Telangana Author Jobs – 135 Open Jobs Today

Customer Support, Staff
Blackbaud —Hyderabad, Telangana
- Overnight shift
- Hybrid work
- Software troubleshooting
- Salesforce
- Finance
EDITORS/PROOFREADERS
BSP Books —Hyderabad, Telangana
- Microsoft Word
- English
- Microsoft Office
Assistant Managing Editor
Pulsus Group —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Executive - DQA
Piramal Pharma Limited —Digwal, Telangana
- Full-time
- Master's degree
- APIs
1d
Component Engineer
Optiva —Hyderabad, Telangana
- Full-time
- Electrical experience
- Bachelor's degree
- Electrical Engineering
Quality & Validation Lead
Opella Healthcare Group —Hyderabad, Telangana
- Full-time
- Computer Science
- Engineering
- Master's degree
9d
Epidemiology Analyst
Amgen —Hyderabad, Telangana
- Medicine
- Doctoral degree
- Research
Associate Director, Biostatistics
Bristol-Myers Squibb —Hyderabad, Telangana
- Email
- Hybrid work
- Doctoral degree
- Project management
- Travel
Sr Associate Product Quality - Analytical
Amgen —Hyderabad, Telangana
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
4d
Associate Specialist, Tester
MSD —Hyderabad, Telangana
- Full-time
- Azure
- Computer Science
- Java
2h
Staff engineer , ASIC AMS Verification
Micron —Hyderabad, Telangana
- B.Sc
- Master's degree
- Bachelor's degree
8d
Specialist, Asset Reliability Technical Analyst
MSD —Hyderabad, Telangana
- Full-time
- DevOps
- Windows
- SQL
Product Owner
Kensium —Hyderabad, Telangana
- Full-time
- Azure
- Salesforce
- DevOps
Senior Software Engineer(Java, Restapi)-FIP Data Layer
FactSet Research Systems —Hyderabad, Telangana
- Full-time
- Computer Science
- System design
- Java
- Paid time off
.NET Engineer with AI Assisted Development Tools
Rinf.tech —Hyderabad, Telangana
- Full-time
- AI
Senior Engineer, Digital Innovation, Data Engineer
Celanese International Corporation —Hyderabad, Telangana
- Full-time
- Azure
- Computer Science
- B.Sc
Senior Revenue Cycle Specialist - Work From Home
ClinicMind —Hyderabad, Telangana
- Remote
- Microsoft Excel
- English
- Finance
- Work from home
Quick apply
14d
Business Analyst
Cambridge Technology Enterprises (CTE) —Hyderabad, Telangana
- Full-time
- Microsoft Outlook
- Microsoft Office
- Databases
Editor/Writer, Tax Current Awareness
Thomson Reuters —Hyderabad, Telangana
- Full-time
- Hybrid work
- Microsoft Excel
- Writing skills
- Research
- Work from home
Biostatistics Sr Associate – Data Visualization
Amgen —Hyderabad, Telangana
- Doctoral degree
- English
- Master's degree

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Customer Support, Staff

Blackbaud -
Hyderabad, Telangana

Apply Now

Job details

Full-time

Qualifications

Authentication
SSO
Cloud infrastructure
Software troubleshooting
Salesforce
Technical support
Finance
12th Pass
Bachelor's degree
B2B
APIs
SaaS
Bookkeeping
Accounting
Communication skills
Help desk

Full job description

Job Posting Description

As a Customer Support at Blackbaud, you will serve as a trusted advisor to our B2B clients, helping them maximize the value of our software solutions. You will troubleshoot complex technical issues, provide expert guidance on product functionality, and collaborate with cross-functional teams to ensure seamless delivery and support. Your work will directly impact organizations in the social good sector, empowering them to achieve their missions more effectively.

You will support multiple enterprise-grade solutions, working closely with Engineering, Product Management, and Customer Success to resolve escalated issues, contribute to product readiness, and continuously improve the customer experience.

Key Responsibilities

Deliver high-quality technical support via chat, phone, and web channels, ensuring timely and effective resolution of customer issues.
Triage and troubleshoot software incidents, escalating complex or code-related issues to Sustained Engineering as needed.
Leverage diagnostic tools such as browser developer tools, API testing platforms (e.g., Postman), and log analysis tools to investigate and troubleshoot technical issues with moderate guidance
Author and maintain Knowledgebase articles using KCS (Knowledge-Centered Service) methodologies to promote self-service and reduce case volume.
Participate in after-hours support rotations based on product, region, or team requirements.
Maintain accurate and professional case documentation, ensuring all interactions are clear, concise, and actionable.
Analyze case trends and categorize incidents to identify root causes and inform product improvements.
Act as a liaison between customers and internal teams for service-related needs, ensuring a seamless support experience.
Stay current on product updates, new features, and industry best practices to provide informed support.
Communicate technical concepts clearly to both technical and non-technical audiences.
Embrace change and contribute to continuous improvement initiatives within the support organization.
Work select holidays based on business needs, helping us support customers when it matters most.
you thrive on an overnight schedule, keeping our global operation running smoothly during night hours when focus, ownership, and impact shine.

Qualifications

Hands-on experience in Technical support, IT helpdesk, or contact center role, preferably in a B2B SaaS environment.
Strong troubleshooting skills with the ability to diagnose and resolve technical issues independently.
Familiarity with CRM or case management systems (e.g., Salesforce, Zendesk).
Excellent written and verbal communication skills.
Demonstrated ability to learn new technologies quickly and adapt to evolving environments.
Customer-first mindset with a commitment to delivering exceptional service.
Ability to collaborate across teams and manage multiple priorities in a fast-paced setting.
High school diploma required; additional technical certifications or coursework are a plus.
Experience with one or more of the following:
- Educational or professional experience in troubleshooting web applications, cloud platforms, infrastructure, or single-page applications.
- General understanding of authentication processes, including Single Sign-On (SSO) and Multi-Factor Authentication (MFA).
- Prior experience in a technical support environment, especially supporting educational software, parents, or K–12 schools.
- Familiarity with the North American education system.
- College degree in Accounting or Finance, or hands-on experience in bookkeeping.
- Proven technical troubleshooting experience in a customer-facing role.
- Experience with merchant processing, payment facilitators, payment platforms, or credit card/payment services providers.
- Understanding of APIs (Application Programming Interfaces) and their role in system integrations.
- Experience in troubleshooting email deliverability, including knowledge of SPF, DKIM, and DMARC protocols.
- Familiarity with alternative payment methods such as PayPal, Venmo, and Apple Pay.

Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube

Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Apply Now

Refine Your Search

author jobs in telangana

Customer Support, Staff

EDITORS/PROOFREADERS

Assistant Managing Editor

Executive - DQA

Component Engineer

Quality & Validation Lead

Epidemiology Analyst

Associate Director, Biostatistics

Sr Associate Product Quality - Analytical

Associate Specialist, Tester

Staff engineer , ASIC AMS Verification

Specialist, Asset Reliability Technical Analyst

Product Owner

Senior Software Engineer(Java, Restapi)-FIP Data Layer

.NET Engineer with AI Assisted Development Tools

Senior Engineer, Digital Innovation, Data Engineer

Senior Revenue Cycle Specialist - Work From Home

Business Analyst

Editor/Writer, Tax Current Awareness

Biostatistics Sr Associate – Data Visualization

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