East Vinod Nagar Delhi Delhi Desk agent Jobs – 21 Open Jobs Today

Quality & Performance Analyst
NTT Ltd —Noida, Uttar Pradesh
- Microsoft Excel
- Customer service
- English
Quality & Performance Analyst-ITIL
NTT Ltd —Noida, Uttar Pradesh
- Microsoft Excel
- Customer service
- English
7d
Reservations Manager
Marriott International, Inc —Delhi, Delhi
- Full-time
- Sales
- No experience needed
- 12th Pass
7d
Customer Relation Specialist
go4WorldBusiness.com —Delhi, Delhi
- Weekend availability
- Bachelor's degree
- In-person
- Communication skills
Quick apply
Front Desk Receptionist
om shri realtech group —Noida, Uttar Pradesh
- ₹18,000 - ₹25,000 a month
- Full-time
- Inventory management
- Data entry
- In-person
Quick apply
12d
Service Command Analyst
Navan —Delhi, Delhi
- AI
- Communication skills
Quick apply
2d
AI Enabler
STG Labs India —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Research
- Master's degree
- SharePoint
- Cell phone reimbursement
- Flexible schedule
Quick apply
8d
System Engineer- RMM
ProVal Technologies —Noida, Uttar Pradesh
- Full-time
- Software troubleshooting
- Bachelor's degree
- Scripting
Quick apply

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Quality & Performance Analyst

NTT Ltd -
Noida, Uttar Pradesh

Apply Now

Job details

Qualifications

Microsoft Excel
Customer service
English
Analysis skills
ITIL

Full job description

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

NTT DATA, Inc. currently seeks a Service Desk Quality Analyst to join our team in India (Noida Location).

Business problem to solve:
Audit transactions between Service Desk agents and End Users seeking technical assistance.

Job Description:
Position where the individual facilitates quality management system in specific teams under supervision. Performs periodic quality audits, quality controls. Runs quality reports and provides insights with analytical data. In Service Desks working in Hybrid/ Return to office model, performs monitoring of agent calls, with attention to customer experience and technical/functional excellence. Provides on- going, on-the-floor support and facilitates development of agents' technical knowledge and customer interaction skills through conducting of targeted training/ educative programs and activities, continually raising the bar for quality and service levels. Collates and publishes metrics data related to quality management system for specific teams.

Responsibilities:

Conducts internal contact audits of Service Desk agents on determined channels on predefined audit criteria and form.
Ensures findings are logged and tracked to closure.
Coordinates with stakeholders such as the Service Desk Operations team, training etc. and provides inputs derived from audit results for agent and account performance improvement.
Provides feedback to the agent periodically on performance and tracks progress.
Generates status dashboard and ensures correctness on tools such as MS Excel/ Other.
May perform ad-hoc tasks and activities for projects initiated by stakeholders.
Identify gaps in Quality of work delivered and implement/ recommend remediation.
Makes amendments to tools, templates, and dashboards.
Generates status dashboard and ensures correctness.
May perform tools testing.

Qualifications: 1-3 years of relevant experience or equivalent combination of education and work experience. Language Requirements: Advanced English skills. Basic understanding of Infrastructure Services business process.

Understanding of industry standards of customer service.
Basic Knowledge of Audit process and possess analytical skills to utilize results.

Understanding of ITIL concepts of Incident and Request management.

Demonstrated basic Excel skills.

Apply Now

Refine Your Search

desk agent jobs in east vinod nagar delhi delhi

Quality & Performance Analyst

Quality & Performance Analyst-ITIL

Reservations Manager

Customer Relation Specialist

Front Desk Receptionist

Service Command Analyst

AI Enabler

System Engineer- RMM

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