Park Circus Kolkata West Bengal Team leader bpo Jobs – 29 Open Jobs Today

Team Lead
Gear Inc. —Kolkata, West Bengal
- ₹22,000 - ₹24,000 a month
- Full-time
- English
- Bachelor's degree
- Communication skills
Quick apply
Urgent Opportunity For Vertical Lead For Kolkata
Gear Inc. —Kolkata, West Bengal
- Full-time
- Data analysis skills
- Bachelor's degree
- Business Administration
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Quality Analyst – Customer Experience & Compliance (WFO, Kolkata)
Fusion CX —Kolkata, West Bengal
- Customer service
- Microsoft Office
- Analysis skills
Tele Caller Executive
AMS COMTEL BPMS PVT.LTD —Salt Lake City, West Bengal
- ₹9,207.95 - ₹16,000.00 a month
- Full-time
- Sales
- 12th Pass
- Bachelor's degree
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Assistant Vice President/Vice President – Business Finance & Control
Medhavi —Kolkata, West Bengal
- Microsoft Outlook
- Finance
- Master's degree
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Urgent Opportunity For Vertical Lead For Kolkata
Gear Inc. —Kolkata, West Bengal
They must create an environment that encourages open communication and provides a seamless experience for clients. Client Management and Interaction.
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Team Lead
Gear Inc. —Kolkata, West Bengal
Will be responsible for checking the roster adherence of PAs and managing shrinkages of the floor. Make sure that all PA tasks are completed smoothly and…
₹22,000 - ₹24,000 a month
Quick apply

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Team Lead

Gear Inc. -
Kolkata, West Bengal

Quick apply

Job details

Full-time
₹22,000 - ₹24,000 a month

Qualifications

English
Bachelor's degree
Medical billing
Billing
Communication skills

Full job description

Introduction

Gear Inc. is seeking a Team Lead for BPO (Business Process Outsourcing) company. Ideal candidates are able to adapt and are well known with fast-moving and last-moment change.

Responsibility

Manage, inspire, and mentor a group of Process Associates (PA).
Hold regular team meetings, evaluate performance, and offer helpful criticism.
Manage escalations and challenging situations while advising and supporting PAs.

Make sure that all PA tasks are completed smoothly and effectively.
Keep up with periodic updates and make sure the team follows them.
Conduct briefings & process updates to the team to improve their abilities.
Handle clients' requests and escalations, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Should make themselves approachable for PAs.
Report any issues or challenges directly to the reporting manager immediately.
Will be responsible for checking the roster adherence of PAs and managing shrinkages of the floor.
Leading team meetings, asking questions to other leaders to better understand what the PAs are receiving, educating and coaching workers regarding processes and practices, and explain expectations to (CSA).
Assisting the team members in identifying trend analysis and establishing team's goals.
Ensure the team members are achieving daily productivity and desired service levels as per the KPIs and in case of any deviation correct action plan to be shared.
Prepare reports and analyze data to improve processes, ensure resources are properly
allocated based on the volume trend analysis and maximize the team's efficiency.

Key skills and experience

Education: Bachelor's degree preferred.
Experience: 1+ years in Medical Billing, Insurance Claims, or a related field.

Skills

Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely.
Problem-solving and critical-thinking abilities.
Strong team management and leadership abilities.
Ability to handle client conversations and multitask.
Ability to manage delicate material and perform under pressure.
Adaptability to fast-paced environments and shift work.
Decisiveness and attention to detail.

Language Requirement

English: Fluent or Business Proficient (C1 and up).

Please send your most updated CV at [email protected]

Quick apply

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team leader bpo jobs in park circus kolkata west bengal

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