Lucknow Uttar Pradesh Sme servicenow,javascript Jobs – 69 Open Jobs Today

SME - Problem Management, ServiceNow
HCLTech —Lucknow, Uttar Pradesh
- Analysis skills
- AI
- Communication skills
6h
Software Developer
Challangeway Digital Marketing Pvt. Ltd. —Lucknow, Uttar Pradesh
- ₹30,000 - ₹50,000 a month
- Full-time
- JavaScript
- In-person
- Communication skills
- Flexible schedule
Quick apply
8d
Consultant Software Engineer
CMP Techsseract LLP —Lucknow, Uttar Pradesh
- Up to ₹47,000 a month
- Full-time
- Master's degree
- SQL
- Bachelor's degree
- Flexible schedule
Quick apply
1d
Blockchain Developer
Websultanate Software Technologies Pvt Ltd —Lucknow, Uttar Pradesh
- Up to ₹45,000 a month
- Full-time
- APIs
- In-person
Quick apply
9d
Web Developer
SoftMaji InfoTech —Lucknow, Uttar Pradesh
- Full-time
- Computer Science
- Databases
- Bachelor's degree
Web Developer
Pauline BPO Solutions Pvt Ltd —Lucknow, Uttar Pradesh
- ₹14,000 - ₹15,000 a month
- Full-time
- Databases
- JavaScript
- In-person
Quick apply
Web Designers
Infoseek Software Systems —Lucknow, Uttar Pradesh
- Email
- Java
- JavaScript
QA Tester
Softflew Software Services —Vikas Nagar, Lucknow, Uttar Pradesh
- ₹10,000 - ₹25,000 a month
- Full-time
- Computer Science
- DevOps
- Java
Quick apply
Developer Trainee
Cedcoss —Lucknow, Uttar Pradesh
- ₹5,000 - ₹8,000 a month
- Bachelor's degree
- JavaScript
- Internship
- Health insurance
Quick apply
Web Designer
Sony Infocom —Lucknow, Uttar Pradesh
- Master's degree
- Bachelor's degree
- JavaScript
Front-End Developer
Websultanate Software Technologies —Lucknow, Uttar Pradesh
- Full-time
- JavaScript
- APIs
- Communication skills
Node JS Developer
Trivial works Solutions Pvt Ltd —Lucknow, Uttar Pradesh
- Computer Science
- AWS
- Bachelor's degree
Senior Full Stack Developer
FarziEngineer —Alambagh, Lucknow, Uttar Pradesh
- ₹6,00,000 - ₹12,00,000 a year
- Full-time
- Azure
- Computer Science
- Software troubleshooting
- Health insurance
Quick apply
MERN Stack Developer
Websultanate Software Technologies —Lucknow, Uttar Pradesh
- Full-time
- Databases
- AWS
- JavaScript
Full Stack Developer (3–5 Years Experience)
Digital Prospects Consulting —Lucknow, Uttar Pradesh
- ₹50,000 - ₹60,000 a month
- Full-time
- DevOps
- Databases
- SQL
Quick apply
13d
React Native Developer
HashTag Labs —Lucknow, Uttar Pradesh
- Full-time
- JavaScript
- APIs
- Communication skills
Full Stack Developer (MERN)
Softflew Software Services —Vikas Nagar, Lucknow, Uttar Pradesh
- ₹15,000 - ₹60,000 a month
- Full-time
- Computer Science
- English
- AWS
Quick apply
Front End Developer
Levana Digital —Lucknow, Uttar Pradesh
- ₹20,000 - ₹30,000 a month
- Email
- Computer Science
- Software troubleshooting
- Databases
- Paid sick time
Quick apply
Website UX/UI Designer
Stucare —Lucknow, Uttar Pradesh
- JavaScript
- HTML
Backend Developer 5+ Years Experience
Digital Prospects Consulting —Lucknow, Uttar Pradesh
- ₹60,000 - ₹70,000 a month
- Full-time
- Azure
- Java
- Databases
Quick apply

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SME - Problem Management, ServiceNow

HCLTech -
Lucknow, Uttar Pradesh

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Job details

6 hours ago

Qualifications

ITIL Certification
Incident management
BMC Remedy
IT service management
Change management
Analysis skills
ServiceNow
Problem management
AI
Communication skills

Full job description

Lucknow, Uttar Pradesh
Job Summary
The Problem Manager is responsible for leading enterprise-wide Problem Management processes aligned with ITIL best practices. This role focuses on minimizing business impact by identifying root causes of incidents, preventing recurrence, and driving continuous service improvement across IT operations.
Key Responsibilities
Problem Management Leadership Own and govern the end-to-end Problem Management lifecycle (Reactive & Proactive) [Problem Ma...agement JD | Word] Lead identification, analysis, and resolution of complex and recurring incidents Ensure adherence to ITIL processes and organizational standards Act as the escalation point for high-priority and critical problems Root Cause Analysis (RCA) & Prevention Conduct detailed Root Cause Analysis (RCA) for major incidents and chronic issues [Problem Ma...agement JD | Word] Drive corrective and preventive actions to eliminate recurring incidents Maintain and govern the Known Error Database (KEDB) with documented workarounds [Problem Ma...agement JD | Word] Process Governance & Optimization Ensure quality, integrity, and compliance of the Problem Management process [Problem Ma...agement JD | Word] Define and monitor KPIs, SLAs, and process metrics Identify gaps and implement service improvement initiatives Drive automation and standardization of problem management activities Stakeholder & Cross-Functional Collaboration Collaborate with Incident, Change, and Service Delivery teams to ensure end-to-end resolution Chair Problem Review Boards and governance forums [Problem Ma...agement JD | Word] Engage with senior stakeholders and provide executive-level reporting Trend Analysis & Continuous Improvement Perform trend analysis on incidents to identify chronic issues and systemic risks [Problem Ma...agement JD | Word] Develop proactive strategies to prevent future incidents Foster a culture of continuous improvement and operational excellence Operational Execution Ensure timely progression and closure of problem records Track and manage problem backlog and prioritization Maintain complete documentation including SOPs, reports, and audit artifacts
Skill Requirements
Experience 8–12+ years in IT Service Management with strong exposure to Problem Management Proven experience managing enterprise-scale IT environments
Other Requirements
Certifications ITIL v3/v4 Foundation (mandatory) Advanced ITIL certifications preferred Technical & Functional Skills Strong expertise in Problem Management, Incident Management, and Change Management Experience with ITSM tools (ServiceNow, Remedy, etc.) Strong analytical and problem-solving abilities Knowledge of infrastructure, cloud, and application landscapes

Certifications\\\\r\\\\n\\\\r\\\\nITIL v3/v4 Foundation (mandatory)\\\\r\\\\nAdvanced ITIL certifications preferred\\\\r\\\\n\\\\r\\\\nTechnical & Functional Skills\\\\r\\\\n\\\\r\\\\nStrong expertise in Problem Management, Incident Management, and Change Management\\\\r\\\\nExperience with ITSM tools (ServiceNow, Remedy, etc.)\\\\r\\\\nStrong analytical and problem-solving abilities\\\\r\\\\nKnowledge of infrastructure, cloud, and application landscapes\\\\r\\\\n\\\\r\\\\nLeadership & Behavioral Skills\\\\r\\\\n\\\\r\\\\nStrong stakeholder management and executive communication skills\\\\r\\\\nAbility to lead cross-functional teams and drive accountability\\\\r\\\\nData-driven decision-making mindset\\\\r\\\\nHigh ownership and result-oriented approach\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nKey Performance Indicators (KPIs)\\\\r\\\\n\\\\r\\\\nReduction in repeat incidents\\\\r\\\\nSLA compliance for problem resolution\\\\r\\\\nRCA effectiveness and closure timelines\\\\r\\\\nProblem backlog reduction\\\\r\\\\nService stability and availability improvements\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nPreferred Attributes\\\\r\\\\n\\\\r\\\\nExperience in global delivery model / large enterprise programs\\\\r\\\\nExposure to automation, AI/ML-based analytics, or predictive problem management\\\\r\\\\nProven track record of driving transformation initiatives
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