Hyderabad, Telangana Cognizant Jobs – 69 Open Jobs Today

PE-CX-Multi Channel Helpdesk
Cognizant —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Software troubleshooting
- Microsoft Office
2d
SPE-Medical Coding HC
Cognizant —Hyderabad, Telangana
- Full-time
- Hybrid work
- Analytics
6d
SPE-Digital Marketing
Cognizant —Hyderabad, Telangana
- Full-time
- Hybrid work
- English
- Communication skills
7d
SPE-Medical Coding HC
Cognizant —Hyderabad, Telangana
- Full-time
6d
Senior Associate Consultant
Cognizant —Hyderabad, Telangana
- Full-time
- Hybrid work
- Communication skills
2h
IICS Developer
Cognizant —Hyderabad, Telangana
- Full-time
- Hybrid work
- Leadership
- Python
FIS Quantum Treasury
Cognizant —Hyderabad, Telangana
- Full-time
- Hybrid work
- Finance
- Product management
- Manufacturing
Project Manager
Cognizant —Hyderabad, Telangana
- Full-time
- Hybrid work
- APIs
AEP AJO Senior Developer
Cognizant —Hyderabad, Telangana
- Full-time
- Hybrid work
- APIs
Manager-Transitions
Cognizant —Hyderabad, Telangana
- Full-time
- Hybrid work
- PMP
- Accounting
2d
LoanIQ Technofunctional Consultant
Cognizant —Hyderabad, Telangana
- Full-time
- Hybrid work
- Computer Science
- Project management
- Bachelor's degree
Manager-Data & ML Engg
Cognizant —Hyderabad, Telangana
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Machine learning
Senior UX Designer – Native Mobile Application
Cognizant —Hyderabad, Telangana
- Full-time
- Bachelor's degree
- Mentoring
- Communication skills
Manager-Data Science
Cognizant —Hyderabad, Telangana
- Full-time
- Hybrid work
- Azure
- Databases
- SQL
1d
Network WAN & LAN Specialist
Cognizant —Hyderabad, Telangana
- Weekend availability
- Hybrid work
- Azure
- Research
- Presentation skills
SDM-IOA Delivery
Cognizant —Hyderabad, Telangana
- Full-time
- PMP
- Master's degree
- Project management
Murex Risk Management
Cognizant —Hyderabad, Telangana
- Full-time
- Hybrid work
- SQL
- Scripting
- Agile
2d
Senior Solution Architect
Cognizant —Hyderabad, Telangana
- Full-time
- Hybrid work
- Salesforce
- Communication skills
9d
Infra. Architect
Cognizant —Hyderabad, Telangana
- Full-time
- Hybrid work
- Azure
- Computer Science
- Windows
Sr. Developer
Cognizant —Hyderabad, Telangana
- Full-time
- Hybrid work
- Java
- Analysis skills
- Software development

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PE-CX-Multi Channel Helpdesk

Cognizant -
Hyderabad, Telangana

Apply Now

Job details

Full-time
2 days ago

Qualifications

Live chat
Microsoft Excel
Software troubleshooting
Microsoft Office
Data entry
Communication skills
Help desk

Full job description

Job Summary
This entry level multi channel helpdesk role supports customer experience operations by handling queries through phone email chat and internal ticketing tools in an office based rotational shift model. The specialist will use MS Excel to track cases prepare basic reports and maintain data accuracy while ensuring timely resolution and a consistent high quality service experience for all users.

Responsibilities
Handle daily customer and internal user queries through phone email and chat channels to provide accurate and timely resolutions while maintaining a professional and empathetic tone towards every interaction.
Manage helpdesk tickets from creation to closure by updating status documenting actions and escalating complex issues to appropriate teams to ensure consistent and traceable service delivery.
Use MS Excel to record case details maintain issue logs and prepare simple status reports that help stakeholders understand trends in volumes response times and common problem categories.
Analyze recurring issues using basic Excel functions such as sorting filtering and simple formulas to highlight patterns that can guide improvements in processes and customer experience.
Coordinate with cross functional teams through the helpdesk workflow to obtain clarifications and solutions ensuring that responses shared with end users are accurate complete and easy to understand.
Follow defined standard operating procedures and knowledge base articles while handling each request so that service quality remains consistent across all rotational shifts and channels.
Monitor service level targets for response and resolution times and take proactive steps such as timely follow ups and clear communication to reduce backlogs and overdue tickets.
Document clear and concise case notes for every interaction including problem description troubleshooting steps and final outcome so that any colleague can easily understand the history of the request.
Communicate clearly with users about expected timelines next steps and any temporary workarounds to reduce frustration and enhance overall trust in the helpdesk service.
Adhere to the rotational shift schedule and work from office requirements while maintaining punctuality productivity and responsiveness throughout each shift window.
Participate in regular feedback and training sessions to refine communication skills deepen understanding of business processes and improve usage of MS Excel and other helpdesk tools.
Support initiatives to improve customer experience by sharing insights from frontline interactions and by helping to test new processes or knowledge articles before they are rolled out.
Contribute to a culture of continuous improvement by suggesting simple data backed enhancements to the helpdesk workflow that can improve efficiency and reduce repeat contacts.

Qualifications
Possess foundational experience with MS Excel including data entry sorting filtering and basic formulas that support accurate tracking and reporting of helpdesk activities.
Demonstrate strong verbal and written communication skills that enable clear explanations of technical or process related information to users with varying levels of expertise.
Show an ability to work effectively in a rotational shift environment in an office setting while maintaining consistent service quality and personal resilience.
Exhibit strong attention to detail and accuracy in recording information updating tickets and validating data to reduce errors and rework across the helpdesk operation.
Display a customer focused mindset with a calm solution oriented approach that helps de escalate concerns and build confidence in the company support services.
Adapt quickly to new tools processes and knowledge base updates so that responses to users remain current relevant and aligned with evolving business needs.
Collaborate comfortably with team members and cross functional contacts to resolve issues efficiently and share knowledge that benefits the wider customer experience function.

Certifications Required
Preferred certification in MS Office or MS Excel from a recognized training provider.

Apply Now

Refine Your Search

cognizant jobs in hyderabad, telangana

PE-CX-Multi Channel Helpdesk

SPE-Medical Coding HC

SPE-Digital Marketing

SPE-Medical Coding HC

Senior Associate Consultant

IICS Developer

FIS Quantum Treasury

Project Manager

AEP AJO Senior Developer

Manager-Transitions

LoanIQ Technofunctional Consultant

Manager-Data & ML Engg

Senior UX Designer – Native Mobile Application

Manager-Data Science

Network WAN & LAN Specialist

SDM-IOA Delivery

Murex Risk Management

Senior Solution Architect

Infra. Architect

Sr. Developer

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