Chembur Mumbai Maharashtra Desk agent Jobs – 21 Open Jobs Today

Hotel Operations - Escalation Desk
Trip Jack Pvt Ltd —Mumbai, Maharashtra
Quick apply
9d
Technical Administrator
Anglo-Eastern Ship Management —Navi Mumbai, Maharashtra
- Full-time
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13d

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desk agent jobs near chembur mumbai maharashtra

About Tripjack

TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel

agents across India!

We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and

sense of belonging our people feel every day. This recognition reflects our commitment to a

culture where our teams grow, collaborate, and drive the future of travel technology, while

consistently delivering excellent service to our agent partners.

With over 35+ years of travel experience between the founders, TripJack has always prioritized

the needs of travel agent partners. TripJack’s integrated platform offers content from 750+

airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and

Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and

post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel

booking & management experience for our agent partners.

Role: Executive/Senior Executive – Hotel Operations

Key Responsibilities

Handle incoming and outgoing travel agents/ suppliers/ internal calls.
Handle email communication with travel agents/ suppliers/ internal staff
Help Travel agent/ internal staff for booking-related queries, amendments and escalations.
Provide technical support to travel agents and resolve operational issues.
Thorough understanding of the portal for the hotel product and ancillary services.
Coordinate with suppliers for Confirmation, amendments, complaints, escalations.
Negotiate best terms with suppliers for agent escalation cases.
Handling pending/ failed bookings and ensuring conversions.
Provide best-in-class quantitative and qualitative service to travel agents.