Not just a job, but a career
Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.
Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.
About the Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.
Job Title : Customer Service Engineer
Location : Delhi NCR and states of North.
Department : Customer Service Division
Reporting to : Regional Service Manager
Qualification : BE (Instrumentation & Control /Electronics)
Experience : 2-6 Years
On the job Travel: 80-90%
Job Role : Member of Service execution team. Service Engineer for onsite service support, maintenance and calibration as per contractual obligations from various customers of industries type-Petroleum Refineries, Petrochemicals, Fertilizers & Chemical.
Key Responsibilities : (i)Installation & commissioning, maintenance & troubleshooting, calibration of Gas Chromatography, Sample handling systems, CEMS Analyzer, SWAS systems, Oxygen analyzer , Liquid Analyzer .
(ii)Coordination with vendors for 3rd party materials.
(iii) Provide appropriate and timely reports/technical advice on matters relating to Analyzer, System and instruments under scope of work and services.
(iv)Carry out day to day duties in accordance with the assigned job schedule.
(v) Collect and provide information related to customer’s requirement of Product Parts, Spares & Consumables and other business leads to concerned Sales Node.
(v)Carry out day to day duties in accordance with safety principles, corporate values, Quality policies and strategies.
(vi)Day to day interaction with customers, regional and head office of YIL.
Skills and Competency : (i) Working experience in installation & commissioning, maintenance & troubleshooting, calibration of Gas Chromatography, Sample handling systems, CEMS Analyser, SWAS systems, Oxygen analyzer , Liquid Analyzer , its consumables & connecting components and integration with other devices used in Industrial automation domain.
(ii)Experience in Industrial/Process Control Automation
(iii) Knowledge in Pressure, Temperature, Flow measurement and Data logging products.
(iv) Analyzer and field instruments diagnostics & troubleshooting.
(v) Capable of understanding the Scope Of Work, Bill of Material & customer issues, P & ID.
(vi) Experience in Yokogawa Analyzers will be an added advantage.
(vii) Knowledge of industrial communications protocols, HART/Foundation Fieldbus/Profibus/Modbus/Profinet etc, networking equipment.
(viii) Maintenance and service experience in Industrial automation domain at Petroleum Refineries, Petrochemicals, Fertilizers & Chemical Industries following industrial standards, work permit and safety guidelines..
(ix) Workstation and Server- basic maintenance.
(x) Soft Skills: MS office (Excel/Word/Power point etc.), Application Software installation and usage.
(xi) Others skills: *Good Communication and interpersonal skills
- Customer orientation
- Proactive and positive approach
- Accommodative attitude.
- Work flexibility
Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.
Are you being referred to one of our roles? If so, ask your connection at Yokogawa
about our Employee Referral process!
