Kendriya Vidyalaya Karnataka Delivery analyst Jobs – 2145 Open Jobs Today

SCS Product Support Analyst, Associate
Infor —Bengaluru, Karnataka
- Weekend availability
- Hospitality
- Software troubleshooting
- Customer service
- Flexible schedule
HR Service Delivery Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Technical Business Analyst
Brit Tech Services —Bengaluru, Karnataka
- From ₹5,00,000 a year
- Full-time
- Microsoft Excel
- Bachelor's degree
- Business Administration
- Health insurance
- Work from home
Quick apply
Business Analyst
Société Générale —Bengaluru, Karnataka
- SQL
- Project management
- Agile
Analyst | Anaplan | Bengaluru | Finance Transformation | Business Finance
Deloitte —Bengaluru, Karnataka
- Analysis skills
- Bachelor's degree
- Agile
10d
Senior BI Analyst - Power BI & Commercial Analytics
TE Connectivity —Bengaluru, Karnataka
- SQL
- Bachelor's degree
- Travel
Service Delivery Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Azure
- Management
- DevOps
Delivery Operations Senior Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- PMP
- Project management
- Bachelor's degree
ASSOCIATE ANALYST INTERN
Jivox —Bengaluru, Karnataka
- Email
- Computer Science
- Bachelor's degree
- APIs
HR Service Delivery Senior Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
7d
Business Analyst
Cognizant —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Travel
Senior Analyst - GHRSS Global Mobility
Gallagher —Amruthahalli, Bengaluru, Karnataka
- Microsoft Excel
- Customer service
- ERP systems
7d
Data Analyst, AVP
National Westminster Bank PLC —Bengaluru, Karnataka
- ₹29,920 - ₹42,240 a year
- Full-time
- Data analysis skills
- SQL
- Communication skills
6d
Senior Analyst, Transformation Delivery
London Stock Exchange Group —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
Business Analyst - Financial Markets Post-Trade processing
Standard Chartered —Bengaluru, Karnataka
- Azure
- B.Sc
- DevOps
- Health insurance
- Paid sick time
10h
PMO Analyst /Delivery Associate
Quest Global —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Bachelor's degree
- SharePoint
Quick apply
International Event Management Executive
Collab —Bangalore City, Bengaluru, Karnataka
- ₹30,000 - ₹50,000 a month
- Email
- Sales
- Customer service
- Research
Quick apply
Senior Customer Support Operations Analyst
Zebulon Consulting —Bengaluru, Karnataka
- ₹10,00,000 - ₹12,00,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- SQL
Quick apply
11d
Bus & Technology Delivery Senior Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Computer science
- B.Sc
- English
Data Analyst
2053 DXC Technology India Pvt Ltd —Bengaluru, Karnataka
- Full-time
- Azure
- DevOps
- SQL
1d

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SCS Product Support Analyst, Associate

Infor -
Bengaluru, Karnataka

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Job details

Benefits

Flexible schedule

Qualifications

Hospitality
Software troubleshooting
Multilingual
Customer service
Salesforce
English
Analysis skills
Quality assurance
Bachelor's degree
Zendesk
Hospitality Management
Remote access software
ServiceNow
Events management
Communication skills
Editing
Negotiation
Time management
Help desk

Full job description

General information

Country

India

State

Karnataka

City

Bengaluru

Job ID

48851

Department

SaaS

Description & Requirements

Job Summary

Provides functional and technical support for the Infor Sales & Event Management (SCS) application for a globally distributed customer base within the Hospitality industry. Responsibilities include responding to customer inquiries via phone, chat, and case management systems, delivering guidance on product functionality, and performing analysis, testing, and troubleshooting to resolve reported issues. Serves as the primary liaison between customers and internal teams in a collaborative, team‑oriented environment.

This role requires strong English communication skills, a customer‑focused mindset, and the ability to manage multiple priorities in a fast‑paced setting. Candidates must be willing to work flexible schedules, including India overnight shifts and weekends. Operates under general supervision and typically reports to a Team Lead or Manager. Familiarity with hospitality operations, particularly event management or guest room workflows, is advantageous.

Essential Duties

Resolves clients' problems and/or answers questions on use of the application over the telephone, chat, or case tracking system, focusing on product functionality, operating environments, and system configuration/setup. The SCS support team operates 24x7 and support analysts should be flexible to work any shift and day per business needs.

Serves as primary support liaison between company and customer, documenting cases in required tracking systems.
Proactively keeps customers informed of how and when problems are resolved with a focus on retention and maintaining referenceable customers.
Involved in any additional follow up, testing and troubleshooting, including remote desktop viewing through tools such as Zoom or MS Teams.
Responsible for appropriate referral/escalation to other support, consulting services, Sales, subscription services, and quality assurance/development teams as necessary.
Will liaise with senior team members and other departments when needed, to insure proper handling of customer issues.
Promotes and maintains a high quality, professional, service-oriented company image among users and team.
Contributes information to the Support knowledge base as needed.
Manages workload effectively following Global Support Procedures to ensure successful completion of tasks.
Provides accurate accounting of work and time allocation.
Establish good working relationships with team members and others outside the team.
Takes initiative to increase product knowledge and operating environments.

Basic Qualifications

0-2 years’ work experience in a software support/helpdesk role.
Ability to work as a self-starter researching both problems and solutions from available documentation and resources using problem solving and analytical skills.
Possesses full understanding of industry practices as well as Global Support Procedures.
Proficient writing, editing, and communications skills.
Moderate interpersonal and customer service/orientation skills.
Basic PC skills with knowledge of various software applications used for troubleshooting, call resolution, and logging.
Consistent case completion with thoroughness and accuracy, ensuring high customer satisfaction.
Command of the English language preferred to provide oral and written communication that effectively articulates complex ideas to customers and peers in ways that are easy to understand.

Preferred Qualifications

Bachelor’s degree in business or hospitality or has solid experience in the Hospitality industry and/or Customer Service experience with a focus on event management.
Foundational technical skills, including familiarity with cloud-based software such as hotel property or event management systems, as well as basic Internet and networking concepts.
Excellent time management, decision making, and organizational skills required to ensure most effective and timely delivery of service to clients.
Experience in escalation management and negotiating/setting expectations for customers.
Previous experience using a CRM to log and work cases such as: Salesforce, Zendesk or ServiceNow would be considered an asset.

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you’re not just building a career. you’re helping to build what’s next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

Fraud Awareness

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Refine Your Search

delivery analyst jobs in kendriya vidyalaya karnataka

SCS Product Support Analyst, Associate

HR Service Delivery Analyst

Technical Business Analyst

Business Analyst

Analyst | Anaplan | Bengaluru | Finance Transformation | Business Finance

Senior BI Analyst - Power BI & Commercial Analytics

Service Delivery Analyst

Delivery Operations Senior Analyst

ASSOCIATE ANALYST INTERN

HR Service Delivery Senior Analyst

Business Analyst

Senior Analyst - GHRSS Global Mobility

Data Analyst, AVP

Senior Analyst, Transformation Delivery

Business Analyst - Financial Markets Post-Trade processing

PMO Analyst /Delivery Associate

International Event Management Executive

Senior Customer Support Operations Analyst

Bus & Technology Delivery Senior Analyst

Data Analyst

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