- Oversee the daily operations of all hotel departments.
- Ensure smooth coordination between Front Office, Housekeeping, Food & Beverage, Maintenance, Security, and Sales.
- Monitor operational performance and maintain five-star service standards.
- Ensure compliance with hotel policies, procedures, and brand standards.
- Ensure every guest receives outstanding hospitality and personalized service.
- Handle VIP arrivals, guest complaints, and special requests promptly.
- Monitor guest feedback and implement service improvements.
- Maintain high guest satisfaction and online review scores.
- Supervise department heads and operational staff.
- Conduct daily briefings and operational meetings.
- Recruit, train, mentor, and evaluate employees.
- Promote teamwork, discipline, and professional conduct.
- Monitor departmental budgets and control operating costs.
- Maximize room occupancy and overall hotel revenue.
- Review daily revenue reports, occupancy reports, and operational expenses.
- Ensure proper billing procedures and revenue protection.
- Conduct daily inspections of guest rooms, public areas, restaurants, banquet facilities, and back-of-house areas.
- Ensure cleanliness, hygiene, and maintenance standards are consistently met.
- Monitor compliance with luxury hospitality standards.
- Implement continuous quality improvement initiatives.
- Ensure compliance with all fire, health, and safety regulations.
- Conduct regular safety inspections and emergency drills.
- Maintain guest and employee safety at all times.
- Coordinate with security and engineering teams to resolve operational issues.
- Work closely with the Sales and Revenue teams to maximize occupancy.
- Monitor room inventory and pricing strategies.
- Support corporate bookings, group reservations, and special events.
- Identify opportunities to increase hotel revenue.
- Ensure guest rooms and public areas are maintained to five-star standards.
- Monitor preventive maintenance schedules.
- Coordinate room readiness for arrivals and VIP guests.
- Ensure maintenance requests are resolved promptly.
- Ensure restaurants, bars, room service, and banquet operations deliver exceptional service.
- Monitor food quality, hygiene, and guest satisfaction.
- Coordinate with the Executive Chef and F&B Manager to maintain operational excellence.
- Prepare daily, weekly, and monthly operational reports.
- Monitor key performance indicators (KPIs).
- Conduct operational audits and compliance checks.
- Maintain accurate operational records and documentation.
- Lead by example with professionalism and integrity.
- Build a positive and guest-focused work culture.
- Encourage innovation and continuous improvement.
- Resolve conflicts effectively and maintain employee morale.
- Guest Satisfaction Score (GSS)
- Online Review Ratings
- Occupancy Percentage
- Average Daily Rate (ADR)
- Revenue per Available Room (RevPAR)
- Employee Productivity
- Housekeeping Quality Scores
- Complaint Resolution Time
- Budget Compliance
- Staff Training Completion
Pay: ₹35,000.00 - ₹50,000.00 per month
Education:
Experience:
- 20years: 5 years (Preferred)
Work Location: In person
