About us:
OsbIndia (OSBI) is an offshore subsidiary of OSB Group. OSBI was incorporated in 2004 as a key part of the OSB Group’s business strategy to provide operational service support. OSBI works with the Group’s trading brands in the UK, providing exceptional customer support and service delivery to new and existing customers.
OSBI also prides itself on offering operational excellence by devising and utilizing process improvements and functional efficiencies.
Job Description
Job Title: ServiceNow Developer
Department: IT Service Delivery Line Manager’s Job Title: Sr. IT Service Delivery Manager
Location: OSB India Pvt. Ltd. Bangalore / Hyderabad Version Date: 7/07/2026
1. About OneSavings Bank plc
OneSavings Bank plc (OSB) the specialist lending and retail savings group began trading as a bank on 1 February 2011 and was admitted to the main market of the London Stock Exchange in June 2014 (OSB.L). OSB joined the FTSE 250 index in June 2015.
The Group, which is headquartered in Chatham, Kent OSB is authorised by the Prudential Regulation Authority, part of the Bank of England, and regulated by the Financial Conduct Authority and Prudential Regulation Authority.
OSB primarily targets underserved market sub-sectors that offer high growth potential and attractive risk-adjusted returns in which it can take a leading position and where it has established expertise, platforms and capabilities. These include private rented sector Buy-to-Let, commercial and semi-commercial mortgages, residential development 'finance, bespoke and specialist residential lending and secured funding lines. It is differentiated through its use of high skilled, bespoke underwriting and efficient operating model. OSB lends through the Kent Reliance, InterBay Commercial, Prestige Finance and Heritable Development Finance brands, originating organically through specialist brokers and independent financial advisers.
OSB is predominantly funded by retail savings originated through the long established Kent Reliance name, which includes online and postal channels, as well as a network of branches in the South East of England. Diversification of funding is currently provided by participation in the Funding for Lending Scheme and access to a securitisation programme. The majority of the Group’s administrative support functions are performed by its wholly owned OSB India operation, based in Bangalore, India
2. About OSB India Pvt Ltd
OSB India is an offshore subsidiary of OneSavings Bank Group plc. the UK based Challenger Bank. OSB India was incorporated in 2004 as a key part of the OneSavings Bank business strategy to provide operational service support.
OSB India works with the Bank’s trading brands in the UK, providing exceptional customer support and service delivery to new and existing customers.
OSB India also prides itself for offering operational excellence by devising and utilizing process improvements and functional efficiencies.
3. Job Purpose
The key purpose of this role is to develop, administer, and continuously enhance the OSB Group ServiceNow platform, delivering scalable ITSM, ITOM, CMDB, AI, automation, and integration solutions that support business objectives. The role is responsible for driving platform innovation, operational excellence, governance, and service improvements while ensuring an optimal user experience and adherence to ServiceNow best practices.
4. Core Responsibilities
- Design, develop, configure, administer, and enhance the ServiceNow platform in alignment with business requirements and ServiceNow best practices.
- Review, analyse, recommend, and implement platform enhancements, defect fixes, performance improvements, and technical solutions across the ServiceNow ecosystem.
- Configure and maintain ServiceNow ITSM modules including Incident Management, Major Incident Management, Problem Management, Change Management, Request Management, Service Catalogue, Knowledge Management, and Service Level Management.
- Design, implement, and support ServiceNow ITOM capabilities including Discovery, Service Mapping, Event Management, Operational Visibility, Cloud Management, and Certificate Management.
- Develop scalable and maintainable solutions using JavaScript, Glide APIs, Client Scripts, Business Rules, Script Includes, UI Actions, UI Policies, ACLs, Data Policies, Scheduled Jobs, Fix Scripts, and Transform Maps.
- Create and maintain Flows, Subflows, Actions, Flow Designer workflows, workflow automations, inline scripts, and reusable automation components.
- Develop custom applications and solutions using ServiceNow Studio and Scoped Application architecture.
- Design and implement enterprise integrations using REST APIs, SOAP Web Services, Scripted REST APIs, Integration Hub, IntegrationHub Spokes, MID Servers, and Flow Designer integrations.
- Implement and support Service Graph Connectors for automated CMDB population and integration with enterprise data sources.
- Collaborate with infrastructure, application, security, and operations teams to integrate platforms such as Azure Monitor, Microsoft Azure, Rapid7, Splunk, Redgate SQL Monitor, Active Directory, SCCM, and other enterprise monitoring and management tools.
- Configure, maintain, and enhance Discovery schedules, MID Servers, Discovery Patterns, Sensors, Probes, and Classification Rules.
- Develop and maintain custom Discovery Patterns to improve infrastructure visibility and Configuration Item (CI) identification.
- Support Service Mapping implementation and maintenance for business services, application services, technical services, and critical business applications.
- Establish and maintain CMDB governance processes, ensuring data quality, integrity, completeness, and compliance with Common Service Data Model (CSDM) standards.
- Manage and support Identification and Reconciliation Engine (IRE), CMDB Health Dashboards, Data Certification, and CMDB lifecycle management activities.
- Work closely with stakeholders to ensure accurate Configuration Item data is maintained across the CMDB.
- Design, develop, and enhance Service Portal, Employee Center, Workspaces, widgets, custom pages, and self-service solutions to improve user experience.
- Develop and maintain Service Catalogue items, Record Producers, Catalog Workflows, Catalog Client Scripts, and fulfilment processes.
- Implement and support ServiceNow AI capabilities including Now Assist, AI Agents, Predictive Intelligence, Virtual Agent, AI Search, and intelligent workflow automation solutions.
- Leverage AI and machine learning capabilities to automate ticket categorization, assignment prediction, knowledge recommendations, and operational efficiencies.
- Configure and support Digital Product Release (DPR) solutions to streamline business processes and reduce manual intervention.
- Support and enhance Security Operations (SecOps) capabilities including Vulnerability Response, Security Incident Response, Threat Intelligence, and associated integrations.
- Design and maintain customized dashboards, reports, Performance Analytics, and Platform Analytics to provide operational, management, and executive-level insights.
- Monitor platform performance and proactively identify opportunities for process optimization, automation, and service improvement.
- Drive Service Improvement Plans (SIPs) and continuous improvement initiatives to optimize platform performance, adoption, and service delivery.
- Participate in requirements gathering workshops, stakeholder meetings, and project discussions to translate business requirements into technical solutions.
- Prepare and maintain solution designs, technical documentation, support procedures, and knowledge articles.
- Collaborate with development, infrastructure, and business teams to deliver projects and enhancements within agreed timelines.
- Participate in Agile delivery processes including sprint planning, backlog refinement, story estimation, daily stand-ups, sprint reviews, and retrospectives.
- Support platform upgrades, release management, deployment activities, testing, and post-implementation support.
- Ensure all ServiceNow developments adhere to platform governance, architectural standards, coding standards, and ServiceNow-recommended best practices.
- Support internal and external audit requirements by producing reports, evidence, technical documentation, and compliance artefacts as required.
- Provide technical guidance, mentorship, and knowledge sharing to team members and stakeholders where required.
- Assist in maintaining a secure, stable, scalable, and highly available ServiceNow platform environment.
- Maintain company compliance standards and complete all mandatory training, certifications, attestations, and policy requirements within agreed timelines.
5. Experience Requirements
Essential:
- ServiceNow Development: 4–6 years
- ServiceNow Administration: 3–5 years
- ServiceNow ITSM & ITOM: 4–6 years
- Overall IT Experience: 8–10 years
6. Skill and Competency Requirements
Essential
- Strong written and verbal communication skills.
- Excellent stakeholder management and relationship-building abilities.
- Strong analytical, problem-solving, documentation, and time management skills.
- Ability to work collaboratively and propose effective solutions to business and technical challenges.
- Exceptional attention to detail, accuracy, organisational, interpersonal, and teamwork skills
7. Required Qualifications/Certifications
Essential
- ServiceNow Certified System Administrator (CSA).
Desirable
- ServiceNow Certified Application Developer (CAD).
- ServiceNow Certified Implementation Specialist – ITSM.
- ServiceNow Certified Implementation Specialist – ITOM.
- ServiceNow Certified Implementation Specialist – Discovery.
- ServiceNow Certified Implementation Specialist – Service Mapping.
- ITIL Foundation Certification.
- ServiceNow Micro-Certifications in CMDB, CSDM, IntegrationHub, Flow Designer, Now Assist, AI Agents, or Platform Analytics.
This Job Description defines the role as it exists now. It is not meant to represent an exclusive description of the job holder’s responsibilities as these may vary from time to time in line with the needs of the business. As such, Job Descriptions should be subject to regular review and updates as necessary. This template was last updated on 8/4/20.
Why join OSBI?
We understand your career and how you progress is as unique as your individual personality. We've created a culture and an environment that encourages personal growth and offers our people opportunities to learn and succeed. Whether you're in the early stages of your career or already have an established profession, we're constantly seeking to hire talented individuals who want to make a difference and grow with us. We're a connected company working together to create a business in which we can all take pride and prosper.
If you want to know more about OSBI, please click on the website link: www.osb-india.com
To know more about OSBI culture please find us on Instagram @OSBINDIA
To find out more about the roles & updates please follow our LinkedIn Page www.linkedin.com/company/osbi.
