We are looking for an IT Service Specialist to join our IT Treasury and Group Finance Solutions team, part of the IT Finance Process Domain. Our mission is to ensure business continuity by delivering high-quality IT services and leading sustainable development in a way that meets the organization’s business needs and uses its resources effectively.
As an IT Service Specialist, you will be responsible for application management support, service quality, and operational continuity for planning and analytics related IT services and solutions within your scope. The role includes ensuring service performance, supporting operational stability, driving continuous improvement and collaborating with stakeholders and vendors to deliver fit-for-purpose, secure, and sustainable solutions.
You will collaborate closely with Valmet business areas, external stakeholders, and other IT teams, supporting business needs through reliable day-to-day service delivery, operational continuity, and continuous service improvement. You will also contribute to governance, service quality, compliance, and roadmap alignment in cooperation with relevant stakeholders.
We are looking for a person for a permanent position.
- Support and continuously improve planning and analytics related IT service solutions in alignment with business needs and IT architecture principles.
- Ensure service continuity, operational stability, and high-quality IT service delivery for the solutions within your scope.
- Contribute to the end-to-end service lifecycle, including service transition, operations, continuous improvement, and service performance follow-up.
- Coordinate and support incident, problem, and change management activities to minimize business impact and ensure effective resolution and communication.
- Work closely with business stakeholders, process owners, key users, vendors, and IT teams to gather needs, prioritize improvements, and support service and application improvements.
- Identify and drive continuous improvement opportunities related to service quality, support processes, usability, governance, and operational efficiency.
- Maintain relevant service documentation, knowledge content, and configuration-related information to support efficient and controlled service operations.
- Support vendor collaboration, service quality follow-up and compliance with agreed ways of working and service expectations.
- Contribute to security, compliance, and risk mitigation activities within the service scope.
- Bring key input to roadmap planning by identifying opportunities for architectural improvements, service optimization, and application rationalization.
- Bachelor’s or Master’s degree in information technology, finance, business, economics or a related field, or equivalent practical experience.
- Relevant experience of 3-5 years in IT application support, service management, solution development, or business application ownership.
- Experience with business-critical applications and services in finance, planning, analytics, or reporting related areas is considered an advantage.
- Familiarity with ITIL based IT service management processes such as incident, problem, change, knowledge and configuration management.
- Understanding of service performance follow-up, continuous improvement and stakeholder-oriented service delivery.
- Ability to collaborate effectively with business stakeholders, vendors and cross-functional IT teams in a global environment.
- Experience in documenting requirements, maintaining service documentation and supporting governance and compliance practices.
- Understanding of security and risk considerations in IT service operations is seen as a benefit.
- Strong communication skills, self-driven and structured way of working and a hands-on attitude.
- Fluent written and spoken English.
- A meaningful role in a business-critical IT environment managing planning and analytics related services and solutions.
- An opportunity to work closely with business stakeholders, key users, vendors, and cross-functional IT teams in an international environment.
- A position where you can contribute to both reliable day-to-day service delivery and the continuous development of solutions and ways of working.
- The possibility to influence service quality, improvement initiatives, and the future development of applications within your area of responsibility.
- A supportive team environment with opportunities for learning, professional growth, and collaboration across functions.
- Competitive compensation and benefits according to company policies.
Please fill out our electronic application form and attach your curriculum vitae via the application link by August 24, 2026 . We will process applications as they come in and begin interviews during the application period.
In our recruitment process we use a variety of selection methods, e.g. video screening, personality questionnaires, ability tests and interviews.
We encourage our employees to a healthier lifestyle by being a Smoke-free Workplace.
The collective agreement for senior salaried employees will be applied to this position.
Valmet is where the best talent from a wide variety of backgrounds comes together. With over 19,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries, and serve an even wider base of process industries with our automation systems and flow control solutions. Our commitment to moving our customers’ performance forward requires creativity, technological innovations, service know-how – and above all, teamwork. www.valmet.com/careers
