and sales skills.
- Professional growth in a premier aesthetic and dental clinic environment.
Pay: From ₹10,000.00 per month
Work Location: In person
