Ghaziabad Uttar Pradesh Senior customer service representative Jobs – 36 Open Jobs Today

Sr Administrator (Support & Operations)
HCLTech —Noida, Uttar Pradesh
- Microsoft Excel
- Microsoft Access
- Azure
Senior Associate - TA
Alight —Noida, Uttar Pradesh
- English
- Master's degree
- Analysis skills
- Health insurance
- Paid sick time
Senior Data Analytics Engineer
Oxford University Press Pakistan —Noida Sector 62, Noida, Uttar Pradesh
- SQL
- Analysis skills
- Communication skills
IT Supporter
DSV —Noida, Uttar Pradesh
- Full-time
- Microsoft Office
- Project management
- Bachelor's degree
Senior IT Specialist
DSV —Noida, Uttar Pradesh
- Up to ₹10,00,000 a year
- Full-time
- Azure
- Oracle
- Computer Science
- Paid sick time
Executive
EXL Service —Noida, Uttar Pradesh
- Full-time
- Diploma
Business Development Executive
ENTERSLICE —Noida, Uttar Pradesh
- Customer service
- Master's degree
- Business development
Field Service Representative
JLG —Central District, Delhi
- Full-time
- 12th Pass
- Assembly
- Travel
Sr Technical Lead (Support & Operations)
HCLTech —Noida, Uttar Pradesh
2d
Field Operations Executive - Noida
Rentokil Initial —Noida, Uttar Pradesh
- Full-time
- Google Suite
- B.Sc
- Bachelor's degree
Quick apply
4399778-Senior Executive
EXL Service —Noida, Uttar Pradesh
- Full-time
- Accounting
Senior IT Developer
DSV —Noida, Uttar Pradesh
- Full-time
- Azure
- Software troubleshooting
- DevOps
2d
Senior Machine Learning Engineer
Siemens —Noida, Uttar Pradesh
- Full-time
- Remote
- Computer Science
- Master's degree
- AWS
9d
Sales Development Representative Intern
Macgence —Noida, Uttar Pradesh
- Email
- CRM software
- Sales
- Business development

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Customer Relationship Manager
MapleCloud Technologies —Noida, Uttar Pradesh
Collection of customer references, testimonials, and case studies. Coordinate customer reference calls, testimonials, case studies, and success stories.
Up to ₹60,000 a month
Quick apply
Business Development Associate
GEMTECH PARAS SOLUTIONS PVT LTD —Nirman Vihar, Delhi, Delhi
As a BDA, you will be the initial point of contact between potential clients and our business, driving client acquisition and partnership opportunities.
₹20,000 - ₹25,000 a month
Quick apply
9d

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Sr Administrator (Support & Operations)

HCLTech -
Noida, Uttar Pradesh

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Job details

Qualifications

Microsoft Excel
Microsoft Access
Azure
SQL

Full job description

Noida, Uttar Pradesh
Job Summary
Conducts quality (soft skill & Language) review of telephone representatives' performance within functionally specific units to ensure quality service goals and standards are met and/or identify areas where improvement can be achieved.
Audits representatives' inbound and outbound phone calls and/or correspondence, observing tangibles and intangibles of customer experience.
Testing tickets and process compliant to policies and procedures
Participate in process reviews to inform the resolution of defects.
Coordinates with department Team Leaders and Managers to ensure appropriate number of audits is performed for each phone representative and to ensure representatives' availability during audit periods.
Take responsibility for providing and maintaining internal process metrics and tracking key deliverables
Evaluates and records the quality and performance during each call.
Summarizes findings and recommendations and forwards to supervisor to use in performance assessments and promotional decisions.
Provides feedback on uniform application of guidelines and procedures.
Provides critical data used to generate weekly or monthly reports on the performance of phone, chat or email representatives. Identifies adverse performance trends and patterns.
Provides input and assists with the development of additional training or policy and procedure changes that may be required to enhance service productivity.
Provides coaching, advice and guidance based on audit findings, and delivers performance feedback to associates as outlined in business unit's policies and procedures.
Mentors newly hired representatives to ensure a smooth transition from learning environment to daily production environment and may participate in providing formal training.
Participates in meetings and presentations or other designated special projects as assigned by department management. Maintains a comprehensive working knowledge of polices, procedure, and benefits across all product lines.
Develops job aides and other tools to assist representatives in improving overall quality of interactions.
Other duties as assigned by Management.
Key Responsibilities
Should possess skills to turn data into information, information into insight and insight into business decisions.
Should have knowledge to identify business trends utilizing real data to optimize statistical efficiency and quality.
Should be able to conduct full lifecycle analysis to include requirements, activities, and design.
Should have knowledge to develop analysis and reporting capabilities.
Experience in creating database on MS Excel, MS Access, SQL
Should have knowledge on MS Azure Cloud Data factory, Blob, or any other tool for storing large quantities of data.
Should know how to administer containers in MS Azure.
Should be able to deploy and schedule pipeline.
Experience in storing data, creating reports, analyzing reports, creating custom reporting pivots, charts and sharing findings with various departments, project stakeholders and management.
Identify, Analyze and Interpret trends or patterns in complex data sets.
Work with management to prioritize business and information needs.
Design Executive Reports for CXOs, EVPs and/or any other Executives
Design, create, alter, validate, and maintain Data Solutions, to meet business needs.
Compile analysis reports that are delivered to client and then follow-up on all results.
Determine and document project requirements for business processes and abide by those requirements for future projects’ reporting.
Interpreting data, analyzing results using statistical techniques and providing ongoing reports
Acquiring data from primary or secondary data sources and maintaining databases. Database may be any tool like MS Excel, MS Access, or Business Objects, etc.
Knowledge on MS Power Automate
Should be able to create automated workflows between apps and services to synchronize files, get notifications, collect data and more.
Should possess knowledge on building apps using MS Power Apps

Good to know how to write code to extend business app creation and customization using MS Power Apps

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senior customer service representative jobs in ghaziabad uttar pradesh

Sr Administrator (Support & Operations)

Senior Associate - TA

Senior Data Analytics Engineer

IT Supporter

Senior IT Specialist

Executive

Business Development Executive

Field Service Representative

Sr Technical Lead (Support & Operations)

Field Operations Executive - Noida

4399778-Senior Executive

Senior IT Developer

Senior Machine Learning Engineer

Sales Development Representative Intern

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