Mumbai Maharashtra Contact center engineer Jobs – 184 Open Jobs Today

Cloud Managed Services Engineer (L2)
NTT DATA —Mumbai, Maharashtra
- Full-time
- Windows
- Bachelor's degree
- IT
1d
Data Center Security Specialist, BOM DC Security
ADSIPL - Maharashtra —Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Data analysis skills
- English
MS Engineer - Data Center Operations
NTT Ltd —Mumbai, Maharashtra
- Full-time
- Bachelor's degree
MS Engineer - Data Center Operations
NTT DATA —Mumbai, Maharashtra
- Full-time
- Bachelor's degree
Data Center Technician (DCO), Data Center Operations
ADSIPL - Maharashtra —Mumbai, Maharashtra
- Full-time
- AWS
- Project management
- Computer networking
Sr. Fire Protection Engineer, Mech, Fire and Water System Engineering
ADSIPL - Maharashtra —Mumbai, Maharashtra
- Full-time
- Engineering
- AWS
- Bachelor's degree
Server Load Balancer Engineer (L1)
NTT DATA —Mumbai, Maharashtra
- Full-time
Server Load Balancer Engineer (L2)
NTT DATA —Mumbai, Maharashtra
- Full-time
ID - Rack Lifecycle Tech, Rack Lifecycle Team
ADSIPL - Maharashtra —Mumbai, Maharashtra
- Full-time
- Management
- AWS
- Computer networking
Facility Operations Center Engineer, DCC Communities
ADSIPL - Maharashtra —Mumbai, Maharashtra
- Weekend availability
- AWS
- Bachelor's degree
- In-person
Forward Deployment Engineer (FDE)
Ozonetel Communications —Mumbai, Maharashtra
- Full-time
- Azure
- Java
- AWS
APAC Sourcing Manager, Data Center Services Procurement (DCSP)
ADSIPL - Maharashtra —Mumbai, Maharashtra
- Full-time
- Computer science
- Finance
- Master's degree
- Flexible schedule
NW Deployment Build Lead, GND India Team
ADSIPL - Maharashtra —Mumbai, Maharashtra
- Full-time
- AWS
- Travel
- Computer networking
- Flexible schedule
14d
Data Center Security Specialist, APJC ASSET Team
ADSIPL - Maharashtra —Mumbai, Maharashtra
- Overnight shift
- Computer Science
- AWS
- Project management
Pre-Construction Cost Planner, APJC Data Center Capacity Delivery
ADSIPL - Maharashtra —Mumbai, Maharashtra
- Full-time
- Microsoft Word
- Civil engineering
- Microsoft Excel
Manager- Data Analytics & Insights
Mahindra & Mahindra Ltd —Mumbai, Maharashtra
- Microsoft Excel
- Master's degree
- SQL
Security Program Manager, Infrastructure Physical Security
ADSIPL - Maharashtra —Mumbai, Maharashtra
- Full-time
- PMP
- System design
- AWS
12d
Server Load Balancer Engineer (L2)
NTT Ltd —Mumbai, Maharashtra
- Full-time
Data Center Quality Engineer
Carrier —Mumbai, Maharashtra
- Full-time
- Flexible schedule
Oil & Gas Recruiter
Hudson Manpower —Mumbai, Maharashtra
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
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Cloud Managed Services Engineer (L2)

NTT DATA -
Mumbai, Maharashtra

Apply Now

Job details

Full-time
1 day ago

Qualifications

Microsoft Windows Server
Cloud infrastructure
Windows
Bachelor's degree
Virtualization
ServiceNow
IT
Linux
Information Technology

Full job description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
As a Cloud Managed Services Engineer (L2) at NTT DATA, you'll play a critical role in ensuring our clients' cloud infrastructure runs smoothly. You'll proactively monitor, identify, investigate, and resolve cloud-based incidents and service requests. Applying your technical expertise, you'll handle second-line support for incidents and requests with medium complexity, ensuring we meet our service level agreements (SLAs).

Your daily activities will include monitoring work queues, resolving incidents in a timely manner, and updating tickets with the tasks performed. You'll identify and analyze issues before they impact our clients, provide second-level support, and work closely with other teams and clients to extend necessary support. Your role is vital in executing changes with identified risks and mitigation plans, ensuring the smooth operation of our clients' cloud infrastructure.

You'll also be responsible for leading client escalations for operational issues, contributing to the change management process, and ensuring all changes have proper approvals. Additionally, you'll plan and execute approved maintenance activities, audit and analyze incident tickets for quality, and produce trend analysis reports to identify tasks that can be automated, reducing ticket volumes and optimizing effort.

Collaboration is at the heart of what we do. You'll work with automation teams to optimize efforts, coach the Service desk and L1 teams on technical and behavioral skills, and establish monitoring for client infrastructure. Your proactive approach will ensure that problems and errors are identified before impacting clients, creating a positive experience throughout their journey with us.

To thrive in this role, you need to have:

Experience in Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration.
Moderate experience in managed services and knowledge of ticketing tools like ServiceNow.
Knowledge of management agents, redundancy concepts, and supported. technical domains like Network, DATA Center, Telephony, Exchange, Storage, Cloud, and Backup.
Strong planning skills with an ability to adapt to changing circumstances.
Ability to communicate and work effectively across different cultures and social groups.
Active listening skills, including paraphrasing and probing for further relevant information.
Positive outlook and ability to thrive in a pressurized environment.
Willingness to work longer hours when necessary and maintain a client-focused approach.
Bachelor’s degree in information technology/computing or equivalent work experience.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Apply Now

Refine Your Search

contact center engineer jobs in mumbai maharashtra

Cloud Managed Services Engineer (L2)

Data Center Security Specialist, BOM DC Security

MS Engineer - Data Center Operations

MS Engineer - Data Center Operations

Data Center Technician (DCO), Data Center Operations

Sr. Fire Protection Engineer, Mech, Fire and Water System Engineering

Server Load Balancer Engineer (L1)

Server Load Balancer Engineer (L2)

ID - Rack Lifecycle Tech, Rack Lifecycle Team

Facility Operations Center Engineer, DCC Communities

Forward Deployment Engineer (FDE)

APAC Sourcing Manager, Data Center Services Procurement (DCSP)

NW Deployment Build Lead, GND India Team

Data Center Security Specialist, APJC ASSET Team

Pre-Construction Cost Planner, APJC Data Center Capacity Delivery

Manager- Data Analytics & Insights

Security Program Manager, Infrastructure Physical Security

Server Load Balancer Engineer (L2)

Data Center Quality Engineer

Oil & Gas Recruiter

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