Hr Customer support representative Jobs – 201 Open Jobs Today

P1 Analyst - Quality Customer Support
PayU —Gurugram, Haryana
- Microsoft Excel
- Customer service
- Master's degree
Customer Care Representative
FedEx AMEA —Gurugram, Haryana
- Full-time
- Microsoft Office
- Communication skills
Associate Level 3 Support Analyst
Anaplan —Gurugram, Haryana
- Email
- Data analysis skills
- English
- Communication skills
Quick apply
Technical Support Representative
PSY - Global IT Solutions —Gurugram, Haryana
- Software troubleshooting
- Customer service
- Bachelor's degree
Level 3 Support Analyst
Anaplan —Gurugram, Haryana
- Email
- Data analysis skills
- English
- Mentoring
Quick apply
Premier Customer Care Representative
FedEx AMEA —Gurugram, Haryana
- Full-time
- Microsoft Office
- Communication skills
11d
BPO Business Support Specialist
NTT Ltd —Gurugram, Haryana
- Full-time
- Sales
- Customer service
- Continuous improvement
- Commuter assistance
- Health insurance
Product Support Specialist
roblox —Gurugram, Haryana
- Monday to Friday
- CRM software
- Data analysis skills
- SQL
5d
Customer Care Representative - Associate
FedEx AMEA —Gurugram, Haryana
- Full-time
- Microsoft Office
- Communication skills
Junior Level 3 Support Analyst
Anaplan —Gurugram, Haryana
- Email
- Data analysis skills
- English
- Bachelor's degree
Quick apply
Customer Support Representative
Uengage —Panchkula, Haryana
- ₹15,000 - ₹30,000 a month
- Full-time
- CRM software
- Customer service
- English
- Health insurance
Quick apply
Global Customer Support
AIS InfoSource —Gurugram, Haryana
- Full-time
- Customer service
- English
- Master's degree
Associate- Customer Service (COE)
Alight —Gurugram, Haryana
- Night shift
- Customer service
- Analysis skills
- Bachelor's degree
- Paid sick time
Front Office Executive
JLL —Gurugram, Haryana
- Hospitality
- Microsoft Outlook
- Customer service
- Health insurance
Customer Service Admin
Agilent Technologies (International) —Manesar, Gurugram, Haryana
- Full-time
- CRM software
- Customer service
- Microsoft Office
5d
Customer Service Representative
KSHM —Gurugram, Haryana
- ₹15,000 - ₹30,000 a month
- Full-time
- Bachelor's degree
- Typing
- In-person
Quick apply
TA Customer Success & AI Operations Partner
Lenovo —Gurugram, Haryana
- AI
- Communication skills
- Analytics
Customer Support Lead
Programming.COM —Panchkula, Haryana
- ₹30,000 - ₹40,000 a month
- Full-time
- CRM software
- Customer service
- Salesforce
- Health insurance
- Food provided
Quick apply
Customer Support Representative (Gurgaon)
Jindal Biotech Private Limited —Unknown, Haryana
- Microsoft Excel
- Presentation skills
- Bachelor's degree
Quick apply
Executive - Helpdesk
Cushman & Wakefield —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply

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P1 Analyst - Quality Customer Support

PayU -
Gurugram, Haryana

Apply Now

Job details

Qualifications

Microsoft Excel
Customer service
Process improvement
Master's degree
Quality assurance
Bachelor's degree
Quality control
Agile

Full job description

About the Team:
Our dedicated Care team is the heartbeat of customer success, providing 24/7 support and expert guidance to ensure seamless payment experiences for businesses and their customers. We turn challenges into solutions with empathy and expertise, making every interaction count while safeguarding trust in the PayU ecosystem.

About the Role:
The Quality Auditor in Customer Service is responsible for evaluating the performance of customer service representatives to ensure adherence to company standards, policies, and procedures. This role involves monitoring and reviewing interactions between customers and service agents, providing feedback, and working closely with the team to improve overall service quality and customer satisfaction.

Responsibilities:
Monitoring & Evaluation

Conduct regular audits of customer interactions, including phone calls, emails, live chats, and other communication channels. - Assess the quality of service provided by customer service representatives against established benchmarks and criteria.
Ensure compliance with company policies, procedures, and regulatory requirements.

Feedback & Coaching

Provide detailed and constructive feedback to customer service representatives based on audit findings.
Collaborate with team leaders and supervisors to develop personalized coaching plans aimed at improving agent performance.
Facilitate training sessions or workshops as needed to address common areas of improvement.

Reporting & Documentation

Document audit results and maintain accurate records of evaluations, including scores, feedback, and action plans.
Generate regular reports on audit findings, trends, and overall service quality for management review.
Identify patterns and recurring issues, and recommend changes to policies or procedures where necessary.

Process Improvement & Initiatives

Participate in the continuous improvement of quality assurance processes and standards.
Provide insights and recommendations for enhancing customer service practices based on audit results.
Work with management to develop and implement quality assurance programs and metrics.

Compliance & Standards

Ensure that all customer interactions meet the required quality standards and comply with relevant legal and regulatory requirements.
Stay updated on industry best practices and incorporate them into the quality audit process.

Collaboration & Communication

Collaborate with other departments, such as training, operations, and HR, to ensure a cohesive approach to service quality.
Serve as a point of contact for quality-related inquiries and issues.
Communicate audit results and action plans effectively across the organization.

Requirements:
Multiple process review and gap identification
Corrective action and process improvement
Automation/ simplification of process steps to reduce manual intervention and improve turn-around time
Reports automation
Monitor & evaluate agents based on policy / process notes
NPS / MSAT – Closing loop on customer’s feedback.
RCAs of complaints
Drive projects with product team

Strong working knowledge of Excel
Familiarity with Pareto analysis and other QC tools
Experience in QC customer service / Process improvement / reporting

Preferred

Sigma Certification (Green/Black belt)
Experience in Fintech / other customer service industry

Qualifications

Bachelor / Master’s degree from reputed college

What we offer?

A positive, get-things-done workplace
A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this).
An inclusive environment that ensures we listen to a diverse range of voices when making decisions.
Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale.
Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity).

About us:
PayU, India's leading diversified fintech platform with Prosus as an investor, operates businesses that are regulated by the Reserve Bank of India and offers advanced solutions to meet the digital financial services needs of customers (merchants, banks, and consumers).

PayU provides payment gateway solutions to online businesses through its cutting-edge and award-winning technology and has empowered 4.5 lakhs+ businesses, including India’s leading enterprises, e-commerce giants and SMBs. It enables businesses to collect digital payments across 100+ online payment methods such as Credit Cards, Debit Cards, Net Banking, EMIs, pay-later, QR, UPI, Wallets, and more. It’s a preferred partner in the affordability ecosystem, offering the maximum coverage of issuers and easy-to-implement integrations across card-based EMIs, pay-later options and new-age cardless EMIs. PayU offers e-commerce brands best-in-industry success rates while ensuring a seamless checkout experience. PayU’s through its PayTech division, Wibmo provides market leading authentication and risk TSP services to leading banks in India and 30+ countries and through its NBFC, PayU Finance, it empowers 3.5 lakh+ merchants and 6 million consumers offering innovative and flexible credit solutions. Please visit: www.payu.in for more information.

Our Commitment to Building A Diverse and Inclusive Workforce

As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive, and safe environment, for all our people, communities, and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility, and unbiased attention to every PayUneer so they can succeed, irrespective of gender, color, or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities, or the LGBTQ communities. Do we need to hire for this replacement

Apply Now

Refine Your Search

customer support representative jobs in hr

P1 Analyst - Quality Customer Support

Customer Care Representative

Associate Level 3 Support Analyst

Technical Support Representative

Level 3 Support Analyst

Premier Customer Care Representative

BPO Business Support Specialist

Product Support Specialist

Customer Care Representative - Associate

Junior Level 3 Support Analyst

Customer Support Representative

Global Customer Support

Associate- Customer Service (COE)

Front Office Executive

Customer Service Admin

Customer Service Representative

TA Customer Success & AI Operations Partner

Customer Support Lead

Customer Support Representative (Gurgaon)

Executive - Helpdesk

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