Manesar Gurugram Haryana Technical specialist Jobs – 641 Open Jobs Today

Specialist, Product Operations
Mastercard —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Spanish
- Customer service
1h
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Boston Consulting Group —Gurugram, Haryana
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NMG Technologies —Gurugram, Haryana
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Fidelity International —Gurugram, Haryana
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Syneos - Clinical and Corporate - Prod —Gurugram, Haryana
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Senior Technical Training Specialist
Speed Engineering Solutions —Gurugram, Haryana
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Technical Support Specialist Level 3
SOTI Inc. —Gurugram, Haryana
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- Windows
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Senior Associate Networking Technical Services Systems Integration Specialist
NTT Ltd —Gurugram, Haryana
- Full-time
- Bachelor's degree
- Computer networking
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Product Support Specialist
roblox —Gurugram, Haryana
- Monday to Friday
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Lead Patent Engineer & Technical Specialist (01CLTE1025)
Clairvolex —Gurugram, Haryana
- Microsoft Powerpoint
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Senior IT PMO Specialist
McDermott —Gurugram, Haryana
- Full-time
- Computer Science
- PMP
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Digital Analyst: Coveo Search & Merchandising Specialist (Coveo Administrator)
Agilent Technologies India Pvt Ltd. —Manesar, Gurugram, Haryana
- Full-time
- Remote
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Technical Specialist Analyst, Microsoft Dynamics 365
National Westminster Bank PLC —Gurugram, Haryana
- ₹29,920 - ₹42,240 a year
- Full-time
- Agile
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SEO Specialist
Chaahat Homes Infratech Pvt Ltd —Badshahpur, Haryana
- ₹25,000 - ₹45,000 a month
- Full-time
- Analysis skills
- In-person
- Communication skills
Quick apply
15h
Technical Product Specialist - Global Social Responsibility
McKinsey & Company —Gurugram, Haryana
- AWS
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New media Guru Pvt. Ltd —Gurugram, Haryana
- ₹35,000 - ₹50,000 a month
- Full-time
- DevOps
- English
- Bachelor's degree
Quick apply
13d
Safety & PV Specialist I & II
サイネオス・ヘルス —Gurugram, Haryana
- Medicine
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5d
IT Risk & Compliance Specialist (GRC)
LanceTech Solutions Pvt Ltd —Gurugram, Haryana
- ₹14,00,000 - ₹18,00,000 a year
- Full-time
- Microsoft Office
- Bachelor's degree
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3d
Ratings Operations Specialist II
Moody's —Gurugram, Haryana
- Microsoft Powerpoint
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8d

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Specialist, Product Operations

Mastercard -
Gurugram, Haryana

Apply Now

Job details

Full-time
1 hour ago

Qualifications

Microsoft Powerpoint
Spanish
Multilingual
Customer service
English
Information security
Bachelor's degree
Relationship management
Portuguese
Communication skills

Full job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Specialist, Product Operations

Overview

The Specialist, Product Operations, will be responsible for ensuring that all customer inquiries the Advisors Client and Product Support/CAPS Team receives are answered fully in a professional, timely manner that helps drive satisfaction and loyalty with MasterCard, Advisors and the products we support. These products include a wide range of Information Services products and services like Portfolio Analytics, Location Services, Merchant Identifier, Local Market Intelligence and the Global Collections Only program and the product suite is ever expanding. We support over 10,000 internal and external users of these tools from all regions and have aggressive Service Level Agreement/SLA targets to meet or exceed. We have strong relationships with other customer service organizations throughout MasterCard and greatly value teamwork and collaboration. If you’re interested in driving engagement, satisfaction and loyalty in a fast-paced and ever-changing environment then we’d love to have you as part of the CAPS Team.

Technical and general support is provided to customers following phone or email requests from both internal and external customers.
You will need to bring with you to this role your drive to learn and develop as well as demonstrate effective communication skills in both written and verbal forms.
Drive customer engagement and usage across select Information Services products.
Engage with external customers to help them better understand select products and consult on how best to drive and derive insights and actionability.

Role

Ensure that problems of varying complexity are resolved to the customer’s satisfaction which may include interfacing with appropriate support/development personnel to achieve problem resolution.
Conduct training sessions and record webinars to drive engagement and usage in the region.
Find creative solutions to problems and work with others to prioritize and implement them according to MasterCard and customer business needs
Provide operational and technical support for customers analyzing a wide variety of issues, determine needed actions, and follow through to resolution. Interact with customers to provide information in response to inquiries about products or services and handle and resolve customer issues via telephone and electronic communications.
Provide product support, to become a subject matter expert in a range of MasterCard products and solutions, and work with customers to resolve any issues tied to supported products.

All About You

Strong problem solving skills with the ability to analyze a situation by breaking down into its components and applying a detailed approach with different levels of solutions based on the situation.
Previous experience in working in a cross functional environment where influence management is required
Multi- lingual (English, Spanish and Portuguese) a plus
Bachelor’s degree or equivalent combination of education and experience.
Knowledge of payments/card industry preferred.
Possess excellent interpersonal skills and written and verbal communication skills along with superior customer service skills.
Strong PC skills that include Word, PowerPoint, Excel, and Access.
Serve as focal point for customer issues, concerns and requests for enhancements.
Capture detailed and accurate information about issues, concerns and enhancements.
Work with global customers to complete service inquiries about MasterCard core applications and products.
Collaborate with others in support of products, processes and problem resolution.
Simulate or recreate user issues to resolve operating difficulties.
Good relationship management skills with regards to internal and external stakeholders and team members.
Have some experience working in organizations with multiple levels, functions and regions.
Able to communicate complex technical and business information in a clear and easy to understand manner both verbally and in writing.
Experienced in a customer service role or Technical Service Desk
Proven ability to communicate effectively and work collaboratively with a diverse audience and adjust language style to meet needs of the audience as required
Proven ability and excellent track record in meeting and exceeding customer specific SLA's coupled with solid problem solving skills
Ability to work in a complex and changing environment that requires both flexibility and creativity to succeed.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Apply Now

Refine Your Search

technical specialist jobs in manesar gurugram haryana

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