Maneja Vadodara Gujarat It support Jobs – 25 Open Jobs Today

Sr. Service Desk Analyst
Paul Mason Consulting —Vadodara, Gujarat
- Full-time
- Software troubleshooting
- Customer service
- English
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Desktop Support Engineer
Sysnet Global Technologies Pvt.Ltd —Vadodara, Gujarat
- Microsoft Outlook
- Software troubleshooting
- Computer networking
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Technical Support Engineer
Unitech Technocrats —Vadodara, Gujarat
- Electrical experience
- Bachelor's degree
- Computer networking
Senior Service Desk Manager/Service Desk Manager
Paul Mason Consulting —Vadodara, Gujarat
- Full-time
- Management
- Organisational skills
- Communication skills
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Desktop Support Engineer
Sysnet Global Technologies Pvt.Ltd —Vadodara, Gujarat
Good experience for managing desktops / Laptops / Network Printers etc. 1-2 years of Industry Experience in handling end user support List them in order of…
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Sr. Service Desk Analyst

Paul Mason Consulting -
Vadodara, Gujarat

Quick apply

Job details

Full-time

Qualifications

Software troubleshooting
Customer service
Inbound voice
English
Communication skills
Hotel experience

Full job description

Summary of the position

Support services provide high quality operational and technical application and systems support to PMC’s customers and internal business functions. This role is crucial to ensure great customer satisfaction for our customers and resolving the customers issues at first point of call.

As our support team is co-located in the UK and India, cross cultural awareness and the ability to communicate is essential. This is a customer service role but an interest in technology and providing impeccable service to our customers is key.

Key accountabilities

Serve as the first point of contact for IT support via phone, email, or ticketing system.
Log, categorize, and prioritize incidents or requests, ensuring accurate documentation.
Troubleshoot hardware, software, and network issues, resolving them within defined SLAs.
Escalate unresolved issues to L2/L3 teams with clear diagnostic notes and follow up to ensure closure.
Mentor and support junior service desk analysts in handling technical and procedural queries.
Maintain and update knowledge base articles and standard operating procedures.
Monitor recurring incidents and contribute to root cause analysis and resolution efforts.
Ensure compliance with IT security policies and service management protocols.
Perform Daily BAU tasks and help the DTL with any ad hoc tasks.
Continually protect the PMC brand by ensuring an awareness of the impact of non-delivery on PMC’s reputation with the client

Please note, part of this role, you will be required to work in various US shifts on a rotational basis spanning across 24*7. The US shift pattern – day & night would be as per the monthly Shift Rota of the department.

Skills & Experience (Essential)

Fully fluent in English
Experience in either a technical or customer service support environment, preferably high-volume inbound calls
Excellent interpersonal and communication skills
Extensive problem-solving skills

Skills & Experience (Desirable)

Experience within the retail, hotel or leisure environment, with an insight of systems such as tills / EPOS, PMS / reservation systems etc.
Experience in providing services to agreed SLAs

Personal attributes

Strong customer service and support focus with a desire to deliver a high-quality service
A continual desire to go above and beyond to resolve customer issues within SLAs and suggest more efficient and effective ways of working
Self-motivated and highly professional with ability to follow through on tasks
Empathy and the ability to communicate both internally and externally
Ability to multi-task, work under pressure and to tight deadlines
A desire to learn and improve skills and knowledge
Adaptable and flexible to business demands
Strong organizational and planning skills
Positive ‘can-do’ attitude, team player

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it support jobs in maneja vadodara gujarat

Sr. Service Desk Analyst

Desktop Support Engineer

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