Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zählt.
Die Position
About Roche Digital Technology (RDT)
Roche Digital Technology (RDT) is where innovation meets purpose. As a global team at the heart of Roche, we are a community of business-minded technologists committed to help shape tomorrow’s digital future of healthcare. Our mission is to power Roche through cutting-edge digital technologies, harnessing the potential of artificial intelligence, data, and scalable tech innovations. Driven by purpose and passion, we’re building a future where digital is a core strength across all of Roche, enabling smarter ways of working, unlocking human potential, and driving breakthroughs that truly matter for millions of patients around the world.
Role Summary
TheHead of Digital Operations& Reliability is a critical, senior leadership role responsible for theresilience, performance, and stability of our global digital ecosystem. Reporting to the Global Head of Enterprise Platforms, Infrastructure& Engineering, this leader is mandated todrive a fundamental cultural and technical shift from reactive support to proactive, engineering-driven operations. This position ensures our foundational technology platforms provide the confidence and agility necessary for all product teams to deliver transformative solutions.
The Opportunity:
Ensure Consistent Global Service Availability: Directs the global 24/7 operations function, guaranteeingcontinuous service delivery through expert incident management, rapid problem resolution, and maintaining the health of all mission-critical production systems.
Define Site Reliability Engineering (SRE) Strategy: Champions and embeds SRE principles globally,partnering with engineering teams to establish meaningful Service Level Objectives (SLOs), manage error budgets, and foster a culture ofshared reliability ownership.
Future-Proof Observability Platforms: Owns the strategic vision, investment, and execution roadmap for the enterprise observability stack (monitoring, logging, tracing, alerting), ensuring teams utilizebest-in-class tools for real-time operational insights.
Drive Predictive Operational Intelligence: Develops and executes a strategy to harness Artificial Intelligence (AI) and Machine Learning (ML) forpredictive operations, actively preventing incidents and optimizing performance before they impact the business.
Ensure GxP-Compliant Change Governance: Oversees all operational change management processes, ensuring that changes to regulatedGxP systems are executed in a controlled, safe, and fully compliant manner.
Cultivate a Reliability-First Culture: Acts as the primary agent for cultural change, driving the shift from reactive 'firefighting' to proactive, engineering-driven operational excellence across the entire technology organization.
Influence Strategic Stakeholders: Negotiates and influences senior technology and business leaders across the organization to align reliability strategy with enterprise priorities and effectively communicate operational performance status.
Who you are:
Leadership and Strategic Capabilities
- Calm Leadership Under Pressure: Exceptional ability tolead and make critical decisions during major incidents, maintaining composure and providing clear direction to global teams.
- Powerful Agent for Change: A proven capability toinfluence, mentor, and inspire senior leaders and engineering teams, driving sustained cultural adoption of new, reliable ways of working.
- Strategic Direction: Contributes to the development of departmental and functional strategy by reflecting internal and external standards, and aligning operational execution with long-term business goals.
Technical and Domain Expertise
- SRE and Cloud Mastery: Deep, pragmatic expertise inSRE principles and practices, coupled with hands-on experience managing and scaling large-scale applications and infrastructure withinpublic cloud environments (e.g., AWS, Azure).
- Regulated Environment Experience (Mandatory): Proven background in leading global technology operations within aGxP-regulated environment, with meticulous attention to compliance, control, and audit readiness.
- Modern Observability: Practical experience owning and leveraging modern observability platforms to drive actionable insights and systemic reliability improvements.
Education& Experience
- Minimum of10+ years of progressive leadership experience in technology operations, ideally leading a global Site Reliability Engineering organization.
- A Bachelor’s degree in Computer Science, Engineering, or a related technical field is required.
#Hyderabad26
Wer wir sind
Eine gesündere Zukunft treibt uns zur Innovation an. Mehr als 100.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und für zukünftige Generationen. Durch unser Engagement werden über 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgeführt. Wir ermutigen uns gegenseitig, neue Möglichkeiten zu erkunden, Kreativität zu fördern und hohe Ziele zu setzen, um lebensverändernde Gesundheitslösungen zu liefern.
Gemeinsam können wir eine gesündere Zukunft gestalten.
Roche ist ein Arbeitgeber, der die Chancengleichheit fördert.
