Chandigarh Customer success manager Jobs – 33 Open Jobs Today

Manager, Professional Services
Basware —Chandigarh
- Team management
- AI
- Leadership
Cluster Lead - Chandigarh
YuCollect —Chandigarh
- Full-time
- Sales
- Business development
- Computer networking
Director Engineering
Finxera —Chandigarh
- 12th Pass
- JavaScript
- Leadership
Branch Manager
Crossland Education & Careers —Chandigarh
- Sales
- Master's degree
- Bachelor's degree
Sales Account Specialist
ZEISS Group —Chandigarh
- Full-time
- Sales
- Engineering
- Master's degree
NodeJS Developer
iNautical Software —Chandigarh
- Computer Science
- Databases
- AWS
Software Quality Assurance (QA) Analyst with Automated Testing Experience
iNautical Software —Chandigarh
- Computer Science
- SQL
- AWS
National Sales Manager
Sanrai Med India —Chandigarh
- Management
- Marketing
- Business Administration
Angular Developer
iNautical Software —Chandigarh
- Computer Science
- AWS
- Bachelor's degree
Regional Sales Manager
Waypham India —Chandigarh
- English
- Supervising experience
- Communication skills
iOS Native App Developer
iNautical Software —Chandigarh
- Computer Science
- AWS
- Bachelor's degree
Sales Executive ( Min 1 to 2 years of experience )
BestHawk Infosystems —Sector 18 , Chandigarh, Chandigarh
- Full-time
- IT
Sales Corporate ( Min 2 to 4 years of experience )
BestHawk Infosystems —Sector 18 , Chandigarh, Chandigarh
- Full-time
- IT
Sales Channel ( Min 2 to 4 years of experience )
BestHawk Infosystems —Sector 18 , Chandigarh, Chandigarh
- Full-time
- IT

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Manager, Professional Services

Basware -
Chandigarh

Apply Now

Job details

Qualifications

Process improvement
Team management
AI
Leadership

Full job description

The Customer Experience is looking for an initiative-taking and committed Manager, Professional Services to play a crucial part in ensuring our customers derive maximum value from our software solutions.

The Professional Services Team at Basware is dedicated to building a global community of Accounts Payable (AP) best practice process implementation consultants. We are seeking a dynamic and strategic leader to spearhead this initiative at our Chandigarh office in India.

This pivotal role involves setting and driving standards, developing materials, and providing design and deployment support for global projects. You will lead a regional Basware consulting team and actively contribute to the extended Professional Services leadership team.

The Manager will play a key role in driving customer success, ensuring alignment with global guiding principles, and fostering strong cross-functional relationships to deliver optimal service and identify opportunities for continuous improvement.

Key Responsibilities:

Leading the Business

Strategy and Operational Planning:

Communicate function and team goals and objectives clearly to team members.
Collaborate with team members to set individual performance objectives aligned with team and organisational goals.

Change Leadership:

Effectively communicate change activities to team members.
Support implementation of change initiatives by ensuring execution of change plans within the team.

Customer Experience:

Drive the team to deliver exceptional customer experiences.
Recognise and celebrate cases of outstanding customer delivery.

Operational Excellence:

Own delivery plan, staffing, utilisation, and weekly throughput versus go-live waves.
Implement quality gates, control rework, and manage escalations effectively (Escalation Management is a key responsibility).
Interface with Basware and partners on dependencies and shared PM/SA effort boundaries.
Establish and maintain global standards for Professional Services delivery.
Develop and maintain best practice materials and methodologies for AP processes.
Provide design and deployment support for global projects, ensuring consistency and quality.

Team Leadership:

Lead and mentor a regional consulting team, fostering a culture of collaboration and high performance.
Drive hiring and onboarding cadence to build a strong team.
Manage performance through regular feedback and development plans.
Promote Basware values and ensure alignment with organisational principles in all aspects of operations.

Cross-Functional Collaboration:

Build and maintain strong relationships across functions to ensure seamless service delivery.
Identify and implement opportunities for process improvement and innovation.

Skills & Requirements

Preferred skills

Minimum 2 years of experience in team management within Professional Services or Customer Experience.
Proven experience handling global customers and managing complex delivery environments.
Strong strategic thinking and operational planning skills.
Excellent leadership and change management capabilities.
Deep understanding of financial software solutions and AP processes.
Passion for customer success and delivering exceptional experiences.
Ability to foster collaboration and build strong cross-functional relationships
Experience with AI tools, frameworks, or applications is considered a strong asset.

We highly value candidates who demonstrate curiosity, a proactive mindset, and a willingness to explore and incorporate AI-driven technologies into their work. We encourage growth in this area and provide opportunities for experimentation and learning.

We Drive Customer Value

We Take Ownership

We Are Bold

About the company

Basware is how the world’s best finance teams gain complete control of every invoice, every time. Our Intelligent Invoice Lifecycle Management Platform ensures end-to-end efficiency, compliance and control for all invoice transactions. Powered by the world’s most sophisticated invoice-centric AI – trained on over 2 billion invoices – Basware's Intelligent Automation drives real ROI by transforming finance operations. We serve 6,500+ customers globally and are trusted by industry leaders including DHL, Heineken and Sony. Fueled by 40 years of specialized expertise with $10+ trillion in total spend handled, we are pioneering the next era of finance.

Joining Basware means you’ll join a team filled with innovators, passionate about their work and enthusiastic about the industry we’ve pioneered. You’ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world-class solutions and services. A critical part of our culture is the high amount of trust we put into our employees—we want everyone to make a difference, so we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where:

We Drive Customer Value, We Take Ownership and We Are Bold in everything we do, to make it all just happen for our customers.

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2025

Gartner Magic Quadrant Leader for Accounts Payable Applications. Basware and Deloitte create Center of Excellence

2024

Launch of World’s 1st AP-Powered GenAI

2023

Growth through acquisitions, Glantus and AP Matching

2022

Basware became a privately-held corporation in a go-private transaction led by software private equity firm Accel-KKR

2020

Recognized market leader, including Gartner Magic Quadrant. Global operations, 20+ offices worldwide

2012

Launch of cloud-based B2B platform for transaction collaboration on Basware's Network

2005

Launch of fully integrated Purchase-to-Pay solution suite

2000

Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service

1992

Launch of first financial management software

1985

Basware founded in Finland

Apply Now

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customer success manager jobs in chandigarh

Manager, Professional Services

Cluster Lead - Chandigarh

Director Engineering

Branch Manager

Sales Account Specialist

NodeJS Developer

Software Quality Assurance (QA) Analyst with Automated Testing Experience

National Sales Manager

Angular Developer

Regional Sales Manager

iOS Native App Developer

Sales Executive ( Min 1 to 2 years of experience )

Sales Corporate ( Min 2 to 4 years of experience )

Sales Channel ( Min 2 to 4 years of experience )

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