Bengaluru Karnataka Senior itsm analyst Jobs – 40 Open Jobs Today

Tech Support (Tech Support)
MSI Services —Bengaluru, Karnataka
- Night shift
- Microsoft Word
- Microsoft Excel
- Microsoft Access
Lead Analyst – IBM FileNet P8 Administration & Support
CGI —Bengaluru, Karnataka
- Full-time
- Oracle
- Software troubleshooting
- Databases
- Paid time off
Quick apply
ServiceNow Senior Developer
Schneider Electric —Bengaluru, Karnataka
- Online application
- Computer Science
- CAD
- English
CMDB & Service Mapping Analyst - Senior Engineer IT Asset Management
Unisys —Bengaluru, Karnataka
- Full-time
- Analysis skills
8d
Network Governance Analyst
ALSTOM —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Microsoft Office
- Project management
Technology Analyst
Airbus India Private Limited —Bengaluru, Karnataka
- Email
- DevOps
- AWS
- Analysis skills
Senior, Security Engineer- Infrastructure & Automation
Scale Computing INC —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- English
- Health insurance
Quick apply
Manager, Network Operations Center
Applied Systems India Private Limited —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- AWS
Tech GCC Advisory Consultant
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
ServiceNow Application Developer
Dysrupit —Bengaluru, Karnataka
- Full-time
- Remote
- APIs
- Agile
- AI
Quick apply
Infrastructure Engineering Manager
Columbia Sportswear Company —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- Windows
ServiceNow Jobs
SynGrow Consulting Service Pvt Ltd —Bengaluru, Karnataka
- Full-time
- JavaScript
- APIs
- Agile
Quick apply
Lead I - Enterprise Solutions
UST —Bengaluru, Karnataka
- Azure
- Computer Science
- Software troubleshooting
Quick apply
4d
Lead I - Software Testing
UST —Bengaluru, Karnataka
- Azure
- Computer Science
- DevOps
Quick apply
14d
ABAP Development Manager
Zimmer Biomet —Bengaluru, Karnataka
- Full-time
- Oracle
- Management
- Computer Science
BMC Remedy
CGI —Bengaluru, Karnataka
- Full-time
- Software development
- APIs
- Agile
Quick apply
ServiceNow Technical Architect
SHASHWATH SOLUTION —Bangalore City, Bengaluru, Karnataka
- Up to ₹45,00,000 a year
- Full-time
- Azure
- Management
- DevOps
- Health insurance
- Flexible schedule
Quick apply
9d
Senior Analyst - Monitoring Systems
Levi Strauss & Co. —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Azure
- DevOps
- Health insurance
Quick apply
6d

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Lead Analyst – IBM FileNet P8 Administration & Support
CGI —Bengaluru, Karnataka
Education Qualification: Any graduation or related field or higher with minimum 3 years of Relevant experience.
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Tech Support (Tech Support)

MSI Services -
Bengaluru, Karnataka

Apply Now

Job details

Qualifications

Microsoft Word
Flooring installation
Microsoft Excel
Microsoft Access
Technical support
Project management
Organisational skills
Computer Applications
Communication skills

Full job description

About MSI SERVICES PVT LTD

MSI Services in India is a subsidiary (Captive Center for IT/ITES) of MSI USA. MSI is a US based MNC with 3500+ employees in USA. MSI Services India offers IT & ITES services to MSI USA and has its India office in
Vansant Nagar, Bangalore, India with 650+ employees”.We plan to grow further and offer best in class Employee Benefits. For more details visit our website –
http://www.msiservices.in/
If you enjoy working in an entrepreneurial results oriented environment where respect, teamwork and innovation are the value drivers then MSI is the right place for you. MSI values Customer First, Continuous
Learning, Collaboration, Caring and giving back to Community. Having grown over multiple times in size in the last ten years, MSI is seeking individuals looking for a long-term career and upward mobility.
MS International Inc. is a leading nationwide distributor of flooring, countertop, wall tile and hardscaping products. Headquartered in Orange, California, MSI maintains more than 40+ distribution centers across the
United States and Canada. For more details visit our website - https://www.msisurfaces.com/

MSI Services Pvt. Ltd. is currently hiring suitable candidates for the role – “Tech Support” within our business operations in Bangalore, India.

This role offers a structured career path with opportunities to progress into senior positions, leadership roles, or cross- functional projects we are equal opportunity employer with growth based on meritocracy.

Summary: This position is accountable for ensuring accurate and timely technology support and First line support (L1) issue resolution for internal customers. Specialist will interact with customers via phone or email
to provide guidance and assistance as directed by customer needs and urgency. Resolve everyday requests and complex hardware and software issues working with Information Systems (IS) analysts and engineers as needed. Follows up on inquiries to ensure client satisfaction and works with direct supervisor to recommend processes to improve overall service delivery. Adheres to organizational values and standards.

Responsibilities:
 Customer Service: Meets and exceeds customer expectations in responding to all service requests.
Works within the guidelines and procedures established for the IS Support Desk. Works with all IS
associates to deliver quality service. Reviews all assigned work orders on a daily basis. Identifies work
order patterns that signal a major issue and escalates to the direct or appropriate IS Manager as
needed.
 Phone Support: Answer calls and respond to voice mails within the defined and documented timeframe. Resolve as many requests over the phone as possible. Sets up user IDs for new HRH
associates. Requests that cannot be resolved within a standard 30 minute window at first pass are
delegated to analysts or engineers as appropriate for resolution. Work with IS associates and IS management to prioritize escalate and dispatch calls as needed.
 Problem Tracking Data Quality: Ensure data is entered into the ITSM software accurately and at the
time the request is received. Maintain regular updates as needed and follow up with IS associates as needed for full work order resolution.
 Continuous Improvement: Strives to improve customer service, identifies process improvement
opportunities, and recommends solutions as appropriate. Participates in initiatives to address service issues.
 Project Work: Provides support for initiatives such as a system go-live or upgrade as assigned by the
Project Management Office (PMO) and/or IS management and in accordance with assigned schedules.
 Technical Currency: Maintains industry, organizational, and departmental knowledge. Maintains appropriate certifications and seeks out peer mentoring from other IS associates.

Desired Candidate Profile
 The Candidate should have the ability to multi-task, prioritize and ability to learn more and be flexible.
 The candidate must have excellent interpersonal and communication (verbal & written) skills with all levels of employees and management.
 The candidate should have excellent PC skills and should be well versed with Microsoft Products like
Excel, Word and Access (optional).
 This job may also require using various applications (Microsoft or others).
 Goal-oriented, motivated self-starter, with excellent organizational skills and Strong problem solving skills.
 Strong attention to details and Good follow up skills.
 Ability to work effectively with other organizations and individuals at all levels with minimal
supervision and assumes accountability for issues until final resolution. 8. Flexible to night shifts is mandatory. (9.00pm to 6.00am)
 Associates degree highly desired OR 2-4 years of equivalent work experience
 Minimum of 0-2 years working in IT
 Minimum 0-2 years of experience in a customer
 Experience service role with guiding others on how to use various computer applications.
 The candidate should be able to work on Saturday and Sunday and they can take any of the weekdays as holiday

Apply Now

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senior itsm analyst jobs in bengaluru karnataka

Tech Support (Tech Support)

Lead Analyst – IBM FileNet P8 Administration & Support

ServiceNow Senior Developer

CMDB & Service Mapping Analyst - Senior Engineer IT Asset Management

Network Governance Analyst

Technology Analyst

Senior, Security Engineer- Infrastructure & Automation

Manager, Network Operations Center

Tech GCC Advisory Consultant

ServiceNow Application Developer

Infrastructure Engineering Manager

ServiceNow Jobs

Lead I - Enterprise Solutions

Lead I - Software Testing

ABAP Development Manager

BMC Remedy

ServiceNow Technical Architect

Senior Analyst - Monitoring Systems

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