Chennai Tamil Nadu Information technology specialist Jobs – 387 Open Jobs Today

Service Management Specialist
OEConnection —Chennai, Tamil Nadu
- Weekend availability
- English
- Analysis skills
- Bachelor's degree
12d
Specialist – IT Program Management
Lennox International —Chennai, Tamil Nadu
- Full-time
- Computer Science
- Engineering
- Project management
2d
Operations Specialist
OEConnection —Chennai, Tamil Nadu
- Weekend availability
- Azure
- DevOps
- English
12d
Ocean Customer Experience Specialist - Email
Maersk —Chennai, Tamil Nadu
- Full-time
- English
- Bachelor's degree
- Communication skills
Consultant | ISO:27001 | Chennai | Cyber Strategy & Transformation
Deloitte —Chennai, Tamil Nadu
- Computer Science
- Analysis skills
- Bachelor's degree
8d
Power BI Specialist
Hitachi Rail —Chennai, Tamil Nadu
- Full-time
- Engineering
- English
- SQL
1d
IT Applications Associate Consultant, Corporate Legal Technology Solutions
Harbor —Chennai, Tamil Nadu
- Remote
- Microsoft Powerpoint
- Microsoft Outlook
- Computer Science
Quick apply
HRMS Specialist
Persistent —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Bachelor's degree
- Flexible schedule
Technical Operation Specialist
Viventium Software —Chennai, Tamil Nadu
- ₹8,00,000 a year
- Full-time
- Writing skills
- English
- SQL
Quick apply
3d
Systems Specialist
Persistent —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Bachelor's degree
- Flexible schedule
Associate Specialist, Algorithm Research & Development
KLA —Chennai, Tamil Nadu
- Full-time
- Research
- Master's degree
- Bachelor's degree
Application Support Specialist
Hapag-Lloyd AG —Chennai, Tamil Nadu
- Night shift
- SQL
Multi carrier - Landside Specialist
Maersk —Chennai, Tamil Nadu
- Full-time
- English
- Bachelor's degree
- Communication skills
Power BI Specialist
Hitachi —Chennai, Tamil Nadu
- Full-time
- Engineering
- English
- SQL
QA Analyst
Barclays —Chennai, Tamil Nadu
- English
- Financial services
- Communication skills
5d
Specialist, Technology Solutions
Pearson —Chennai, Tamil Nadu
- Full-time
- Computer Science
- Salesforce
- AWS
Application Support Specialist (FIS3)
Hapag-Lloyd AG —Chennai, Tamil Nadu
- SQL
- Health insurance
Service Desk Specialist – Chennai, India
Exasol AG —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Azure
- Computer Science
- Software troubleshooting
Service Desk Specialist – Chennai, India
Exasol —Chennai, Tamil Nadu
- Hybrid work
- Azure
- Computer Science
- Software troubleshooting
Quick apply
Airline Specialist
Wipro Limited —Chennai, Tamil Nadu
- Customer service
- English
- Microsoft Office

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Service Management Specialist

OEConnection -
Chennai, Tamil Nadu

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Job details

Full-time
12 days ago

Qualifications

Incident management
IT service management
English
Analysis skills
Bachelor's degree
ITIL
IT
Problem management
AI
Communication skills
Analytics

Full job description

Job Summary/Objective
Coordinates the operational execution of technology processes in accordance with the Service Management Model, and with a focus on core functions such as Incident Management, Problem Management, Change Management, Service Level Management, and Continual Service Improvement.

Key Responsibilities & Duties (essential to the job)
1. Leads and coordinates the end-to-end Incident and Major Incident Management process, including stakeholder communications, escalation management, and service restoration, acting as the central point of coordination during high-priority incidents.
2. Facilitates Major Incident and Post Incident Reviews (PIRs), reviews production incidents for root cause, and drives problem management with corrective and preventive actions to reduce recurring incidents and improve service stability.
3. Identifies, designs, and implements AI-enabled and intelligent automation solutions across Service Management processes, including their governance and continuous improvement, to improve operational efficiency, service quality, and user experience.
4. Develops and maintains operational dashboards, KPIs, and service health and trend reporting; ensures metrics are monitored and that incident, problem (RCA), service request, and SLA reports are produced, distributed, and utilized by management and Technology Leadership.
5. Coordinates and supports 24x7 operational service management activities, ensuring effective handovers, follow-the-sun support alignment, and adherence to established support models.
6. Works with cross-functional teams, Process and IT Owners, and stakeholders to define, implement, and
continuously improve ITSM/ITIL processes, standards, and methodologies across all lines of business, ensuring they are understood and adhered to.
7. Identify integration points with other processes; ensures all integrated processes are fully documented and accessible in a repository for teams and other desired stakeholders.
8. Conducts periodic training, and awareness sessions related to ITSM process and best practices.
9. Maintains day-to-day responsibility for the ownership and resolution of Service Management issues.
10. Defines, analyzes, and reviews actual performance against defined Service Level Agreements (SLAs), driving improvement.
11. Performs ITSM audits and publishes results to stakeholders.
12. Owns and drives projects/initiatives.

Education
A bachelor’s degree from an accredited college or university is required, with a focus in computer science or related discipline. In the absence of a degree, equivalent work experience directly related to the key responsibilities of the role will be considered as a substitute for the degree.

Experience, Skills and Key Competencies
At least 8 years of general technology experience, and 5+ years of Information Technology Service Management. Must hold good knowledge on tools and methodologies used for the adoption and governance of standardized and best practices in executing technology operations/services.
Knowledge of Incident and Major Incident Management, Problem Management, Change Management, and ITIL service lifecycle practices.

Understanding of Artificial Intelligence (AI), Generative AI, automation platforms, workflow orchestration, and their application within IT Service Management processes.

Experience with ITSM platforms, reporting tools, workflow automation technologies, and service performance analytics.
Strong analytical and data interpretation skills with the ability to identify trends, risks, and service improvement opportunities.
Ability to effectively manage high-severity incidents and coordinate cross-functional teams during critical service disruptions.
ITIL V4 Mandatory

Experience, Skills and Key Competencies (continued)
Must also be able to demonstrate the following skills and abilities:

Strong verbal and written communication skills, with the ability to effectively tailor communications to a specific audience or call to action.
Can apply principles of analytical thinking to define problems, collect data, establish facts, draw valid conclusions, consider options, and recommend solutions based on all considerations.
Strong interpersonal skills, and able to develop collaborative working relationships across all stakeholders.
Comfortable working both independently and in a diverse team setting.

Special Position Requirements

Must be willing to participate in a 24x7 global support model, including on-call responsibilities, shift rotations, weekend coverage, and support during critical business events as required.
Ability to respond to and coordinate critical incidents outside normal business hours when required.
Must be able to read, write, understand, and fluently speak in the English language.
Must be flexible and can work different shift hours as business needs require.

Apply Now

Refine Your Search

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