Mp It support Jobs – 41 Open Jobs Today

Technical Support Engineer
Scientech —Indore, Madhya Pradesh
- Research
- Bachelor's degree
- Travel
Desktop Support Engineer - L2
Sysnet Global Technologies Pvt.Ltd —Indore, Madhya Pradesh
- Windows
Quick apply
Senior System Support Specialist
DHL —Indore, Madhya Pradesh
- Hybrid work
- Azure
- Software troubleshooting
- English
- Health insurance
Desktop Support Engineer
XtraNet technologies Pvt. Ltd. —Bhopal, Madhya Pradesh
- ₹18,000 - ₹22,000 a month
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
Quick apply
17h
Technical Support Executive
Rashail Agro —Indore, Madhya Pradesh
- ₹14,000 - ₹18,000 a month
- Full-time
- Microsoft Office
- Electrical experience
- In-person
Quick apply
Desktop, Printer, UPS, Photocopier Machine Support Engineer
ACS SYSTEM SOLUTIONS —Jabalpur, Madhya Pradesh
- ₹1,000 - ₹1,500 a day
- Full-time
- Software troubleshooting
- Microsoft Office
- 12th Pass
Quick apply
1d
Technical Support
PixelNX —Dewas District, Madhya Pradesh
- English
- Microsoft Office
Principle System Support Specialist
DHL —Indore, Madhya Pradesh
- Rotational shift
- Hybrid work
- Azure
- Computer Science
- AWS
- Health insurance
Associate - System Admin
Ideavate Solutions —Indore, Madhya Pradesh
- Microsoft Outlook
- Bachelor's degree
- Computer networking
System Administrator
Great Techno Tycoon —Indore, Madhya Pradesh
- Email
- Bachelor's degree
- Communication skills
Systems Administrator
Vena Solutions —Indore, Madhya Pradesh
- ₹14,62,371 - ₹19,78,502 a year
- Full-time
- Azure
- Software troubleshooting
- Microsoft Office
Quick apply

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Desktop Support Engineer - L2
Sysnet Global Technologies Pvt.Ltd —Indore, Madhya Pradesh
Installation: Installation of Windows XP, Windows7, Windows10 Windows 11. O Hardware (A+): Computer Architecture, Types of Memory, Assembling, De-assembling,…
Quick apply

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Technical Support Engineer

Scientech -
Indore, Madhya Pradesh

Apply Now

Job details

Qualifications

Research
Technical support
Bachelor's degree
Customer support

Full job description

Why Scientech

At Scientech we have a vision of where we want to go, and it’s really exciting. Your dream job is close at hand, one with tangible rewards, exciting possibilities and the chance for a life outside work.

Join Scientech and carve a career path to match your skills and aspirations. If you have the drive, we can help you stay in demand in today’s dynamic business world. To achieve our vision, we are always looking out for talented, learnable individuals who are ambitious, who love challenges and who have a passion to excel!.

Scientech is an Equal Opportunity Employer.

Technical Support Engineer

2 Post | Job ID : AE01 | Primary Location: Indore, Madhya Pradesh |

Skills

Should have hands on working experience in Electronics Company.
Qualification: B.Tech. in Electronics and Communication
Experience: 1-2 years

Job Description

Customer Support Engineer

Job Description

Investigate and resolve problems through different mediums/channels (Phone calls, Email or chats).
You will successfully resolve Issues/Query from incoming customer contacts and proactive notification systems.
You will proactively assist customers to avoid or reduce problem occurrence.
You will engage with team members for support as required to ensure customer Service Level Agreement (SLA) demands are met.
Manage customer pipelines efficiently and build excellent relationships with the customers.
Escalate the issue to managers whenever required.
Adhere to the data management processes & ensure that there is 100% data accuracy always.
Participate in daily & weekly meetings to update the progress & discuss issues, if any.
Learn and scale up on the latest technology skills sets required for the industry.
To resolve complex technical queries and issues of product functionality and defect correction as well as coordinating with the relevant stake holders for product support.
Resolve the customer issues within defined TAT/SLA.
Must be able to demonstrate excellent troubleshooting and problem-solving skills.
Ensure complete documentation of all activities are undertaken with respect to the ticket in the case log or trackers.
Adhere to the Process defined on both Operations and Quality legend.

Customer Engagement:

Understanding customer behavior, expectations from the product analyzing Usage trends and product adaptability to increase usage and make the product sticky.

Customer Retention:¨

Maintain overall customer satisfaction levels.

Field Support

To ensure the field activity such as new Installations or troubleshooting is co-ordinate with the respective stake holders for continuous planned activity.
Should contact the customers directly and ensure that the vehicles are available for installations or troubleshooting.
Track and monitor the field activity and report the same to the Managers on regular basis.
Co-ordinate with the Procurement team for the seamless flow of required materials for Installations and Troubleshooting.

Reports

Ensure to log all the interactions with the customers in the available systems.
Prepare Daily, Weekly and Monthly reports and share the same with the management as guided.

Key Responsibilities Engineer Sales: –

Sales Target Achievement, Revenue & Collection,
Product Market Share Increase
Customer Satisfaction
Coverage Expansion

Apply Now

Refine Your Search

it support jobs in mp

Technical Support Engineer

Desktop Support Engineer - L2

Senior System Support Specialist

Desktop Support Engineer

Technical Support Executive

Desktop, Printer, UPS, Photocopier Machine Support Engineer

Technical Support

Principle System Support Specialist

Associate - System Admin

System Administrator

Systems Administrator

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Why Scientech

Technical Support Engineer

2 Post | Job ID : AE01 | Primary Location: Indore, Madhya Pradesh |

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