Pune Maharashtra Service technician Jobs – 184 Open Jobs Today

Mgr IT Support
UKG (Ultimate Kronos Group) —Pune, Maharashtra
- Computer Science
- Customer service
- Windows
SUPV I PLATING
TE Connectivity —Pune, Maharashtra
- B.Sc
- Bachelor's degree
- Quality control
ELECTRICAL TECHNICIAN - 4 NOS
SYNERGYTECH AUTOMATION —Pune, Maharashtra
- Full-time
- AutoCAD
- MSW
- Microsoft Office
Engineering Associate - Technician
Marriott International, Inc —Pune, Maharashtra
- Full-time
- Carpentry
- 12th Pass
- Supervising experience
12d
Service Manager
B U Bhandari Auto Lines Pvt Ltd —Mundhwa, Pune, Maharashtra
- ₹30,000 - ₹40,000 a month
- Full-time
- Team management
- In-person
- Diploma
- Paid sick time
Quick apply
Service Technician
Johnson Controls —Pune, Maharashtra
- Software troubleshooting
- Travel
- Diploma
Data Engineer
IdealCrew —Pune, Maharashtra
- ₹15,00,000 - ₹33,00,000 a year
- Azure
- Computer Science
- Customer service
EFRM – Production Support L1
FIS Global —Pune, Maharashtra
- Full-time
- Microsoft Excel
- Oracle
- Computer Science
6h
X-Ray Technician
Kidney and Urology Super Speciality Institute —Pune, Maharashtra
- ₹8,086.00 - ₹20,023.44 a month
- Part-time
- In-person
- Medical terminology
Quick apply
Technical Manager / Senior Technical Manager.
AtkinsRéalis —Pune, Maharashtra
- Full-time
- Remote
- Civil engineering
- CAD
- English
- Health insurance
Technician
Provincial Automobile co —Pune, Maharashtra
- Full-time
- Anatomy knowledge
- Blood sampling
- Laboratory experience
Quick apply
On Site Service Technician - Level II
Cummins Inc. —Pune, Maharashtra
- Software troubleshooting
- Customer service
- In-person
Technical Support Technician III
UKG (Ultimate Kronos Group) —Pune, Maharashtra
- Rotational shift
- Computer Science
- Customer service
- B.Sc
Customer Service Technician
HRS_IN507_IN, Pune —Pune, Maharashtra
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Spare Parts Manager
Sahyadri Motors Pvt. Ltd (Swargate) —Pune, Maharashtra
- ₹25,000 - ₹35,000 a month
- Full-time
- Microsoft Excel
- English
- Analysis skills
Quick apply
Project Engineer (CCTV, Access Control, Fire Alarm)
Eskillport Management Services —Pune, Maharashtra
- Up to ₹3,00,000 a year
- Full-time
- Windows
- Microsoft Office
- Bachelor's degree
Quick apply
8d
Computer Operator
Sahyadri Motors Pvt. Ltd (Swargate) —Pune, Maharashtra
- ₹12,000 - ₹18,000 a month
- Full-time
- English
- 12th Pass
- Data entry
- Health insurance
Quick apply
Field Service Technician
Nirmal Automation Pvt Ltd —Kothrud, Pune, Maharashtra
- ₹19,000 - ₹22,000 a month
- Full-time
- Schematics
- English
- Programmable logic controllers
- Health insurance
- Cell phone reimbursement
Quick apply
Senior Field Service Technician
AVI-SPL —Pune, Maharashtra
- Full-time
- Software troubleshooting
- Customer service
- 12th Pass
- Paid holidays
- Health insurance
Regional Service Incharge
Titan Company —Pune, Maharashtra
- Full-time
- Bachelor's degree
- Communication skills

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Mgr IT Support

UKG (Ultimate Kronos Group) -
Pune, Maharashtra

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Job details

Qualifications

Knowledge management
Power BI
ITIL Certification
Computer Science
Incident management
Customer service
Process improvement
Windows
Tanium
Driving Licence
Bachelor's degree
IT support
ServiceNow
Desktop administration
Communication skills
Intune
Identity & access management
Analytics
Information Technology

Full job description

Job description

Company and benefits

Job ID

MGRIT018803

Employment Type

Regular

Work Style

on-site

Location

Pune City,India

Travel

Up to 25%

Role

Mgr IT Support

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

Manager, IT Support
Role Summary
The Manager, IT Support is responsible for handling global IT support operations across onsite support, deskside services, remote support, AV conference room support, tech bar services, and service desk channels. This role ensures high-quality end-user support, strong incident and request management, effective escalation handling, and continuous improvement across people, process, and technology. The position requires a strong blend of operational leadership, technical depth, service management expertise, and analytics-driven reporting.
Key Responsibilities

Lead and manage IT support operations across global service functions, including onsite operations, deskside support, remote support, chat, phone, and tech bar.
Oversee support for AV conference rooms, meeting spaces, collaboration technologies, and related onsite technical services.
Manage incident, request, problem, and escalation workflows to ensure timely resolution and service continuity.
Ensure SLA, KPI, and reporting matrix targets are met across all support channels and operational queues.
Build and maintain dashboards, operational reports, and performance metrics using Power BI and other reporting tools.
Analyze trends, recurring issues, service gaps, and performance data to drive service improvements.
Lead and mentor a team of support analysts and technicians, promoting accountability, customer service excellence, and technical growth.
Serve as a ServiceNow subject matter expert for incident, request, workflow, and reporting processes.
Drive process improvements in ticket handling, documentation, knowledge management, and service standardization.
Partner with global IT operations, infrastructure, security, and application teams to support service delivery and issue resolution.
Support endpoint and device management operations across Windows and Mac environments.
Oversee administration and support for Intune, Tanium, and Jamf-based device management practices.
Support identity and access-related operational activities, including ITAM/IAM-adjacent processes as applicable to the support function.
Ensure strong customer communication, clear expectation setting, and professional service delivery.
Maintain operational readiness through standard procedures, knowledge articles, SOPs, and support runbooks.
Identify repeat issues and lead root-cause analysis and problem-resolution initiatives.
Support global operations by aligning local execution with enterprise standards, tools, and service goals.

Required Qualifications

Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience.
8+ years of IT support or IT operations experience, including leadership responsibility.
Strong experience managing onsite support, deskside, remote support, and service desk operations.
Hands-on experience supporting Windows and Mac endpoints.

Working knowledge of:

Microsoft Intune
Tanium
Jamf
ServiceNow
Power BI
AV conference room technologies
Endpoint management practices
Strong understanding of incident management, request fulfillment, SLA management, and escalation handling.
Experience creating dashboards, KPI reporting, and operational scorecards.
Excellent communication, customer service, and stakeholder management skills.
Experience supporting distributed or global operations.

Preferred Qualifications

Experience leading global support teams in a matrixed environment.
Strong ServiceNow administration and reporting expertise.
Experience with ITAM, endpoint compliance, and device lifecycle management.
Experience designing operational dashboards and executive reporting packs.
ITIL certification or equivalent service management knowledge
Experience with knowledge management, process improvement, and standardization initiatives.
Familiarity with collaboration platforms and AV support in enterprise office environments.

Core Competencies

Leadership and team development
Customer service excellence
Incident and escalation management
Global operations mindset

ServiceNow expertise

Power BI analytics and reporting
KPI, SLA, and metrics management
Endpoint management across Windows and Mac
Intune, Tanium, and Jamf administration support
AV and onsite support operations
Process improvement and operational discipline
Strong communication and stakeholder engagement

Success Measures

SLA and KPI attainment across support operation
Improved user satisfaction and service quality
Reduced incident backlog and repeat issues
Accurate and timely dashboards and reporting
Strong team performance and capability growth
Improved endpoint and onsite support effectiveness
Better alignment across global IT operations

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected]

NOTICE ON HIRING SCAMS

UKG will never ask you for a copy of your driver’s license, social security card, or passport during a job inter

ABOUT OUR JOB DESCRIPTIONS

All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.

Apply Now

Refine Your Search

service technician jobs in pune maharashtra

Mgr IT Support

SUPV I PLATING

ELECTRICAL TECHNICIAN - 4 NOS

Engineering Associate - Technician

Service Manager

Service Technician

Data Engineer

EFRM – Production Support L1

X-Ray Technician

Technical Manager / Senior Technical Manager.

Technician

On Site Service Technician - Level II

Technical Support Technician III

Customer Service Technician

Spare Parts Manager

Project Engineer (CCTV, Access Control, Fire Alarm)

Computer Operator

Field Service Technician

Senior Field Service Technician

Regional Service Incharge

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