Uppal Kalan Hyderabad Telangana Ops 2 technical support Jobs – 39 Open Jobs Today

Technical Support Engineer - II
AllCloud —Hyderabad, Telangana
- Microsoft Excel
- Azure
- Customer service
Quick apply
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MSD —Hyderabad, Telangana
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- Java
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Amazon Dev Center India - Hyderabad —Hyderabad, Telangana
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OPS 2 Technical Support
Indium Software —Hyderabad, Telangana
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Syneos - Clinical and Corporate - Prod —Hyderabad, Telangana
- Full-time
- Azure
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DCO Manager , Infra Ops - HYD
ADSIPL - Telangana —Hyderabad, Telangana
- Full-time
- Engineering
- AWS
- Analysis skills
1d
Associate Network Ops Manager
HealthEdge —Hyderabad, Telangana
- Full-time
- Hybrid work
- Azure
- AWS
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IT Data Analyst
サイネオス・ヘルス —Madhapur, Hyderabad, Telangana
- Azure
- Computer Science
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HR Executive & Admin
Frumar Agri Pvt Ltd —Hyderabad, Telangana
- ₹2,00,000 - ₹4,00,000 a year
- Full-time
- Microsoft Office
- Master's degree
- Human resources
- Flexible schedule
Quick apply
8d
Training Specialist, Relay Operation Centre
ADCI HYD 13 SEZ - H84 —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- SQL
- Project management
Assoc Product Ops Analyst
サイネオス・ヘルス —Madhapur, Hyderabad, Telangana
- Azure
- SQL
- Bachelor's degree
Program Manager II,IN Relay Ops, APEX IN Relay Operations
ASSPL - Telangana —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Management
- English
Manager, Recovery Agency Attorney Support (L09)
Synchrony —Hyderabad, Telangana
- Microsoft Excel
- Project management
- Bachelor's degree
4d
Quality Assistant Manager
IntouchCX —Hyderabad, Telangana
- Email
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
Manager I, Relay Ops, APEX ATS IN RO
ASSPL - Telangana —Hyderabad, Telangana
- Weekend availability
- Microsoft Excel
- Management
- English
- Flexible schedule
Software Development Engineer, FinTech General Ledger
ADCI HYD 13 SEZ —Hyderabad, Telangana
- Full-time
- Computer Science
- AWS
- Bachelor's degree
Software Dev Engineer II , Finance Tech
ADCI HYD 13 SEZ —Hyderabad, Telangana
- Full-time
- Computer Science
- Engineering
- Java
11d
SR TECHNICAL SPECIALIST, APPLICATION DEVELOPMENT – Java HCM
Eximius Tech Innovations —Hyderabad, Telangana
- Call employer
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Senior Procurement Specialist
TJX Companies —Hyderabad, Telangana
- Full-time
- Microsoft Excel
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20h
Deputy Director - Platforms & Solutions
PepsiCo —Hyderabad, Telangana
- Remote
- Azure
- Computer Science
- DevOps
- Flexible schedule

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Technical Support Engineer - II

AllCloud -
Hyderabad, Telangana

Quick apply

Job details

Qualifications

Microsoft Excel
Azure
Customer service
English
Technical support
Analysis skills
Bachelor's degree
SharePoint
ISO 27001
Customer support
Hindi
Communication skills

Full job description

JOB DESCRIPTION – TECHNICAL SUPPORT ENGINEER II

Role - Technical Support Engineer - II

Experience - 2 - 4 yrs

Department - Customer Excellence

Location - Hyderabad

About the Organization:

Allcloud is a Tech-Fin, an enabler for Fin-Techs. We build innovative Unified Lending technology for Banks and Financial Institutions to help them scale. Based in Hyderabad, India, we are a growing ISO 27001-certified company with 500+ Clients across Asia and Africa.

Having worked with 500+ Lenders across multiple geographies for 8 years, we have built expertise in Industry Best Practices for Lending. Our domain-specific solution can help lenders manage multiple loan products on a single unified platform.

http://allcloud.in

Responsibilities:

- Handle complex and escalated technical issues from customers, investigating problems, identifying root causes, and implementing timely solutions.
- Communicate professionally and empathetically with customers, understanding their needs, and providing clear explanations of technical issues and resolutions.
- Supervise and mentor the technical support team, conducting regular performance evaluations, providing feedback, and fostering a positive and motivated work environment.
- Contribute to the creation and maintenance of a comprehensive knowledge base for technical support queries, enabling efficient issue resolution and knowledge sharing within the team.
- Continuously assess and improve technical support processes, workflows, and tools to enhance overall efficiency and customer satisfaction.
- Collaborate with other departments, such as engineering and product development, to manage and escalate critical technical issues that require specialized attention.
- Identify training needs within the team and coordinate technical training sessions to ensure the support staff is well-equipped to handle customer inquiries effectively.
- Monitor and analyze technical support metrics, prepare reports on key performance indicators (KPIs) and present findings to senior management.
- Proactively gather and analyze customer feedback, seeking opportunities for service improvements and advocating for the customer's perspective within the organization.
- Stay up to date with the company's products, services, and industry trends to provide accurate and relevant information to customers and the support team.

Qualifications:

- Bachelor's degree in a relevant technical field or equivalent practical experience.
- Familiarity with ZOHO Desk CRM, Microsoft Excel, Azure Dev Ops, Microsoft Share point, generating reports and sharing insights.
- Previous experience in technical customer support, with a track record of handling complex technical issues and providing exceptional customer service.
- Excellent problem-solving and troubleshooting skills, combined with a methodical approach to issue resolution.
- Effective communication skills, both verbal and written, with the ability to convey technical information to non-technical customers in a clear and understandable manner.
- Experience with customer support tools, ticketing systems, and knowledge base platforms.
- Fluency in Hindi & English is a must.
- Ability to work under pressure in a fast-paced environment and handle multiple priorities simultaneously.
- Customer-centric mindset, with a focus on delivering a positive customer experience and building strong customer relationships.
- Strong analytical skills for tracking and reporting on support performance metrics.
- Leadership certifications or training are a plus.

Quick apply

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ops 2 technical support jobs in uppal kalan hyderabad telangana

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