Howrah West Bengal Associate customer service manager Jobs – 81 Open Jobs Today

Operations Manager II
Concentrix —Kolkata, West Bengal
- Full-time
- Continuous improvement
- Accounting
- Data entry
Associate
PwC —Kolkata, West Bengal
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
ADMIN EXECUTIVE
B.S.B International —Kolkata, West Bengal
- ₹10,000 - ₹20,000 a month
- Full-time
- Sales
- B.Sc
- English
Assistant Manager – Retail Voice Operations (WFO, Kolkata)
Fusion CX —Kolkata, West Bengal
- Microsoft Excel
- Management
- English
Senior Associate (FDD)
Grant Thornton INDUS —Kolkata, West Bengal
- Microsoft Excel
- Finance
- Master's degree
DEPUTY ADVISOR : Hospitality Internships
B.S.B International —Kolkata, West Bengal
- ₹1,50,000 a month
- Monday to Friday
- Hospitality
- Customer service
- B.Sc
Guest Service Associate - Front Office
AccorHotel —Kolkata, West Bengal
- Weekend availability
- Hospitality
- Customer service
- 12th Pass
- Flexible schedule
Quick apply
Supply Chain Operations Associate
Accenture —Kolkata, West Bengal
- Full-time
- Analysis skills
- Communication skills
STUDENT COUNSELLOR EXECUTIVE : Overseas education
B.S.B International —Kolkata, West Bengal
- ₹75,000 a month
- Full-time
- Customer service
- B.Sc
- English
Testing and Commissioning Manager
Siemens —Kolkata, West Bengal
- Full-time
- Bachelor's degree
- Communication skills
11d
DEPUTY STUDENT COUNSELLOR : Overseas Education
B.S.B International —Kolkata, West Bengal
- ₹1,50,000 a month
- Full-time
- Customer service
- B.Sc
- English
JUNIOR ADVISOR : Hospitality Internships
B.S.B International —Kolkata, West Bengal
- ₹1,00,000 a month
- Monday to Friday
- Hospitality
- Customer service
- B.Sc
Associate General Manager Digital Distribution Planning Analytics & Scheduling-Deliver
Linde —Kolkata, West Bengal
- Project management
- Bachelor's degree
Operations Manager
Somnetics —Kolkata, West Bengal
- Urgently hiring
- Computer literacy
- English
- Microsoft Office
STUDENT COUNSELLOR : Overseas Education
B.S.B International —Kolkata, West Bengal
- ₹50,000 a month
- Full-time
- Customer service
- B.Sc
- English
Manager-Vi Store Operations
Vodafone Idea —Kolkata, West Bengal
- Master's degree
- Bachelor's degree
- MBA
5d
BRANCH MANAGER
B.S.B International —Kolkata, West Bengal
- ₹2,50,000 a year
- Full-time
- Customer service
- B.Sc
- Master's degree
Front Line Manager - F&A - I2C 4A
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Microsoft Excel
- Oracle
- English
Quick apply
11d
Restaurant Manager
Marriott International, Inc —Kolkata, West Bengal
- Full-time
- B.Sc
- 12th Pass
- Bachelor's degree
Associate Director Inside Sales
Accenture —Kolkata, West Bengal
- Full-time
- CRM software
- Sales
- Salesforce

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Operations Manager II

Concentrix -
Kolkata, West Bengal

Apply Now

Job details

Full-time

Qualifications

Continuous improvement
Accounting
Data entry
Management reporting
Leadership
Communication skills

Full job description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction.
Establish & Manage Relationships / Engagement with the Clients.
Organize resources, set goals, execute Executives and client strategies and responsible for reporting.
Responsible for following agreed governance model, escalation & communication plan.
Ensure that team members achieve agreed standards in relation to their job assignments.
Ensure training of new staff on the corporate policy and rules
Ensure that the buddy system is implemented ensuring consistent performance delivery, without disruption.
Monitor and document work schedule of staff and absences.
Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth.
Taking weekly and monthly calls with clients to understand the expectations from the teams and provide updates.
Ensure that all audit related issues are brought to a close
Identify and drive continuous improvements and initiatives in the process.
Coach & mentor Team lead enabling them to manage effectively.
Hiring of leads and managers, training, inductions, employee & client satisfaction scores, performance Appraisals and attrition management
Ensure that all internal customer queries are followed up in a timely manner.
Collaborate with internal teams.
Be the Key contact for all problems and queries with specific business assigned.
Maintain and grow revenue of program(s); responsible for profitability including revenue, margins, billing, seat utilization and retention.
Ensures program has proficient training, staff development, and effective employee relation/recognition programs Selecting, training, developing, and managing performance of direct reports and their associates, including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements.
Host Business reviews on a regular basis, communicate the overall objectives within common reports (service reports and Operational Efficiency Reports), ensure that customer, operational and capacity requirements are addressed (i.e. Telecommunications, Information Technology, Legal, HR, Finance, Facilities), hold weekly meetings with all functional leaders and direct reports reviewing site operations, needs, and upcoming events.
Conduct regular one-on-ones with direct reports to review individual performance, the performance of their teams and offer on-going developmental support.
Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.
Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement

Key skills & knowledge:

Ability to handle ad-hoc client requests.

Ability to prepare and present reviews to the clients.
Ability to work with teams and identify possible innovation opportunities that can be implemented to augment the existing process/systems /tools and make a suggested pitch to the client.
Keep the highest level of sense check on mental wellbeing of the staff and work with the concerned teams to improve wellness strategies, both with client as well as with internal teams
Expertise to lead and guide any new incubation projects being driven by the client as well as internally.
Green belt certification - highly desirable
Action Oriented, Integrity and Trust, Perseverance
Problem Solving, Drive for results and leadership skills.
Managing & measuring work
Ability to handle pressure.
Very good finance and accounting skills
Problem solving, analytical and data entry mastery.
Excellent verbal and written communication skills
Strong external and management reporting skills
Product SME
4+ years exp in the Travel / Aviation field – preferred

Educational qualification: Graduation

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Apply Now

Refine Your Search

associate customer service manager jobs in howrah west bengal

Operations Manager II

Associate

ADMIN EXECUTIVE

Assistant Manager – Retail Voice Operations (WFO, Kolkata)

Senior Associate (FDD)

DEPUTY ADVISOR : Hospitality Internships

Guest Service Associate - Front Office

Supply Chain Operations Associate

STUDENT COUNSELLOR EXECUTIVE : Overseas education

Testing and Commissioning Manager

DEPUTY STUDENT COUNSELLOR : Overseas Education

JUNIOR ADVISOR : Hospitality Internships

Associate General Manager Digital Distribution Planning Analytics & Scheduling-Deliver

Operations Manager

STUDENT COUNSELLOR : Overseas Education

Manager-Vi Store Operations

BRANCH MANAGER

Front Line Manager - F&A - I2C 4A

Restaurant Manager

Associate Director Inside Sales

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