Specialist - F&A - I2C
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
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Job Description
The AR Specialist works as a face of Carrier for the customer and acts as the liaison between customers and several departments of Carrier. They are responsible for maintaining and managing customer’s accounts and ensuring a smooth inflow of cash on past due invoices.
As a daily activity, collector will be required to contact the customer, send invoices, make collections calls, escalate in cases of delayed payments and help resolve dispute for their customers. They will be researching and reconciling any discrepancies related to order entry, shipment or invoicing that may result in delayed payment, non-payment, over payment or unapplied cash and credit. As an account manager, they will also be required to build an excellent rapport with the customer and maintain a healthy relationship to ensure no loss of business in the future.
Responsibilities
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Contact customers via calls and emails. Send out invoices and request payment.
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Resolve customer complaints, disputes, deductions, and research account discrepancies.
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Making outbound collection calls in a professional manner while keeping and improving customer relations.
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Process Credit Card Payments. Keep check on all other payments and ensure a correct application of monies
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If debtor will not pay or is being non-cooperative, escalate, involve, and communicate with all stakeholders.
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Arrange for payments to bring the account current and follow up to ensure obligation is satisfied. Rationalize payment plans with customers if required.
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Monitor customer account details for non-payments, delayed payments, and other irregularities
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Maintain call logs and expected payment dates. Document collections notes in Billing System
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Forecast cash collections and participate in presentations of account receivables information to multiple stakeholders.
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Perform routine accounting reconciliations, reduce account aging, and establish clear and concise communications; participate in presentations of account receivables information.
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Collaborates & negotiates with multiple stakeholders to resolve issues.
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Provide timely follow-up on payment arrangements.
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E-mail correspondence to customers to encourage payment of delinquent accounts.
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Ability to identify discrepancies and collaborate professionally within the organization
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Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
Qualifications
Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance
Certifications
Accounts Payable Certification - F-TecF-Tec, Certified Financial Analyst (CFA) - SkillabSkillab, Certified Public Accountant (CPA) - Perfekt SzolnokPerfekt Szolnok, Certified Treasury Professional (CTP) - Instituto Nacional de AprendizajeInstituto Nacional de Aprendizaje, Financial Modelling and Valuation Analyst - Corporate Finance Institute (CFI)Corporate Finance Institute (CFI)
Required Skills
Accounts Receivable (AR), Accounts Receivable Collection, Collections Management
Language
English (Required)
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
F&A - I2C
Remote Type -
Hybrid
Work Shift -
Any (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
