Orissa Branch operations executive Jobs – 25 Open Jobs Today

Customer Service Executive (Voice Process)
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- Full-time
- CRM software
- Customer service
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Customer Service Executive (Voice Process)

Venturesathi Global Inc.
Raurkela, Odisha

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Job details

Full-time

Qualifications

CRM software
Customer service
Academic counselling
Microsoft Office
Master's degree
Bachelor's degree
Communication skills

Full job description

Job Summary

We are looking for a proactive and persuasive Customer Support Executive (Voice Process) to guide and support prospective students through the enrollment process. The role involves counseling students, understanding their academic needs, and helping them select the right course while ensuring smooth coordination with the internal admissions team.

Key Responsibilities

Handle inbound and outbound calls to counsel prospective students.

Understand student profiles and recommend suitable academic programs.

Convert leads into admissions through persuasive communication and timely follow-ups.

Provide accurate information on courses, fees, eligibility, and admission procedures.

Maintain and update student records in CRM tools.

Guide students through documentation, application tracking, and fee submission.

Coordinate with the internal admissions/operations team for smooth processing.

Maintain complete knowledge of programs, admission criteria, deadlines, and scholarships.

Achieve monthly targets for lead conversion and admissions.

Stay updated with new programs, market trends, and student requirements.

Required Skills & Qualifications

Bachelor’s degree in any discipline (Master’s preferred).

0–1 year of experience in student counseling / education sales / voice process.

Excellent communication and interpersonal skills.

Ability to understand student profiles and match them with suitable programs.

Target-oriented with strong sales and negotiation abilities.

Customer-centric approach with active listening skills.

Familiarity with CRM tools and basic MS Office

Job Information

Posted On

03/01/2026

Experience

1-2 Years

Contract Type

Full Time

Branch

Rourkela, Odisha

Position

Customer Service Executive (Voice Process)

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branch operations executive jobs in orissa

Customer Service Executive (Voice Process)

Quality Executive - MFB - Ganjam - Bhanjanagar - J-Grades

Quality Executive - MFB - Narasinghpur - Nuapatna - J Grades

Quality Executive - MFB - Nabarangapur - Prop. Of Sibaratna - JGrades

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