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Hiring for Client Services Executive

Cogniter Technologies -
Chandigarh

Apply Now

Job details

Full-time

Qualifications

Jira
Desktop support
TCP
Azure
Microsoft Outlook
Software troubleshooting
Customer service
Software deployment
LAN
Windows
Technical support
DHCP
Analysis skills
Remote access software
IT support
WAN
DNS
ServiceNow
TCP/IP
Cybersecurity
Desktop administration
Communication skills
Active Directory
CompTIA A+
Help desk
VPN

Full job description

2-5 Years

Skills

IT Support Engineer (L1/L2)

Location: Chandigarh, India (On-site)
Experience: 2–5 Years
Employment Type: Full-Time

About Cogniter Technologies

Cogniter Technologies is a leading IT solutions company delivering innovative technology services and business solutions to clients worldwide. We are looking for a proactive and customer-focused IT Support Engineer (L1/L2) to join our growing IT team. The ideal candidate should have hands-on experience in technical support, desktop administration, system troubleshooting, and IT infrastructure management.

If you are passionate about solving technical challenges, supporting end users, and ensuring seamless IT operations, we'd love to hear from you.

Key Responsibilities

L1 Support
Provide first-level technical support via phone, email, chat, and ticketing systems.

Troubleshoot hardware, software, operating system, and network-related issues within defined SLAs.

Resolve issues related to Windows OS, Microsoft 365, Outlook, VPN, printers, software installations, and user access.

Manage user accounts, password resets, and basic administrative tasks.

Log, prioritize, track, and update incidents using IT ticketing systems.

Escalate unresolved issues to the L2 team with complete troubleshooting details.

Assist end users with day-to-day technical support and guidance.
L2 Support
Troubleshoot and resolve complex hardware, software, operating system, application, and networking issues.

Perform root cause analysis and implement permanent solutions for recurring incidents.

Install, configure, maintain, and upgrade desktops, laptops, printers, and peripheral devices.

Administer and support Active Directory, Microsoft 365, endpoint devices, and enterprise applications.

Monitor system performance and recommend improvements to enhance reliability and efficiency.

Collaborate with infrastructure, security, and vendor teams to resolve advanced technical issues.

Participate in system upgrades, patch management, IT asset management, and preventive maintenance.

Create and maintain technical documentation, knowledge base articles, and standard operating procedures (SOPs).
Required Skills & Qualifications
2–5 years of experience in IT Support, Helpdesk, Desktop Support, or Technical Support.

Strong hands-on experience with:
Windows 10/11

Microsoft 365

Active Directory

Hardware & Software Troubleshooting

Networking Fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi, LAN/WAN)

Experience with IT ticketing systems such as Jira Service Management, ServiceNow, Zendesk, Freshservice, or similar platforms.

Knowledge of remote desktop support and remote troubleshooting tools.

Basic understanding of endpoint security, antivirus solutions, and system protection.

Strong analytical, troubleshooting, and problem-solving skills.

Excellent communication, documentation, and customer service abilities.

Ability to manage multiple support requests in a fast-paced environment.
Preferred Skills
Industry certifications such as CompTIA A+, Microsoft Fundamentals, Google IT Support Professional Certificate, or equivalent.

Experience with endpoint management, device provisioning, and system deployment.

Familiarity with IT Asset Management (ITAM) and IT Service Management (ITSM) processes.

Exposure to Microsoft Azure, Google Workspace, or other cloud platforms.

Understanding of cybersecurity fundamentals and IT security best practices.
Why Join Cogniter Technologies?
Work with modern enterprise IT infrastructure and the latest technologies.

Gain hands-on experience supporting global clients and diverse IT environments.

Be part of a collaborative, learning-focused, and employee-friendly work culture.

Access continuous learning, technical certifications, and career development opportunities.

Build a rewarding career with a fast-growing technology company.
Interested candidates can share their updated resume at: [email protected]

Subject: Application for IT Support Engineer (L1/L2) – Chandigarh

Apply Now

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network engineer jobs in ch

Hiring for Client Services Executive

iOS App Developer (with Flutter or Java)

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IT Support Engineer (L1/L2)

About Cogniter Technologies

Key Responsibilities

L1 Support

L2 Support

Required Skills & Qualifications

Preferred Skills

Why Join Cogniter Technologies?

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