Tambaram Chennai Tamil Nadu Help desk support Jobs – 104 Open Jobs Today

Senior Administrator - English, Arabic, Microsoft Windows
HCLTech —Chennai, Tamil Nadu
- English
- Windows
- Analysis skills
Technical Support Engineer
Desirous Global Consulting —Chennai, Tamil Nadu
- Full-time
- Computer Science
- Software troubleshooting
- B.Sc
3d
Senior IT Support Facilitator
Sanmina Corporation —Chennai, Tamil Nadu
- Weekend availability
- Oracle
- Software troubleshooting
- SQL
Sr Analyst
HCLTech —Chennai, Tamil Nadu
- Software troubleshooting
- English
- Communication skills
8d
Sr Administrator (Support & Operations)
HCLTech —Chennai, Tamil Nadu
- Customer service
- Word processing
- Windows
12d
Senior Deal Desk Analyst
Denodo —Chennai, Tamil Nadu
- Salesforce
- English
- Bachelor's degree
Process Associate-Accounts Payable
Genpact India Pvt. Ltd. —Chennai, Tamil Nadu
- Full-time
- ERP systems
- English
- Microsoft Office
Quick apply
Certificate Support Associate
Sectigo —Chennai, Tamil Nadu
- Full-time
- Software troubleshooting
- Customer service
- Windows
Quick apply
Clinic Coordinator – VALARA Child Development Center
VALARA —Madambakkam, Chennai, Tamil Nadu
- ₹8,845.92 - ₹20,000.00 a month
- Full-time
- Hospitality
- Customer service
- English
Quick apply
Business Support Senior Assoc.
NTT Ltd —Chennai, Tamil Nadu
- Night shift
- Salesforce
- English
- Windows
13d
Information Security Analyst II
MedExpert Billing and Consulting —Chennai, Tamil Nadu
- Rotational shift
- Hybrid work
- Computer Science
- HIPAA
- Laboratory experience
Quick apply
Specialist- IT I IND
First Solar —Sriperumbudur, Tamil Nadu
- Full-time
- Computer Science
- Customer service
- Windows
SAP L1 Support FICO Consultant
Metaphor Consulting —Chennai, Tamil Nadu
- ₹2,00,000 - ₹3,50,000 a year
Functional Consultant- Zoho
Trivecta digital Solution Pvt Ltd —Chennai, Tamil Nadu
- ₹4,28,865.57 - ₹16,97,000.21 a year
- Email
- Analysis skills
- Bachelor's degree
- Scripting
Quick apply
5d
Utility Bill Associate-Messaging
Accenture —Chennai, Tamil Nadu
- Full-time
- Data entry
- AI
Desktop Support Engineer
Sysnet Global Technologies Pvt.Ltd —Chennai, Tamil Nadu
- Software troubleshooting
- Windows
- Linux
Quick apply
HR & Admin Assistant
Denodo —Chennai, Tamil Nadu
- Google Suite
- B.Sc
- English
Senior Analyst - Deals Desk
Freshworks —Chennai, Tamil Nadu
- ₹0 a year
- Full-time
- Bachelor's degree
- Communication skills
Quick apply
8h
Facilities & Workplace Experience Manager
Kinaxis Inc. —Perungudi, Chennai, Tamil Nadu
- Full-time
- Hospitality
- Microsoft Excel
- Project management
11d
Senior Executive - Accounts - MRO
DHL —Chennai, Tamil Nadu
- Email
- Microsoft Excel
- Oracle
- ERP systems
- Health insurance
- Paid time off
12d

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Senior Administrator - English, Arabic, Microsoft Windows

HCLTech -
Chennai, Tamil Nadu

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Job details

Qualifications

Knowledge management
BMC Remedy
Arabic
IT service management
English
Windows
Analysis skills
Confluence
ITIL
Usability
SharePoint
Technical writing
ServiceNow
Communication skills

Full job description

Chennai, Tamil Nadu
Job Summary

The ITSD Knowledge Manager is responsible for establishing, governing, and continuously improving the Knowledge Management (KM) practice within the IT Service Desk and broader ITSM organization. The role ensures that technical knowledge, troubleshooting procedures, known errors, standard operating procedures (SOPs), and service documentation are created, maintained, and made easily accessible to support teams and end users. This position drives knowledge reuse, improves first-call resolution, reduces incident resolution times, and promotes self-service adoption across the organization.

Key Responsibilities

Own and manage the IT Service Desk Knowledge Management process in alignment with ITIL best practices. Develop, maintain, and govern the centralized knowledge base, ensuring content accuracy, completeness, and usability. Establish knowledge article creation, review, approval, and retirement workflows. Collaborate with Incident, Problem, Change, Application, Infrastructure, and Support teams to capture and document technical knowledge. Drive Knowledge-Centered Service (KCS) practices to improve knowledge capture during incident resolution. Conduct regular knowledge audits and quality reviews to ensure content relevance and compliance. Analyze knowledge usage metrics and identify opportunities to improve knowledge effectiveness and self-service adoption. Support major incident reviews by documenting workarounds, root causes, and permanent resolutions. Develop reporting and dashboards to measure KM KPIs such as knowledge utilization, article effectiveness, ticket deflection, and self-help success rates. Train support teams on knowledge management processes, tools, and knowledge-sharing best practices. Facilitate knowledge sharing through workshops, communities of practice, and continuous improvement initiatives. Ensure compliance with organizational standards, security policies, and documentation requirements.

Skill Requirements

Strong understanding of ITIL/ITSM processes (Incident, Problem, Change, Request, and Knowledge Management). Experience with ServiceNow, Remedy, or other ITSM platforms. Excellent technical writing and documentation skills. Strong analytical, reporting, and stakeholder management capabilities. Knowledge of SharePoint, Microsoft 365, Confluence, or similar knowledge management tools. Ability to translate complex technical concepts into easy-to-understand knowledge articles. Strong communication, training, and collaboration skills.

Other Requirements

N/A

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Refine Your Search

help desk support jobs in tambaram chennai tamil nadu

Senior Administrator - English, Arabic, Microsoft Windows

Technical Support Engineer

Senior IT Support Facilitator

Sr Analyst

Sr Administrator (Support & Operations)

Senior Deal Desk Analyst

Process Associate-Accounts Payable

Certificate Support Associate

Clinic Coordinator – VALARA Child Development Center

Business Support Senior Assoc.

Information Security Analyst II

Specialist- IT I IND

SAP L1 Support FICO Consultant

Functional Consultant- Zoho

Utility Bill Associate-Messaging

Desktop Support Engineer

HR & Admin Assistant

Senior Analyst - Deals Desk

Facilities & Workplace Experience Manager

Senior Executive - Accounts - MRO

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