India Helpdesk associate Jobs – 254 Open Jobs Today

Customer Service Representative
Optum —Hyderabad, Telangana
- Full-time
- CRM software
- Customer service
- Bachelor's degree
- Health insurance
Chennai Walk in - Associate / Sr. Associate - Operations
WNS Global Services —Chennai, Tamil Nadu
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Managed IT Services, Senior Associate
RSM —Bengaluru, Karnataka
- Full-time
- Azure
- Microsoft Outlook
- Software troubleshooting
Purchasing & Procurement Associate (Legal Experts, Contract Management, Acquisition)
Wolters Kluwer —Pune, Maharashtra
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Sr. Associate - F&A - AP 5B
Genpact India Pvt. Ltd. —Lucknow, Uttar Pradesh
- Full-time
- Hybrid work
- English
- Microsoft Office
- Finance
Quick apply
P2 Associate Manager - Customer Support
PayU —Gurugram, Haryana
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
Security Administration Services Helpdesk – Sr Associate
State Street —Bengaluru, Karnataka
- Full-time
- Computer Science
- Software troubleshooting
- B.Sc
- Health insurance
Associate - Procurements Operations (6 months fixed-term contract)
Adidas —Chennai, Tamil Nadu
- English
- Bachelor's degree
Procure to Pay Operations Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Finance
- Bachelor's degree
- Communication skills
Security Adminstration Services Helpdesk – Sr Associate
State Street —Bengaluru, Karnataka
- Full-time
- Computer Science
- Software troubleshooting
- B.Sc
- Health insurance
Helpdesk Senior Associate - Mac Support
NTT Ltd —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- Writing skills
- Microsoft Office
SCS Product Support Analyst, Associate
Infor —Bengaluru, Karnataka
- Weekend availability
- Hospitality
- Software troubleshooting
- Customer service
- Flexible schedule
Senior Helpdesk Analyst
SolarWinds —Bengaluru, Karnataka
- Microsoft Powerpoint
- Azure
- Microsoft Outlook
Quick apply
12d
Desktop Support Engineers (2)
Allengers Infotech —Chandigarh, Chandigarh
- Full-time
- Oracle
- Computer Science
- Software troubleshooting
- Work from home
Senior Associate – Accounts Payable
Solenis —Hyderabad, Telangana
- Full-time
- Hybrid work
- Commuter assistance
- Health insurance
Sr. Technology Associate/Specialist
Colgate-Palmolive —Mumbai, Maharashtra
- Software troubleshooting
- English
- Bachelor's degree
Customer Support Associate
Entab Infotech Pvt. Ltd —Okhla, Delhi, Delhi
- ₹25,000 - ₹30,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
9h
Delivery Operations Associate Manager
Accenture —Jaipur, Rajasthan
- Full-time
- English
- Finance
- Master's degree
Helpdesk Senior Associate - ITIL
NTT Ltd —Bengaluru, Karnataka
- Rotational shift
- Software troubleshooting
- Writing skills
- Windows
HR Service Delivery Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Oracle
- Microsoft Outlook

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Customer Service Representative

Optum -
Hyderabad, Telangana

Apply Now

Job details

Full-time

Benefits

Health insurance

Qualifications

CRM software
Customer service
Bachelor's degree
Computer skills
Communication skills
Help desk

Full job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

With every role in the company, each position has a requirement for building quality into every output. The Technology Quality Function is reserved for those positions where Quality is the primary objective of the work delivered. Technology Quality roles will cover all primary quality activity across all technology functions that ensure we deliver high quality products and services. These roles include, but are not limited to, strategy, planning, standards, process, policy, tools, engineering, assurance, management, metrics, research and development, automation, data preparation, maintenance, new development, operations and delivery.

Primary Responsibilities:

Respond to customer inquiries via live chat regarding prescription refills, order status, medication availability, and insurance coverage
Educate patients on pharmacy procedures, prescription benefits, and proper medication usage
Guide patients in navigating online pharmacy platforms and mobile applications
Resolve issues related to prescription delays, billing, and insurance claims
Focus on resolving issues on the first chat, navigating through complex computer systems to identify the status of the issue and provide appropriate response to chatter
Document all interactions accurately in the system
Collaborate with pharmacists, technicians, and other departments for medication-related concerns
Escalate complex issues to appropriate personnel when necessary
Maintain compliance with HIPAA and other healthcare privacy regulations
Handle up to 2.5 concurrency Chats
Take chat messages per day from customers who have questions about their health benefits
Support secure email inquiries
Use personality and our tools to help customers through the health care benefits available to them
Communicate online in a conversational manner that promotes dialogue and establishes rapport. Associate must avoid poor grammar, misstatements, or lengthy explanation. Online writing necessitates that associate have an aptitude for knowing when to apply the "dos and don'ts" of online communication
Provide product information, use service engagement skills, and efficiently use service resources
Technology comfort and know-how: Associate must be adept at using the Associate Workspace, other technology, and automation tools
App, Website, and SMS savvy: Consumers who accept an engagement will have high expectations of the associate's knowledge. Associate will need to maintain a high level of familiarity with the digital property the consumer is using
Read between the lines." Visitors don't necessarily have good writing skills and advocates may have to interpret what the visitor is really asking by responding with a clarifying question or statement"
Adapt to continual change as the department fine-tunes the messaging program
Maintain a healthy brand-to-consumer relationship that benefits the consumer. Communicate with consumers primarily through messaging. Unlike other forms of communication, messaging grants both you and the consumer time flexibility, and keeps you connected even after the immediate question has been answered. The result is a superior customer service experience for the consumer, and a superior professional experience for you - where you can personalize your interactions and have a meaningful impact on our business
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualification:

Any Graduate Degree
Freshers can apply

Preferred Qualification:

Customer Service experience

Soft Skills:

General knowledge of computers and business operations
Proven ability to communicate articulately and credibly
Solid keyboard skills and experience using helpdesk, ordering or CRM software
Demonstrated ability to achieve service goals
Success in highly automated environment
Dynamic and engaging written communication style
Excellent interpersonal and business communications skills - verbal and written
Demonstrated self-motivation

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

#njp

Apply Now

Refine Your Search

helpdesk associate jobs in india

Customer Service Representative

Chennai Walk in - Associate / Sr. Associate - Operations

Managed IT Services, Senior Associate

Purchasing & Procurement Associate (Legal Experts, Contract Management, Acquisition)

Sr. Associate - F&A - AP 5B

P2 Associate Manager - Customer Support

Security Administration Services Helpdesk – Sr Associate

Associate - Procurements Operations (6 months fixed-term contract)

Procure to Pay Operations Associate

Security Adminstration Services Helpdesk – Sr Associate

Helpdesk Senior Associate - Mac Support

SCS Product Support Analyst, Associate

Senior Helpdesk Analyst

Desktop Support Engineers (2)

Senior Associate – Accounts Payable

Sr. Technology Associate/Specialist

Customer Support Associate

Delivery Operations Associate Manager

Helpdesk Senior Associate - ITIL

HR Service Delivery Associate

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