Secunderabad Telangana Implementation analyst â€“ customer intelligence Jobs – 89 Open Jobs Today

Implementation Analyst â€“ Customer Intelligence
Zithara.AI —Hyderabad, Telangana
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
Quick apply
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- Remote
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Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- PMP
- English
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Agile Coach 4D
Genpact India Pvt. Ltd. —Hyderabad, Telangana
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The Cigna Group —Hyderabad District, Telangana
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The Cigna Group —Hyderabad District, Telangana
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Qnity —Hyderabad, Telangana
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Genpact India Pvt. Ltd. —Hyderabad, Telangana
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Scrum Master 4C
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
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NTT DATA —Hyderabad, Telangana
- Full-time
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Hyland —Hyderabad, Telangana
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- Bachelor's degree
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Proactive Monitoring Engineer
Salesforce —Hyderabad, Telangana
- Weekend availability
- Computer Science
- Salesforce
- SQL

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Implementation Analyst â€“ Customer Intelligence

Zithara.AI
Hyderabad, Telangana

Quick apply

Job details

Full-time

Qualifications

Engineering
Business analysis
Information Systems
Customer segmentation
Analysis skills
IVR
Quality assurance
Bachelor's degree
User acceptance testing
Marketing automation
SaaS
Communication skills
Multichannel marketing
Analytics

Full job description

About Zithara.AI

Zithara.AI helps retailers transform fragmented customer interactions into actionable Customer Intelligence. From capturing every lead entering a showroom to driving loyalty, personalized engagement, and omnichannel experiences, Zithara.AI enables retailers to Acquire, Understand, Engage, Retain, and Grow.

As an Implementation Analyst, you will play a critical role in translating retail business objectives into successful Zithara.AI deployments. You will act as the bridge between customer teams and technology, ensuring that our platform delivers measurable business outcomes and exceptional user adoption.

Role Overview

The Implementation Analyst is responsible for understanding retail workflows, configuring Zithara.AI solutions, coordinating implementations, and enabling customers to realize value from the platform. This role requires a blend of business consulting, process design, analytical thinking, and hands-on system configuration.

You will work closely with customer stakeholders including business owners, marketing teams, store managers, and operations teams to transform their customer engagement strategies through Customer Intelligence.

Key Responsibilities

Business Discovery & Requirement Gathering

Conduct workshops and discovery sessions with customer stakeholders to understand business goals, operational challenges, and customer engagement strategies.
Gather, document, and validate business requirements through user stories and process documentation.
Identify opportunities to improve lead management, customer retention, loyalty, and marketing effectiveness.
Translate business requirements into implementation plans and platform configurations.

Customer Journey & Omnichannel Design

Map end-to-end customer journeys across physical stores, digital channels, WhatsApp, email, SMS, IVR, and other engagement touchpoints.
Design processes that unify customer interactions into a single customer view.
Ensure alignment between acquisition, engagement, loyalty, and retention objectives.
Recommend best practices for leveraging Customer Intelligence to improve business outcomes.

Platform Configuration & Implementation

Configure Zithara.AI modules based on customer requirements, including:
- Unified Lead Management
- CRM and Customer Profiles
- Task and Workflow Management
- Customer Segmentation
- Multichannel Campaign Management (WhatsApp, Email, SMS, RCS, IVR)
- Marketing Automation Journeys
- Loyalty Programs
- Feedback and Customer Experience Workflows
- Analytics and Reporting
Define workflows, business rules, and automation logic.
Support data migration and validation activities.
Coordinate implementation milestones and ensure timely project delivery.

Testing & Quality Assurance

Develop test scenarios and support User Acceptance Testing (UAT).
Validate configured solutions against business requirements.
Identify gaps, troubleshoot issues, and coordinate resolutions with internal teams.
Ensure implementation quality before customer go-live.

Customer Enablement & Change Management

Conduct end-user training sessions for business and operational teams.
Create user guides, training documentation, and adoption plans.
Gather customer feedback during rollout phases.
Drive platform adoption by helping users understand both functionality and business impact.

Post Go-Live Success

Monitor early adoption and implementation success metrics.
Provide recommendations to optimize platform usage.
Identify opportunities for additional value creation through advanced use cases.
Act as a trusted advisor to customers on Customer Intelligence best practices.

Qualifications

Required

Bachelor's degree in Business, Engineering, Information Systems, Marketing, or a related field.
2–5 years of experience in software implementation, business analysis, consulting, CRM implementation, or customer success roles.
Strong requirement gathering and stakeholder management skills.
Experience documenting business processes and translating them into functional requirements.
Excellent communication and presentation skills.
Strong analytical and problem-solving abilities.
Ability to manage multiple projects and stakeholders simultaneously.

Preferred

Experience working with retail, e-commerce, jewellery, fashion, grocery, or consumer brands.
Familiarity with CRM and marketing automation platforms.
Understanding of customer lifecycle management and loyalty programs.
Exposure to omnichannel engagement strategies.
Knowledge of UAT processes and implementation methodologies.
Experience working in SaaS environments.

What Success Looks Like

In this role, success means:

Customers achieve smooth and timely implementations.
Business teams adopt the platform with confidence.
Retailers gain a unified understanding of their customers.
Customer Intelligence initiatives translate into measurable business outcomes such as improved lead conversion, stronger retention, and increased customer engagement.

Why Join Zithara.AI

At Zithara.AI, you won't just implement software—you will help retailers transform the way they understand and engage their customers. Every implementation contributes to our mission of helping businesses turn customer data into Customer Intelligence that drives growth.

Quick apply

Refine Your Search

implementation analyst â€“ customer intelligence jobs in secunderabad telangana

Implementation Analyst â€“ Customer Intelligence

Business Analyst

MIS Analyst

Senior Analyst - T&E Audit

Technical Support Analyst-Billing System

Business Analyst 4A

Agile Coach 4D

Agile Product Owner Lead Analyst - HIH - Evernorth

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Business Performance Manager - Project & Portfolio Manager, Technology, Commercialization

Lead Business Intelligence Developer

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Procurement Analyst

Lead Cyber Security Analyst

WFM Program Manager II, RPE

Sr. Analyst - Data Governance and Quality 4B

Scrum Master 4C

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Senior Cyber Security Analyst

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