Krishnarajapuram Bengaluru Karnataka Soft skill trainer Jobs – 30 Open Jobs Today

Manager - Training & Quality
Bodycraft Salon, Skin and Cosmetology Pvt Ltd —Koramangala, Bengaluru, Karnataka
- Up to ₹7,00,000 a year
- Full-time
- Microsoft Powerpoint
- Salesforce
- Microsoft Office
- Health insurance
- Cell phone reimbursement
Quick apply
10d
English Trainer
kenpro learning —Bengaluru, Karnataka
- ₹20,000 - ₹25,000 a month
- Full-time
- Public speaking
- English
- Master's degree
Quick apply
8d
Soft skills trainer
Valuepoint Academy —Bengaluru, Karnataka
- Master's degree
Urgent hiring For Sales Trainer (Preferred from BPO Industry )
TYASuite Software Solutions —Koramangala, Bengaluru, Karnataka
- Urgently hiring
- Sales
- Master's degree
- Analysis skills
Trainer IV
Conduent Business Services India LLP —Bengaluru, Karnataka
- Email
Physical design Trainer
Siliconus Technologies Pvt Ltd —Bengaluru, Karnataka
- From ₹10,000 a month
- Full-time
- Master's degree
- Bachelor's degree
- Mentoring
Quick apply
1d
Data Science Trainer
Skill floor solutions —Bengaluru, Karnataka
- ₹35,000 - ₹50,000 a month
- Full-time
- Azure
- Doctoral degree
- Computer Science
Quick apply
10d
Business Interlock Senior Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Office
- Communication skills
Business Interlock Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Office
- Communication skills
PEP faculty
Jagdish Sheth School of Management ( JAGSoM) —Bengaluru, Karnataka
- ₹40,000.00 - ₹62,842.40 a month
- Full-time
- In-person
- Health insurance
- Paid sick time
Quick apply

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Manager - Training & Quality

Bodycraft Salon, Skin and Cosmetology Pvt Ltd -
Koramangala, Bengaluru, Karnataka

Quick apply

Job details

Full-time
Up to ₹7,00,000 a year
10 days ago

Benefits

Internet reimbursement
Provident Fund
Leave encashment
Health insurance
Cell phone reimbursement
Paid sick time

Qualifications

Microsoft Powerpoint
Knowledge management
Call centre
Salesforce
Talent acquisition
Quality management
ISO 9001
Microsoft Office
Six Sigma
Analysis skills
Quality assurance
Bachelor's degree
Leadership
Communication skills
Instructional design

Full job description

The Training & Quality Manager is a pivotal mid-level leadership role responsible for designing, driving, and sustaining excellence across both the Learning & Development (L&D) and Quality Assurance (QA) functions within the contact centre. The incumbent will own the full training lifecycle — from new hire onboarding to continuous upskilling — while simultaneously managing quality monitoring, calibration, and process improvement initiatives to ensure consistent, superior customer experience delivery.

This role demands a data-driven, process-oriented professional who can seamlessly bridge people development with operational performance metrics, coaching teams to achieve and sustain targets across CSAT, AHT, FCR, and compliance benchmarks.

KEY RESPONSIBILITIES

1. Training Design & Delivery

Design, develop, and continuously update training modules for new hire onboarding, product/process training, soft skills, and refresher programmes.
Deliver engaging classroom, virtual, and on-the-job training sessions across all agent and team leader cohorts.
Partner with Operations and SMEs to translate process changes into structured training interventions within agreed turnaround timelines.
Build and maintain a Training Needs Analysis (TNA) framework to identify skill gaps and prioritise training interventions.
Maintain a comprehensive training calendar, ensure 100% coverage, and track Training Effectiveness Index (TEI) scores.

2. Quality Assurance & Monitoring

Manage end-to-end QA operations: call/chat/email audits, quality scoring, feedback, and trend reporting.
Define, review, and update Quality frameworks (scorecards, audit parameters, calibration guidelines) in line with client SLAs.
Conduct regular calibration sessions with team leaders, and Business stakeholders to ensure scoring consistency.
Drive root cause analysis (RCA) for quality failures and implement structured corrective action plans (CAPs).
Publish weekly and monthly quality dashboards for Operations, Client, and Leadership review.

3. Coaching & Performance Development

Build and execute a structured coaching framework for QA analysts and trainers to enhance their assessment and facilitation capabilities.
Provide floor coaching support to agents identified through quality audits and performance data.
Facilitate post-training support through nesting, buddy programmes, and performance check-ins during the ramp phase.
Work closely with Team Leaders on individual development plans (IDPs) for bottom-quartile performers.

4. Process Improvement & Compliance

Lead and contribute to continuous improvement projects (Lean, Six Sigma, or equivalent) aimed at reducing defects, error rates, and repeat contacts.
Ensure all training content and QA processes are compliant with client contractual requirements, regulatory standards, and data privacy guidelines.
Participate in client audits, governance meetings, and business reviews as the L&D and QA subject matter expert.
Maintain an updated SOPs and knowledge management repository accessible to all stakeholders.

5. People & Stakeholder Management

Lead a team of trainers and quality analysts; manage performance, scheduling, and career development.
Act as a key liaison between Operations, HR, IT, and Client teams on all training and quality matters.
Collaborate with the Talent Acquisition team to support hiring decisions, skills assessments, and onboarding design.
Represent the Training & Quality function in periodic business reviews and client governance calls.

QUALIFICATIONS & EXPERIENCE

Mandatory Requirements

Graduate in any discipline (Bachelor's degree or equivalent).
5-8 years of total experience in BPO / contact centre operations, with a minimum of 2 years in a Training and/or Quality management role.
Demonstrated experience managing end-to-end training delivery: onboarding, process, product, and soft skills.
Hands-on experience in QA frameworks, call auditing, calibration, and quality reporting.
Strong command of MS Office Suite (Excel, PowerPoint); proficiency in quality tracking tools or LMS platforms.
Exceptional communication skills — both written and verbal — with confidence in facilitation and stakeholder presentations.

Preferred / Advantageous

Certification in Training (CPTD, TTT, or equivalent) and/or Quality (Six Sigma Green Belt, COPC, ISO 9001 internal auditor).
Experience working with international clients or in a multilingual / multicultural BPO environment.
Familiarity with WFM tools, speech analytics platforms, or CRM systems (Salesforce, Zendesk, Freshdesk).
Exposure to Lean / Six Sigma process improvement methodologies.
Prior experience leading a team of trainers and/or QA analysts.

CORE COMPETENCIES

Leadership & People Skills

Team leadership & coaching

Conflict resolution & feedback delivery

Cross-functional stakeholder management

Change management & adaptability

Functional & Analytical Skills

Data analysis & quality reporting

Instructional design & adult learning principles

Root cause analysis & problem solving

Process documentation & SOP management

Pay: Up to ₹700,000.00 per year

Benefits:

Cell phone reimbursement
Health insurance
Internet reimbursement
Leave encashment
Paid sick time
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

soft skill trainer jobs in krishnarajapuram bengaluru karnataka

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Trainer IV

Physical design Trainer

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