Company Description
Who We Are:
MSX International (MSX) is a leading provider of technology-enabled business process outsourcing (BPO) services to OEMs in more than 80 countries. MSXs deep automotive industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. The company’s broad BPO services suite supports OEMs across Warranty and Technical, Parts and Service, Channel Management, Customer Engagement, and Fleet and Mobility. MSX employs more than 5,000 team members worldwide.
Job Description
Role Overview
We are seeking a customer-focused and proactive Frontline Sales Consultant to support dealership operations in delivering an exceptional customer experience. The role involves engaging with customers throughout their vehicle purchase journey, conducting Vehicle Demonstrations, Objection Handling, Briefing Customer on Pricing, test rides & Follow up, and ensuring smooth coordination between customers and the Dealership team.
Key Responsibilities
- Handle the end-to-end customer sales journey, from initial inquiry generation to successful vehicle delivery.
- Managing day to day dealership operations and customer engagement activities.
- Conduct vehicle product demonstrations and assist customers during test rides to enhance their buying experience.
- Identify customer requirements, address queries and objections, and contribute to successful sales conversions.
- Maintain strong customer relationships through timely follow-ups and query handling.
- Ensure a seamless and positive customer experience throughout the dealership visit.
Ensure to collect necessary feedback from the customer after major touchpoints.
- Coordinate with internal teams to support sales activities and operational requirements.
- Assist in achieving dealership sales and customer satisfaction goals.
Qualifications
Candidate Requirements
- Valid Driving License (Mandatory).
- Hands-on bike riding experience (Mandatory).
- Strong customer service and interpersonal skills.
- Customer-friendly attitude with a willingness to support dealership operations.
- Ability to coordinate effectively with the dealership staff.
- Good communication and relationship-building skills.
Additional Information
MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.
