Gurgaon District Haryana Practice associate manager Jobs – 272 Open Jobs Today

Associate Technical Support Manager - Service Desk, ITSM
Optum —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
RRN00015395 - Service Desk Associate Manager
Accenture —Gurugram, Haryana
- Full-time
- Bachelor's degree
- Conflict management
- Communication skills
Associate
Oxane Partners —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Finance
- Master's degree
3d
Manager - Internal Audit and SOX
Genpact Enterprise Risk Consulting LLP —Gurugram, Haryana
- Full-time
- Azure
- English
- Finance
Quick apply
Delivery Lead Associate Manager
Accenture —Gurugram, Haryana
- Full-time
- Customer service
- English
- Finance
Associate Director, Safety & PV
サイネオス・ヘルス —Gurugram, Haryana
- Microsoft Powerpoint
- Microsoft Word
- Nursing
Procurement Operations Associate Manager
Accenture —Gurugram, Haryana
- Full-time
- English
- Analysis skills
- Bachelor's degree
Lead Assistant Manager
EXL Service —Gurugram, Haryana
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
Senior Associate 1 - Risk Consulting (Financial Services)
RSM —Gurugram, Haryana
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
2d
Service Delivery Manager - F&A - I2C 4D
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Microsoft Excel
- English
- Finance
Quick apply
Analyst, Associate- Financial Due Diligence, Transaction Advisory Services
Houlihan Lokey —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Finance
Senior Analyst, Associate Relations & Compliance, APEC
Marriott International, Inc —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
11d
R&D Officer
Reckitt —Gurugram, Haryana
- Engineering
- Microsoft Office
- Master's degree
- Health insurance
5d
Operations Manager , Team lead
ASSPL - Delhi —Gurugram, Haryana
- Weekend availability
- Management
- Bachelor's degree
- Leadership
- Flexible schedule
8d
Associate Consultant - Enterprise Risk Advisory 4A
Genpact Enterprise Risk Consulting LLP —Gurugram, Haryana
- Full-time
- Hybrid work
- Azure
- English
- Finance
Quick apply
4d
Associate Manager - Industrial Goods & Services
Lattice Technologies Pvt Ltd —Gurugram, Haryana
- Microsoft Powerpoint
- Microsoft Excel
- Research
Quick apply
Service Delivery Manager - F&A - I2C 4C
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Management
- English
Quick apply
1d
Contract Associate Manager - NRR 4447
Accenture —Gurugram, Haryana
- Full-time
- Bachelor's degree
- Travel
Customer Service & Operations Delivery Manager
National Westminster Bank PLC —Gurugram, Haryana
- ₹74,160 - ₹1,11,240 a year
- Full-time
- Analysis skills
- Banking
12d
Risk and Compliance Associate Manager
Accenture —Gurugram, Haryana
- Full-time
- Microsoft Excel

I want to receive the latest job alerts for practice associate manager in gurgaon district haryana

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

practice associate manager jobs near gurgaon district haryana

R&D Engineer jobs in Gurugram, Haryana

Contract Manager jobs in Bengaluru, Karnataka

Service Desk Associate jobs in Bengaluru, Karnataka

Research Associate, Physics jobs in Chandigarh, Chandigarh

Creative Director jobs in Chennai, Tamil Nadu

Dean Director, Professor Principal Pharmacy jobs in Maharashtra

Research Associate jobs in Noida, Uttar Pradesh

Associate Director jobs in Chennai, Tamil Nadu

Associate Director jobs in Chandigarh, Chandigarh

Associate Director jobs in Mumbai, Maharashtra

Assistant Director jobs in Kerala

Associate Director jobs in Ghaziabad, Uttar Pradesh

Assistant Professor, Fashion Design jobs in Punjab

Assistant Leader jobs in Chennai, Tamil Nadu

Account Assistant jobs in Porur, Chennai, Tamil Nadu

Assistant Leader jobs in Navi Mumbai, Maharashtra

Assistant Leader jobs in Kochi, Kerala

Team Leader jobs in Pune, Maharashtra

Service Delivery Manager jobs in Andheri, Mumbai, Maharashtra

Service Delivery Manager jobs in Camp, Pune, Maharashtra

Associate Technical Support Manager - Service Desk, ITSM

Optum -
Gurugram, Haryana

Apply Now

Job details

Full-time

Benefits

Health insurance

Qualifications

Microsoft Powerpoint
Microsoft Word
BCS
Microsoft Excel
Management
Computer Science
Operations management
Research
Technical support
Administrative experience
Analysis skills
Quality assurance
Bachelor's degree
Continuous improvement
Conflict management
Computer Applications
Leadership
Communication skills
Information Technology

Full job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

IT Service Desk is responsible for leading a team of Service Desk Analysts to deliver exceptional customer support while meeting operational and business objectives. This role focuses on people leadership, performance management, operational excellence, stakeholder collaboration, and continuous process improvement. The Associate Manager ensures that analysts provide timely, high-quality support to end users while maintaining key performance indicators such as CSAT, FCR, Quality, Productivity, and Adherence.

Primary Responsibilities:

Manage and lead a team of IT Service Desk Analysts supporting end users through inbound calls and other support channels
Ensure the team consistently meets service level agreements (SLAs) and operational targets
Provide day-to-day support, guidance, and coaching to team members
Conduct monthly one-on-one performance reviews with team members
Facilitate quarterly check-ins focused on employee development, career progression, and goal setting
Analyze key performance metrics and provide actionable feedback
Identify performance outliers through regular metric reviews
Develop coaching and action plans to improve underperforming metrics
Partner closely with cross-functional teams including:
- Quality Assurance (QA)
- Learning & Development (L&D)
- Workforce Management (WFM)
- Reporting & Analytics Team
Lead and support initiatives focused on service delivery improvements
Identify automation opportunities and best practices to enhance customer experience
Drive continuous improvement initiatives using data-driven insights
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

Bachelor's degree in computer science, information technology, or a related field
Excellent analytical and troubleshooting skills. 10 + years of experience is must. 8 years into people manager role. Should have voice support and Non voice support experience
Ability to build, develop, direct, and manage a group of people. Possess solid People management skills, research, analytical, qualitative & Operations management skills
Ability to support Business that runs 24/7 and provide solutions to user's pain points
Ability to handle complex and ambiguous scenarios. Both process and people related
Ability to organize, prioritize and schedule work assignments. Possess a solid follow up mechanism
Ability to make administrative and procedural decisions. Possess solid administrative skills
BAU (business as usual) / Operations Management Skills to run day-to-day operations on the shop floor
Organizing skills and Team Building skills. Very solid in interpersonal and communication skills (both oral and written)
Conflict Management Skills - Good at handling tough conversations
Decision making skills - Ability to take tough decisions and handle tough conversations. Excellent Communication and Presentation Skills
Drive, educate and instill discipline at all levels in the project and people
Advanced experience with a wide variety of computer applications including MS - office applications like MS Excel, MS word, Power point etc.,

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Apply Now

Refine Your Search

practice associate manager jobs in gurgaon district haryana

Associate Technical Support Manager - Service Desk, ITSM

RRN00015395 - Service Desk Associate Manager

Associate

Manager - Internal Audit and SOX

Delivery Lead Associate Manager

Associate Director, Safety & PV

Procurement Operations Associate Manager

Lead Assistant Manager

Senior Associate 1 - Risk Consulting (Financial Services)

Service Delivery Manager - F&A - I2C 4D

Analyst, Associate- Financial Due Diligence, Transaction Advisory Services

Senior Analyst, Associate Relations & Compliance, APEC

R&D Officer

Operations Manager , Team lead

Associate Consultant - Enterprise Risk Advisory 4A

Associate Manager - Industrial Goods & Services

Service Delivery Manager - F&A - I2C 4C

Contract Associate Manager - NRR 4447

Customer Service & Operations Delivery Manager

Risk and Compliance Associate Manager

I want to receive the latest job alerts for practice associate manager in gurgaon district haryana

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected