Richmond Town Bengaluru Karnataka Data entry agent Jobs – 66 Open Jobs Today

Process Associate - Myntra
Shopemet Networks Private Limited —Shivaji Nagar, Bengaluru, Karnataka
- ₹2,00,000 - ₹3,50,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Health insurance
Quick apply
Data Governance Quality Analyst
Citi —Bengaluru, Karnataka
- Full-time
- Master's degree
- SQL
- Project management
3d
Data Entry Agent
ContactPoint 360 —Bengaluru, Karnataka
- Full-time
- CRM software
- Microsoft Excel
- Salesforce
13d
Travel Agent -Flights Booking
BooknTravel India Pvt. Ltd. —Bengaluru, Karnataka
- Full-time
- Walk-in
- English
- Computer skills
- In-person
Quick apply
14d
HR Intern - Talent Acquisition
100MS —Bengaluru, Karnataka
- ₹2,40,000 - ₹3,60,000 a year
- Microsoft Word
- Microsoft Excel
- Human resources
Quick apply
Data Quality and Governance Manager -Agentic AI - Assistant Vice President
Citi —Bengaluru, Karnataka
- Full-time
- Management
- Master's degree
- SQL
Five9 Tool Support - Junior
CGI —Bengaluru, Karnataka
- Weekend availability
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Quick apply
AI/ML Engineer
Solventum —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Azure
- Computer Science
- English
Developer - DevOps
Airbus India Private Limited —Bengaluru, Karnataka
- Email
- Google Suite
- DevOps
- Windows
Product Manager
Jupiter —Bengaluru, Karnataka
- ₹30,00,000 - ₹50,00,000 a year
- Full-time
- Master's degree
- SQL
- In-person
Software Systems Engineer-Devops
Hewlett Packard Enterprise —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- Java
8d
Team Lead, Managed Services Client Service Desk
NTT DATA —Bengaluru Urban District, Karnataka
- Full-time
- Project management
- Bachelor's degree
- Team management
AI Cloud Engineer
Solventum —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Azure
- Computer Science
- English
1d
Telesales Executive
EnPossibilities Pvt. Ltd. —Bengaluru, Karnataka
- Full-time
- English
- Bachelor's degree
- Data entry
Quick apply
10d
Lead Data Quality and information Management Manager
Citi —Bengaluru, Karnataka
- Full-time
- Management
- Master's degree
- SQL
Custom Software Engineer
Accenture —Bengaluru, Karnataka
- Full-time
- JavaScript
- APIs
- Agile
SOC operator
NTT Ltd —Bengaluru, Karnataka
- Full-time
- Azure
- Oracle
- Windows
Product Growth Manager | PGM - 2 | JCP
Fynd —Bengaluru, Karnataka
- Computer Science
- PMP
- SQL
Quick apply
Enterprise AI & Integrations Analyst (Bangalore)
Everpure —Bengaluru, Karnataka
- Microsoft Access
- ERP systems
- Analysis skills
- Paid time off
Tax Manager- Transfer Pricing & Tax Technology
GLOBALFOUNDRIES —Bengaluru, Karnataka
- Full-time
- Oracle
- Doctoral degree
- Finance

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Process Associate - Myntra

Shopemet Networks Private Limited
Shivaji Nagar, Bengaluru, Karnataka

Quick apply

Job details

Permanent | Fresher | Full-time
₹2,00,000 - ₹3,50,000 a year

Benefits

Provident Fund
Health insurance

Qualifications

Software troubleshooting
Customer service
Upselling
Malayalam
English
Tamil
Hindi

Full job description

1. Answering Inbound Customer Calls

Answering incoming customer calls is the primary responsibility of a call center employee at the entry level-position of inbound call centers. When receiving inbound calls, they must provide accurate information about a company’s offerings, answer questions from prospects or current customers, resolve basic issues, and manage account inquiries.

An inbound call center representative may also be responsible for processing orders and payments, resolving billing and payment issues, managing cancellations, shipping, refunds, returns, and warranties, and properly logging customer data after each customer interaction.

To efficiently handle the inbound call volume and deliver an exceptional customer service experience, they should know how to start and end a call, follow call scripts, put a customer on hold, and transfer a call when the customer’s issue needs escalation.

2. Managing Customer Complaints

A call center job requires agents to effectively manage complaints and deal with unhappy customers. Therefore, agents should be trained and equipped to solve customer problems quickly and efficiently and defuse conflicts before they turn into more challenging situations.

Agents must be able to demonstrate excellent listening skills, empathy, problem-solving, and properly apologize. They also should know how to seamlessly escalate the issue to higher-tier support if it cannot be resolved immediately, or if an agent doesn’t have the appropriate skill set or authority.

3. Troubleshooting and Follow-ups

In IT, tech, and SaaS companies, call center representatives can be involved in troubleshooting and resolving technical support issues customers may have with a company’s product or service. That can also include performing diagnostic tests, troubleshooting software installations, and assisting with setting up product features. Since complicated tech issues aren’t always resolved on the first contact, agents may also need to follow up with customers and update them on the progress of their queries.

4. Making Outbound Calls

In outbound call centers, agents initiate calls to leads, prospects, or customers, rather than accepting incoming calls. These calls can have specific purposes ranging from cold calling, telemarketing sales, and proactive support to scheduling appointments, gathering feedback, and conducting market research.

Lead generation and sales: Agents make large volumes of outbound calls to generate leads or sell a company’s products or services to existing clients.
Proactive customer service: Agents reach out to customers proactively to address existing or potential issues before they become bigger problems.
Conducting market research: Agents make outbound calls to conduct market research and gather insights about market trends and consumer preferences.
Collecting customer feedback: Agents can be responsible for calling up the customers to gather feedback about the products or services they purchased.
Appointment scheduling: Agents may call potential customers to schedule appointments and events with a business.
Debt collection: Agents call customers who have overdue payments to negotiate payment plans, collect debts, and resolve other financial disputes.

Most outbound call center operations and agent workflows can be optimized through call center dialing tools such as AI-powered auto dialers. Call center dialers automate the dialing process and enable agents to handle high outbound call volumes while increasing agent talk times and reducing agent idle times.

5. Up-Selling and Cross-Selling

Up-selling and cross-selling are also among the common call center duties. During customer service interactions, agents can encourage customers to purchase a higher-end version of a product or service they are already using (up-sell) or offer a related or complementary product or service (cross-sell). To do it efficiently, professionally, and in a non-intrusive way, agents should have deep product knowledge and be able to communicate its benefits to customers.

Note: Candidates who can speak English + Tamil/Hindi/Malayalam are only eligible to apply

Job Types: Full-time, Permanent, Fresher

Pay: ₹200,000.00 - ₹350,000.00 per year

Benefits:

Health insurance
Provident Fund

Experience:

BPO: 1 year (Preferred)

Language:

Hindi (Required)
English (Required)

Work Location: In person

Quick apply

Refine Your Search

data entry agent jobs in richmond town bengaluru karnataka

Process Associate - Myntra

Data Governance Quality Analyst

Data Entry Agent

Travel Agent -Flights Booking

HR Intern - Talent Acquisition

Data Quality and Governance Manager -Agentic AI - Assistant Vice President

Five9 Tool Support - Junior

AI/ML Engineer

Developer - DevOps

Product Manager

Software Systems Engineer-Devops

Team Lead, Managed Services Client Service Desk

AI Cloud Engineer

Telesales Executive

Lead Data Quality and information Management Manager

Custom Software Engineer

SOC operator

Product Growth Manager | PGM - 2 | JCP

Enterprise AI & Integrations Analyst (Bangalore)

Tax Manager- Transfer Pricing & Tax Technology

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data entry agent jobs in richmond town bengaluru karnataka

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data entry agent jobs in richmond town bengaluru karnataka

I want to receive the latest job alerts for data entry agent in richmond town bengaluru karnataka