DevOps Engineer (IBM webMethods)
With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technological backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.
Digitalization. Simply delivered.
At IT Services, we are passionate about AI technology. Our Express Solutions BPMS Shared Platform team is continuously expanding. Regardless of your seniority and proficient level of your project management knowledge, you can always grow within our diverse environment.
Grow together
As a core member of our Express Solutions BPMS Shared Platform DevOps team, you will drive high-impact projects designed to streamline software delivery, optimize operational efficiency, and fortify system reliability. This hybrid role is for a professional proficient in both strategic systems operational support, hands-on IBM webMethods systems administration, and hands-on IBM webMethods BPM Development. This role offers a unique opportunity to partner with cross-functional stakeholders to facilitate seamless continuous delivery. We champion a high-velocity, agile environment built on teamwork and automation. If you are passionate about technical excellence, join us in spearheading the DevOps revolution within the Express Solutions BPMS Shared Platform.
Key Responsibilities Include:
- DevOps & Release Management:
- Develop scripts/tools to improve operational efficiency and reduce manual work
- Author technical documentation and prepare robust development packages to facilitate seamless, secure, and compliant transitions into the Production environment.
- Platform & Environment Management:
- Manage & Support IBM webMethods: Manage and provide operational support for IBM webMethods components, including Integration Server, My webMethods Server, BPM Process Engine, Universal Messaging, Task Engine
- Ensure environment consistency, scalability, and resilience
- Perform platform upgrades, patching, and environment provisioning
- Operational Support:
- Provide L2/L3 production support for BPM applications and platform issues
- Monitor system health, logs, and performance metrics
- Troubleshoot incidents, perform root cause analysis, and implement preventive measures
- Participate in on-call support rotation
Ready to embark on the journey? Here’s what we are looking for:
Required Skills and Experience
General
- Education: Bachelor’s Degree in Computer Science, Information Technology, or a related technical field.
- Experience: Minimum 5 years of experience as a DevOps Engineer or IBM webMethods developer with hands-on IBM webMethods system administration, with a strong background in DevOps methodologies.
Familiarity with ITIL processes (Incident, Change, Problem Management)
- Specialized Expertise: Expert-level proficiency in IBM webMethods BPM and advanced knowledge of Oracle database, SQL, XML, shell scripts, and JSON.
Certification in DevOps, Cloud, or webMethods is a plus
- Technical Stack: Hands-on experience with IBM webMethods, shell scripting, Oracle Database and a proven track record in systems administration.
- Collaboration: Excellent written and verbal communication skills. Exceptional stakeholder management and communication skills, with the ability to bridge the gap between business requirements and technical execution and ability to engage non-technical audiences and senior leaders.
- Shift Requirement: Able to work on shifts.
Risk & Issue Management
- Identify, assess, and mitigate risks proactively.
- Ensure timely resolution of incidents related to scope, resources, and delivery.
Team Leadership
- Able to lead and motivate team members to deliver high‑quality outcomes.
Stakeholder & Communication Management
- Facilitate communication across internal teams, external partners, and business stakeholders on incidents/problems resolutions.
- Identify dependencies, provide status updates, and highlight potential roadblocks.
Incident Management
- Experience with monitoring/logging tools
- Strong troubleshooting and debugging skills
- Familiarity with ITIL processes (Incident, Change, Problem Management)
Documentation & Reporting
- Prepare operational documentation, standard operational procedures, and other required deliverables with accuracy and clarity.
Continuous Improvement
- Capture and action lessons learnt, and best practices identified through periodic retrospective sessions.
Preferred Certifications
- IBM webMethods Development
- IBM webMethods Administration
- ITIL 4 Foundation.
- DevOps
- Cloud
Competency
- Strategic thinking combined with strong execution discipline.
- Advanced planning, organizational and analytical capabilities.
- Ability to influence, negotiate, and lead without authority.
- Ability to manage ambiguity and drive results in a fast-paced environment.
An array of benefits for you:
- Hybrid work arrangements to balance in-office collaboration and home flexibility.
- Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease.
- In House training programs: professional and technical training certifications.
