Ka Senior quality assurance analyst Jobs – 140 Open Jobs Today

SCS Product Support Analyst, Associate
Infor —Bengaluru, Karnataka
- Weekend availability
- Hospitality
- Software troubleshooting
- Customer service
- Flexible schedule
Senior QA Automation Engineer
McKesson —Bengaluru, Karnataka
- Full-time
- Computer Science
- Java
- Master's degree
- Health insurance
- Paid time off
AIS Investor Services- Senior Associate
State Street —Bengaluru, Karnataka
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Senior Finance Data Analyst
Taylor and Francis —Bengaluru, Karnataka
- Full-time
- Remote
- Microsoft Excel
- Research
- Finance
- Health insurance
- Work from home
Quick apply
13d
Workday Financials - P2P Manager
Fortrea —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Software Engineer_ Anaplan, ITC
Nike —Bengaluru Urban District, Karnataka
- Full-time
- Azure
- Oracle
- Research
Senior IT Analyst Applications (Supply Chain Business Analyst )
Caterpillar —Bengaluru, Karnataka
- Full-time
- Data analysis skills
- Research
- Master's degree
SOC/SIEM Experts
Infosys Limited —Bengaluru, Karnataka
12d
Quality Assurance - Assistant Manager
State Street —Bengaluru, Karnataka
- Full-time
- AWS
Information Security Risk Analyst, Program Lead
Lam Research —Bengaluru, Karnataka
- Azure
- Windows
- Bachelor's degree
Lead QA Automation Engineer
McKesson —Bengaluru, Karnataka
- Full-time
- Computer Science
- Java
- Master's degree
- Health insurance
- Paid time off
Senior, Solutions Architect, Support Ops
Kroll —Bengaluru, Karnataka
- Full-time
- Computer Science
- Software troubleshooting
- B.Sc
Senior Associate 3
Apex Group —Bengaluru, Karnataka
- Full-time
- Finance
- Master's degree
- Bachelor's degree
Senior Principal - Business Consulting
Infosys Limited —Bengaluru, Karnataka
- Master's degree
- Business Administration
- MBA
Reconciliation Business Analyst
BNP Paribas —Karnataka
- Full-time
- Oracle
- Computer Science
- PMP
Playwright Automation Senior QE
CGI —Bengaluru, Karnataka
- Full-time
- Computer Science
- Java
- SQL
Quick apply
6d
Internal Audit Data Analyst Supervisor
onsemi —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- SQL
SAP Testing Engineer
Qorvo —Bengaluru, Karnataka
- Salesforce
- DevOps
- Engineering
Scrum Master with BA
Calpion —Bengaluru, Karnataka
- Email
- AutoCAD
- Salesforce
- Bachelor's degree
2d
Cyber Operate- SOAR + Anthropic - Manager
Deloitte —Bengaluru, Karnataka
- Azure
- Computer Science
- Master's degree

I want to receive the latest job alerts for senior quality assurance analyst in ka

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior quality assurance analyst jobs near ka

Scrum Master jobs in Bengaluru, Karnataka

Senior Principal Consultant jobs in Bengaluru, Karnataka

Operations Associate jobs in Bengaluru, Karnataka

Senior IT Analyst jobs in Bengaluru, Karnataka

Test Engineer jobs in Bengaluru, Karnataka

Finance Manager jobs in Bengaluru, Karnataka

Senior Automation Engineer jobs in Bengaluru, Karnataka

Product Support jobs in Bengaluru, Karnataka

Operations Manager jobs in Bengaluru, Karnataka

Automation Engineer jobs in Bengaluru, Karnataka

Senior Financial Analyst jobs in Bengaluru, Karnataka

Scrum Master jobs in Tamil Nadu

Scrum Master jobs in Kolkata, West Bengal

Martial Arts Teacher,karate Master, Schools jobs in Chennai, Tamil Nadu

Scrum Master jobs in Mohali, Punjab

Scrum Master jobs in Delhi

Scrum Master jobs in Chandigarh, Chandigarh

Cutting Master jobs in Noida, Uttar Pradesh

Consultant jobs in Chennai, Tamil Nadu

School Principal jobs in Madhya Pradesh

SCS Product Support Analyst, Associate

Infor -
Bengaluru, Karnataka

Apply Now

Job details

Benefits

Flexible schedule

Qualifications

Hospitality
Software troubleshooting
Multilingual
Customer service
Salesforce
English
Analysis skills
Quality assurance
Bachelor's degree
Zendesk
Hospitality Management
Remote access software
ServiceNow
Events management
Communication skills
Editing
Negotiation
Time management
Help desk

Full job description

General information

Country

India

State

Karnataka

City

Bengaluru

Job ID

48851

Department

SaaS

Description & Requirements

Job Summary

Provides functional and technical support for the Infor Sales & Event Management (SCS) application for a globally distributed customer base within the Hospitality industry. Responsibilities include responding to customer inquiries via phone, chat, and case management systems, delivering guidance on product functionality, and performing analysis, testing, and troubleshooting to resolve reported issues. Serves as the primary liaison between customers and internal teams in a collaborative, team‑oriented environment.

This role requires strong English communication skills, a customer‑focused mindset, and the ability to manage multiple priorities in a fast‑paced setting. Candidates must be willing to work flexible schedules, including India overnight shifts and weekends. Operates under general supervision and typically reports to a Team Lead or Manager. Familiarity with hospitality operations, particularly event management or guest room workflows, is advantageous.

Essential Duties

Resolves clients' problems and/or answers questions on use of the application over the telephone, chat, or case tracking system, focusing on product functionality, operating environments, and system configuration/setup. The SCS support team operates 24x7 and support analysts should be flexible to work any shift and day per business needs.

Serves as primary support liaison between company and customer, documenting cases in required tracking systems.
Proactively keeps customers informed of how and when problems are resolved with a focus on retention and maintaining referenceable customers.
Involved in any additional follow up, testing and troubleshooting, including remote desktop viewing through tools such as Zoom or MS Teams.
Responsible for appropriate referral/escalation to other support, consulting services, Sales, subscription services, and quality assurance/development teams as necessary.
Will liaise with senior team members and other departments when needed, to insure proper handling of customer issues.
Promotes and maintains a high quality, professional, service-oriented company image among users and team.
Contributes information to the Support knowledge base as needed.
Manages workload effectively following Global Support Procedures to ensure successful completion of tasks.
Provides accurate accounting of work and time allocation.
Establish good working relationships with team members and others outside the team.
Takes initiative to increase product knowledge and operating environments.

Basic Qualifications

0-2 years’ work experience in a software support/helpdesk role.
Ability to work as a self-starter researching both problems and solutions from available documentation and resources using problem solving and analytical skills.
Possesses full understanding of industry practices as well as Global Support Procedures.
Proficient writing, editing, and communications skills.
Moderate interpersonal and customer service/orientation skills.
Basic PC skills with knowledge of various software applications used for troubleshooting, call resolution, and logging.
Consistent case completion with thoroughness and accuracy, ensuring high customer satisfaction.
Command of the English language preferred to provide oral and written communication that effectively articulates complex ideas to customers and peers in ways that are easy to understand.

Preferred Qualifications

Bachelor’s degree in business or hospitality or has solid experience in the Hospitality industry and/or Customer Service experience with a focus on event management.
Foundational technical skills, including familiarity with cloud-based software such as hotel property or event management systems, as well as basic Internet and networking concepts.
Excellent time management, decision making, and organizational skills required to ensure most effective and timely delivery of service to clients.
Experience in escalation management and negotiating/setting expectations for customers.
Previous experience using a CRM to log and work cases such as: Salesforce, Zendesk or ServiceNow would be considered an asset.

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you’re not just building a career. you’re helping to build what’s next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

Fraud Awareness

We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams.

Fraud Privacy Policy

We value your privacy at Infor.

Apply Now

Refine Your Search

senior quality assurance analyst jobs in ka

SCS Product Support Analyst, Associate

Senior QA Automation Engineer

AIS Investor Services- Senior Associate

Senior Finance Data Analyst

Workday Financials - P2P Manager

Senior Software Engineer_ Anaplan, ITC

Senior IT Analyst Applications (Supply Chain Business Analyst )

SOC/SIEM Experts

Quality Assurance - Assistant Manager

Information Security Risk Analyst, Program Lead

Lead QA Automation Engineer

Senior, Solutions Architect, Support Ops

Senior Associate 3

Senior Principal - Business Consulting

Reconciliation Business Analyst

Playwright Automation Senior QE

Internal Audit Data Analyst Supervisor

SAP Testing Engineer

Scrum Master with BA

Cyber Operate- SOAR + Anthropic - Manager

I want to receive the latest job alerts for senior quality assurance analyst in ka

Explore jobs in more locations

General information

Description & Requirements

Jobseeker tools

Employer Tools

Browse

Stay Connected