Up Senior engineer client services Jobs – 296 Open Jobs Today

Senior Engineer - Client Services
Thales —Noida, Uttar Pradesh
- Weekend availability
- Azure
- Oracle
- Computer Science
Senior Cloud Engineer
apexanalytix —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Azure
- Computer Science
- Windows
Quick apply
Senior/Lead Azure DevOps Engineer
Luxoft —Noida, Uttar Pradesh
- Azure
- Software troubleshooting
- English
Senior QA Engineer
NEURABIT SOLUTION LLP —Noida, Uttar Pradesh
- ₹3,20,000 - ₹5,00,000 a year
- Full-time
- English
- JavaScript
- APIs
- Work from home
- Flexible schedule
Quick apply
4d
Senior Devops Engineer
Distro —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Azure
- DevOps
- AI
- Health insurance
Quick apply
1d
Operational Excellence Manager
WSP —Noida, Uttar Pradesh
- Hybrid work
- Microsoft Excel
- PMP
- Microsoft Office
Senior Administrator - MDM Intune,Intune
HCLTech —Lucknow, Uttar Pradesh
- Analysis skills
- Communication skills
Senior QA & Testing Engineer/Manager
Product and Technology —Noida, Uttar Pradesh
- Full-time
- Azure
- DevOps
- Health insurance
4d
Senior Engineer - Pavement
WSP —Noida, Uttar Pradesh
- Hybrid work
- Management
- Agile
- Communication skills
Senior Engineer - Electrical
WSP —Uttar Pradesh
- Hybrid work
- AutoCAD
- B.Sc
- Microsoft Office
Senior Consultant – Project Management (Land Services-PMO
WSP —Noida, Uttar Pradesh
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- PMP
1d
Senior Engineer - Structural
WSP —Noida, Uttar Pradesh
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Senior Testing & Commissioning Engineer
Emerge Engineering LLP —Noida, Uttar Pradesh
- Up to ₹6,00,000 a year
- Full-time
- English
- Analysis skills
- Electrical experience
- Health insurance
Quick apply
Senior Principal Engineer
Fusionpact Career —Noida, Uttar Pradesh
- Computer Science
- Master's degree
- Bachelor's degree
- Work from home
Quick apply
Senior Engineer - Desk Side Services, AMT Asset Management Software
HCLTech —Noida, Uttar Pradesh
- Software troubleshooting
- Windows
- SharePoint
8d
Senior AI Engineer – (Land Services)
WSP —Noida, Uttar Pradesh
- Hybrid work
- Azure
- Computer Science
- Master's degree
Senior Verification Engineer
TechBiz Global GmbH —Mirpur, Uttar Pradesh
- Full-time
- Remote
- Doctoral degree
- English
- Master's degree
Quick apply
Senior Backup Engineer
Kyndryl —Noida, Uttar Pradesh
- Full-time
- Software troubleshooting
- Communication skills
Salesforce - Senior Engineer
Iris Software —Noida, Uttar Pradesh
- Salesforce
- JavaScript
- Communication skills
- Health insurance
Personal Assistant (Customer Handling & Business Coordination)
Giri Infotech Pvt. Ltd. —Noida, Uttar Pradesh
- ₹30,000 - ₹50,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Paid time off
- Cell phone reimbursement
Quick apply
12d

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Senior Engineer - Client Services

Thales -
Noida, Uttar Pradesh

Apply Now

Job details

Full-time

Qualifications

TCP
Azure
Oracle
Computer Science
Software troubleshooting
Engineering
Upselling
Microsoft SQL Server
English
Windows
.NET
Java
AWS
C++
C
Bachelor's degree
Computer networking
MacOS
Customer support
VMWare
Linux
TCP/IP
SaaS
Python

Full job description

Location: Noida Berger Tower, India

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

Present in India since 1953, Thales is headquartered in Noida and has other operational offices and sites spread across Delhi, Gurugram, Bengaluru and Mumbai, among others. Over 2200 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India’s growth story by sharing its technologies and expertise in Defence, Aerospace and Cyber & Digital sectors. Thales has two engineering competence centres in India - one in Noida focused on Cyber & Digital business, while the one in Bengaluru focuses on hardware, software and systems engineering capabilities for both the civil and defence sectors, serving global needs. The Group has also established an MRO (Maintenance, Repair & Overhaul) facility in Gurugram to provide comprehensive avionics maintenance and repair services to Indian airlines and support the growth of the local aviation industry.

Position Summary:

If you are someone, who has a keen interest in how a market leader, is helping Software Companies, Device manufacturers and Cloud providers around the world; to license, protect and Deliver their Software- then look no further.

We are looking for passionate and focused professionals with a cloud bent of mind, who can contribute in maintaining and supporting technological offerings that software companies have come to expect from us. Thales' Software Monetization solutions' value proposition is to help organization make critical decisions around usage, IP protection and licensing; to make most out of their software.

As part of the Client services team, we expect you to solve technical queries from our direct and or potential customers with the on-prem products and/or the services we host for them. You are the primary liaison between Thales' customer, Thales' Sales and Thales' SaaS Operation/Product Engineering groups, to get the issues sorted.

The team is part of the Cloud Protection and Licensing (CPL) business line of Thales’s Digital Identity & Security (DIS) Global Business Unit.

Essential Functions / Key Areas of Responsibility

Answer customer questions and troubleshoot/resolve customer issues with complex technical products and/or Services over the telephone or via electronic communications in the areas of system configurations/setup, product functionality, service health and bugs/enhancements/upgrades/maintenance.
Advise customers, work to diagnose customer issues with Thales SM products and or services and interpret logs plus error messages as well. Interrogate/probe and understand the customer environment where the products/service are being used.
Recommend solutions and workarounds to known problems and advise customers on how to apply the solution or workaround.
Provide guidance and support on how to use Thales’ products with 3rd party solutions and supported integrations.
Reproduce previously unknown issues (as/if needed) and interface with the Client Services Product Champion providing the customer setup and steps to reproduce the issues.
Identify and document issues consistently and clearly using group tools.
Identify customer training needs and opportunity for cross selling or upselling.
Monitor service health against your customers and to lead P1 down cases transversally to restore services ASAP.
Support implementation of hotfixes and patches to minimize risk of unexpected issues and ensure that the fix resolves the customer problem.
Training, guiding and mentoring Support engineers in handling customer cases.
Attend product triage calls on need basis.
Participate in on-call roaster, owing to business requirement.

Minimum Requirements: Skills, Experience & Education

You must be passionate about problem solving and have a genuine interest in helping our customers and our partners succeed.
You must be fluent in English.
You must be willing to, occasionally, provide after hours and weekend support of products on an on-call.The on-call function is shared across the entire team and proactively scheduled to allow conflicts to be resolved ahead of time and to ensure there is no undue burden on any engineer.

We would like someone to join our team who has working knowledge of Windows, Linux, Android, MAC operating systems, networking such as protocols like TCP/IP and UDP; IPv4 vs IPv6. Basic Knowledge of some of programming languages (C/C++/.NET/Java/Python). Database skills (Oracle and MS SQL Server) is a plus. Knowledge of computer networking, public cloud platforms. Familiarity with AWS, VMware, Microsoft Azure, etc. is an advantage. Basic knowledge of Cloud/Software as a Service (SaaS) platforms like GCP, AWS. Knowledge of web-services, Cloud monitoring tools like Datadog will be an added advantage.
You must have a bachelor’s degree in engineering, Computer Science/IT or equivalent experience.
We are looking for someone with 5+ years industry experience working in a customer support role, providing technical application support, troubleshooting and diagnostics in area of network and data security products.
Ability to troubleshoot programming, network, configuration, database, OS and SaaS issues.

At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.

Apply Now

Refine Your Search

senior engineer client services jobs in up

Senior Engineer - Client Services

Senior Cloud Engineer

Senior/Lead Azure DevOps Engineer

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Senior Devops Engineer

Operational Excellence Manager

Senior Administrator - MDM Intune,Intune

Senior QA & Testing Engineer/Manager

Senior Engineer - Pavement

Senior Engineer - Electrical

Senior Consultant – Project Management (Land Services-PMO

Senior Engineer - Structural

Senior Testing & Commissioning Engineer

Senior Principal Engineer

Senior Engineer - Desk Side Services, AMT Asset Management Software

Senior AI Engineer – (Land Services)

Senior Verification Engineer

Senior Backup Engineer

Salesforce - Senior Engineer

Personal Assistant (Customer Handling & Business Coordination)

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