Tamil Nadu Senior customer support representative Jobs – 88 Open Jobs Today

Sr Administrator (Support & Operations)
HCLTech —Sholinganallur, Chennai, Tamil Nadu
- Microsoft Excel
- Microsoft Access
- Azure
R&A IGU - PAR & Controller
Shell —Chennai, Tamil Nadu
- Full-time
- Finance
- Master's degree
- Bachelor's degree
Associate Engineer - DataDoc Mgmt
Shell —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Microsoft Access
- Engineering
RA PAR and Controller Lead
Shell Energy —Chennai, Tamil Nadu
- Full-time
- Management
- Finance
- Master's degree
Business Level Application Support
Hewlett Packard Enterprise —Chennai, Tamil Nadu
- Full-time
- Data analysis skills
- Microsoft Office
- 12th Pass
Digitalization Specialist (Agentic AI)
Shell —Chennai, Tamil Nadu
- Full-time
- Azure
- Computer Science
- Engineering
Associate Engineer - DataDoc Mgmt
Shell Energy —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Microsoft Access
- Engineering
RA PAR and Controller Lead
Shell —Chennai, Tamil Nadu
- Full-time
- Management
- Finance
- Master's degree
Sr. Applications Developer (Salesforce - Chennai)
UPS —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
R&A IGU - PAR & Controller
Shell Energy —Chennai, Tamil Nadu
- Full-time
- Finance
- Master's degree
- Bachelor's degree
Senior Process Associate - Voice - LTC - Collections & Helpdesk
HCLTech —Chennai, Tamil Nadu
- CRM software
- Software troubleshooting
- Customer service
1d
Corporate Controller
Shell —Chennai, Tamil Nadu
- Full-time
- Project management
- Agile
- Accounting
Customer Service Representative
Concentrix —Chennai, Tamil Nadu
- Full-time
- Customer service
- Bachelor's degree
- Computer skills
Senior Principal Piping Engineer
McDermott —Chennai, Tamil Nadu
- Full-time
- Engineering
- English
- Master's degree
HR Business Partner - Based in Bengaluru
HARTING (India) Private Limited —Chennai, Tamil Nadu
- Sales
- English
- Analysis skills
Quick apply
Corporate Controller
Shell Energy —Chennai, Tamil Nadu
- Full-time
- Project management
- Agile
- Accounting
Subsidiary Governance Manager
Shell —Chennai, Tamil Nadu
- Microsoft Powerpoint
- Microsoft Word
- English
CMMS Engineer
Shell Energy —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Access
- ERP systems
Senior Oracle Fusion SCM
ASSA ABLOY —Chennai, Tamil Nadu
- Part-time
- Microsoft Powerpoint
- Oracle
- Microsoft Outlook
Credit Analyst - Risk Initiation
Standard Chartered —Chennai, Tamil Nadu
- Microsoft Office
- Master's degree
- Bachelor's degree
- Health insurance
- Paid sick time

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Sr Administrator (Support & Operations)

HCLTech -
Sholinganallur, Chennai, Tamil Nadu

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Job details

Qualifications

Microsoft Excel
Microsoft Access
Azure
SQL

Full job description

Sholinganallur, Tamil Nadu
Job Summary

Conducts quality (soft skill & Language) review of telephone representatives' performance within functionally specific units to ensure quality service goals and standards are met and/or identify areas where improvement can be achieved. Audits representatives' inbound and outbound phone calls and/or correspondence, observing tangibles and intangibles of customer experience. Testing tickets and process compliant to policies and procedures Participate in process reviews to inform the resolution of defects. Coordinates with department Team Leaders and Managers to ensure appropriate number of audits is performed for each phone representative and to ensure representatives' availability during audit periods. Take responsibility for providing and maintaining internal process metrics and tracking key deliverables Evaluates and records the quality and performance during each call. Summarizes findings and recommendations and forwards to supervisor to use in performance assessments and promotional decisions. Provides feedback on uniform application of guidelines and procedures. Provides critical data used to generate weekly or monthly reports on the performance of phone, chat or email representatives. Identifies adverse performance trends and patterns. Provides input and assists with the development of additional training or policy and procedure changes that may be required to enhance service productivity. Provides coaching, advice and guidance based on audit findings, and delivers performance feedback to associates as outlined in business unit's policies and procedures. Mentors newly hired representatives to ensure a smooth transition from learning environment to daily production environment and may participate in providing formal training. Participates in meetings and presentations or other designated special projects as assigned by department management. Maintains a comprehensive working knowledge of polices, procedure, and benefits across all product lines. Develops job aides and other tools to assist representatives in improving overall quality of interaction

Key Responsibilities
Should possess skills to turn data into information, information into insight and insight into business decisions.
Should have knowledge to identify business trends utilizing real data to optimize statistical efficiency and quality.
Should be able to conduct full lifecycle analysis to include requirements, activities, and design.
Should have knowledge to develop analysis and reporting capabilities.
Experience in creating database on MS Excel, MS Access, SQL

Skill Requirements
Should have knowledge on MS Azure Cloud Data factory, Blob, or any other tool for storing large quantities of data.
Should know how to administer containers in MS Azure.
Should be able to deploy and schedule pipeline.
Experience in storing data, creating reports, analyzing reports, creating custom reporting pivots, charts and sharing findings with various departments, project stakeholders and management.
Identify, Analyze and Interpret trends or patterns in complex data sets.
Work with management to prioritize business and information needs.
Design Executive Reports for CXOs, EVPs and/or any other Executives
Design, create, alter, validate, and maintain Data Solutions, to meet business needs.
Compile analysis reports that are delivered to client and then follow-up on all results.
Determine and document project requirements for business processes and abide by those requirements for future projects’ reporting.
Interpreting data, analyzing results using statistical techniques and providing ongoing reports
Acquiring data from primary or secondary data sources and maintaining databases. Database may be any tool like MS Excel, MS Access, or Business Objects, etc.
Knowledge on MS Power Automate
Should be able to create automated workflows between apps and services to synchronize files, get notifications, collect data and more.
Should possess knowledge on building apps using MS Power Apps

Good to know how to write code to extend business app creation and customization using MS Power Apps

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Refine Your Search

senior customer support representative jobs in tamil nadu

Sr Administrator (Support & Operations)

R&A IGU - PAR & Controller

Associate Engineer - DataDoc Mgmt

RA PAR and Controller Lead

Business Level Application Support

Digitalization Specialist (Agentic AI)

Associate Engineer - DataDoc Mgmt

RA PAR and Controller Lead

Sr. Applications Developer (Salesforce - Chennai)

R&A IGU - PAR & Controller

Senior Process Associate - Voice - LTC - Collections & Helpdesk

Corporate Controller

Customer Service Representative

Senior Principal Piping Engineer

HR Business Partner - Based in Bengaluru

Corporate Controller

Subsidiary Governance Manager

CMMS Engineer

Senior Oracle Fusion SCM

Credit Analyst - Risk Initiation

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