Telangana Incident & itil(sr analyst ) Jobs – 30 Open Jobs Today

Senior ServiceDesk Analyst
Coretek Services —Kondapur, Hyderabad, Telangana
- Weekend availability
- Hybrid work
- Azure
- Windows
- Bachelor's degree
Quick apply
Senior Microsoft Cloud Services Engineer
AHEAD —Hyderabad, Telangana
- Full-time
- Hybrid work
- Microsoft Access
- Azure
- DevOps
- Health insurance
- Paid time off
Sr Software Engineer
Mattel —Hyderabad, Telangana
- Full-time
- Azure
- Computer Science
- Customer service
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7d
Technical Service Analyst I
Syneos - Clinical and Corporate - Prod —Hyderabad, Telangana
- Full-time
- Azure
- Microsoft Outlook
- Computer Science
1d
Senior Platform Configuration Lead
Aveva —Hyderabad, Telangana
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- Bachelor's degree
- Health insurance
Agentic AI Engineer
Experian —Hyderabad, Telangana
- Full-time
- Hybrid work
- APIs
- Agile
- AI
- Health insurance
- Paid time off
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Senior ServiceDesk Analyst

Coretek Services -
Kondapur, Hyderabad, Telangana

Quick apply

Job details

Full-time

Qualifications

Authentication
ITIL Certification
Azure
Operating systems
Windows
Bachelor's degree
Computer networking
ServiceNow
Communication skills
Active Directory
Time management
VPN

Full job description

oretek is searching for a highly motivated Senior Service Desk Analyst to join a key member of our Service Desk Team. The Senior Service Desk Analyst is responsible for providing advanced technical support, troubleshooting complex IT issues and mentoring junior analysts. This role involves ensuring the efficient operation of IT services, resolving escalated incidents, and improving Service Desk processes. The candidate will be responsible for providing exceptional customer service to internal Coretek employees and external clients.

Responsibilities

Provide 2nd line Service Desk support for client IT incidents and requests, to include but not limited to:
- M365 and O365 Administration
- Resolve basic virtual client issues including virtual and physical endpoints – ie. Citrix
- PC hardware and software errors and issues
- Desktop or related client hardware peripherals
- Microsoft Azure related incidents and requests

Research, resolve, and respond to complicated technical Incidents received via phone calls, emails, and submitted requests in a timely manner following Standard Operating Procedures
Act as an escalation point for technical problems from junior analysts
Accept and log external and internal client calls
First Call Resolution - Execute first attempt to resolve the client call on first call
Perform administration and support of virtual and physical endpoints and systems using available system tools
Escalate incidents and requests to the appropriate technical team for additional troubleshooting and resolution

Track the progress of client incidents and requests during the entire lifecycle to ensure the issues are closed within the agreed Operation Level Agreement
Communicate, internally and externally, the status of the call directly with the client

Contribute to the Knowledge Base with updates to existing articles and generation of new articles
Assist with cross training of Service Desk team members as need.

Requirements

3-4 years working at a Service Desk in a medium-to-large operational environment supporting multiple clients and systems
Advanced understanding of the following operating systems:
- Windows
- MAC

Proficient knowledge of Active Directory tools and processes
Basic knowledge of networking frameworks
Network+, A+, or Security+, required
MS900 or AZ900 certifications are preferred
ITIL v4 Foundations certification required
Knowledge of Multi-Factor Authentication tools
Knowledge of VPN and remote connection technologies
Knowledge and support experience with user endpoints such as laptops, desktops, printers, scanners, and other peripherals
ServiceNow experience preferred
Ability to troubleshoot, analyze and resolve customer concerns
Strong listening, verbal, written, and interpersonal communication skills

A strong sense of urgency and the ability to multi-task effectively with attention to details
Demonstrated organizational, communication and time management skills with the ability to work independently
May require shift work, including nights, weekends and holidays

Quick apply

Refine Your Search

incident & itil(sr analyst ) jobs in telangana

Senior ServiceDesk Analyst

Senior Microsoft Cloud Services Engineer

Sr Software Engineer

Technical Service Analyst I

Senior Platform Configuration Lead

Agentic AI Engineer

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